Green Mountain Energy - Company Information

“  Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect. ”

“  They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm without any resolution. Lost all my groceries from the refrigerators and freezers. We had invited friends for dinner on Friday and had to cancel the plans. They kept saying the power cannot be restored until the next business day. Finally on Saturday got hold of Samatha who worked on getting us a hotel for two nights.Power was not restored until Monday. July 3, 2017. As of 9/18/2017, no one has bothered to reach out to me regarding reimbursement for the food lost and having to eat out. Got hold of Samantha again today and she tried to be helpful to resubmit the claim. It seems like she is the only employee ( not even a supervisor) who really cares. She remembered me when I talked to her today. She remembered she had helped me with hotel reservations. Samantha thank you very much. Samantha gets 5 stars for customer service but the company does not deserve the same rating. The supervisors and upper administrators can learn a lot from you about customer service!! ”

“  I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never been shown poor customer service all of my years being with them. I live here in HOUSTON and like many other, lost so much!. I called to cancel my services with them about two days ago when I learned that my property will be torn all the way down, they sent someone to read the meter on today and all of a sudden I get an email with a final bill of 320.00!!!!! When I called to see why, the rep did not seem to get what I was asking so I asked to speak to a sup. He got on the phone and I advised me that I owed for July and Aug....I was confused as I know I have access to look at my bills through them online and July was most definitely paid and only Aug. was due. I explained to them my situation and that I am a week late paying Aug. due to having to choose safety as priority due to the storm. He seemed to not care as he stated the same thing. He then advised me that it will be reported to a collection agency if I do not pay....I am thinking....did I dial the right number??!!! I became so irritated with the manner in which I was being treated, so I advised him to do what you need to do and ended the call!!! As I calmed myself and went to my account, I WAS RIGHT!!!! JULY WAS PAID AND ONLY AUG. REMAINED!!! Turns out that GME have decided to charge me for the month of September as my PDF for my current bill states my Aug. payment amount and CURRENT CHARGES....meaning, GME just added a new bill!! I am so disappointed in GME for the simple fact that I should not be charged for a month of service that I will not be using!!! I am taking my complaint to a higher office.... I cant allow them to get away with this!!!! ”

“  I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie number 1 it comes out to 12. Something. Lie 2 was that AEP charged way less because it was not being brought in from another city, turns out it was way more expensive as well, lie 3 was that she said there was no contract, i logged into my acct and it says i have a contract with them that ends 2022. They charge a few dollars if u pay after the due date, it has it on the paper but the next month they still charge an extra amount for being late the past month and they charge to send out a disconnection notice the day after i paid it. Complete rip off from this company, i should have stayed with TXU ”

“  They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric provider charges per kilo and it's their fault. LIARS ”

“  I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just noticed the bill and when realized called customer care to learn that they don't have any records of my request. Surprisingly they say that they don't see records of my call either. Liars. ”

“  My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. The services weren't canceled until January 19. My refund check was issued 10 business days after, and the customer service rep told me it would take 21 business days. No issue. It's now March 2, still have yet to receive any refund check. I called Green Mountain to notify them of this issue, and there was no urgency nothing. Instead I was on the phone for 15 minutes out of my work day, 10 of them being on hold while a ticket was issued to send ANOTHER refund check. The rep comes back on the phone and says it will be ANOTHER 21 days before I receive my check...She said there wasn't anything they could do about it and all they could do was send another check. This is terrible customer service. The check should be overnighted or something, but whatever. Never use them unless you want to be passed around and not get the service you deserve. ”

“  I was a Loyal customer for 7 years. I paid all bills in full and paid on time. They increased my rate with no notice. I called to inquire about the massive rate increase and lack of notice. I was told there was nothing they could do. My bill was Triple what I had been paying. I recieved no notice of this increase and was told there was Nothing they could do about it. I don't usually write reviews but feel this company really let me down and is practicing deceptive billing. ”

“  They advertised a low rate for me to signup with them. They mentioned it is not a promotional rate. They keep advertising the low rate. However after the first bill they start charging a much higher rate. 100% more on the energy charge than what was advertised. Calling them to know what the current price leads to nowhere. Absolutely disgusted with their behavior. Stay away. This is not the same company when it was independent and small years ago. It is part of a large organization which does not care about customer service and is there is cheat their customers. ”

“  I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore ”

“  Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer. ”

“  I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit.1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment.2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month.3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago. ”

“  I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment. It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses. ”

“  Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you. ”

“  I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME. ”

“  After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company. ”

“  They didn't give us notice that our contract was about to end. After 2 months of being switched to the month-to-month plan, we asked if they could switch us to a new plan and give us some sort of credit or retroactive rate. They said they could give us $35 but the rate would stay the same until the end of the billing cycle.....3 weeks away. They would make 10 times that on our rate over the next 3 weeks. No thanks ”

“  Green Mountain Billing with an ABACUS - DO NOT USE GREEN MOUNTAIN ENERGY!!! One bedroom apt. bill runs between $130.00 - 210.00 consistently with only two of us living here both at work all day 5 days a week. A/C and everything else switched OFF while we are gone.My wife and I have been with Green Mountain for about four years. Never a problem to speak of, paid the monthly bill every month in full, rarely had any billing issues that could not be resolved....UNTIL NOW! In Oct 2011, we moved from one Apt complex to another less than than two miles apart in the same city. I called from work to set up the transfer to our new apt. I did not have the unit number with me so I called my wife, asked her to call GME with the correct unit # and finalize the transfer process. BIG MISTAKE!!!! Instead of transfer, they set HER up with a whole new account, sent me to collections that is now reported on all three agencies. This little sly move is now affecting our mortgage rate. I tried talking to several Green Mountain reps including "SUPERVISORS" who all said "there is nothing we can do" and "pay the bill and the derogatory account will drop off your credit in 7 years"....WHAT? The bill is only $89.00...I am STILL a customer a year later after THEY said I didnt pay. That new account they opened...is PAID EVERY month by ME....So I asked again, do you see the last month at the old address? She says yes. Do you see the FIRST month at the new address? She says yes. Do you see the problem? She says no. OMG!!!! Here is a hint...WE MOVED!!! I asked for TRANSFER of service not disconnect. My wife gave GME the new address, GME gave her a new account....YES she was listed on my account as an authorized...whatever on the account.I paid the $89.00 to the collections company. Now I have to wait 10 days to verify the derogatory report has been deleted. What this also means is, we have to wait 10 days more so my lender can verify the correction on my credit so I can get the better mortgage rate. Lets not forget, I still need to move...Guess what I will be doing different. I am SOOOO disappointed. ”

“  I had green mountain for a few months, since that is who my complex recommended. Moved out almost 4 months ago. Called muliple times to cancel, yet they keep saying they don't have.it in the system that I called in. Last months bill was $170, but after calling the complex found out no one has moved in yet. How is it possible for an empty apartment to rack up $170 in energy in one month. I keep calling corporate to talk to someone and as soon as they say they are transfering ne to a manager they hang up on me. Taking.my case to military lawyers. I hope you burn in hell green mountain Energy ”

“  The longer you've been contract with Green Mountain Engery, the higher price you get. Do I need to say more? ”