Just Energy - Company Information

“  They are QUICK to disconnect you. If your payment is only a day or two late. Seriously, not kidding!! I also set up auto pay and for some reason, it stopped. One time I paid it the day after the payment due date. It never registered my payment and they shut me off. I got back online and paid it. Now Ive been on the phone for 46 min and counting, waiting to see about getting it back on. They say you can use live chat through the customer portal. There is no option for live chat. Ive never had more problems with a provider. Their free nights are a joke. It doesnt save you any money. I have higher bills now than I did before them. That early termination fee is looking to be worth the money. THEY ARE GARBAGE! Do not use them. I would love to see them go out of business. ”

“  We (wife and I) have been with Just Energy for a few years, last Sept we moved into our house with not much issues until this Spring (2020). We noticed a spike in our bill with May, there was no change in our electricity usage that we could find, we keep the AC around 74 degrees. Massive jump in June, called them on July 16th, first two reps could not give me a reason of whatsoever for the jump, could not explain how our next bill for Aug. was going to be in the mid $300 range when it generally runs in the mid $100 range. Finally spoke to a rep who gave me a 1 year contract of $155 beginning for the July bill then on for the next 11 months. After this my wife is receiving calls for more money, I then spoke with a supervisor who listened to the July 16th call, after a 1.5 hour call she got back to me profusely apologizing about all the headaches, that we have no previous balance. Then the calls happened again, more managers, more headaches with no resolution. ”

“  DON'T WASTE YOUR TIME OR MONEY. THEY WILL PULL THE RUG RIGHT OUT FROM UNDER YOUR FEET AND TURN YOUR ELECTRICITY OFF RIGHT AFTER PROMISING NOT TO DO SO DUE TO COVID-19 HARDSHIPS. THEY DON'T CARE HOW MANY KIDS YOU HAVE OR HOW HOT IT MIGHT BE OUTSIDE AND YOU CAN FORGET REPLACING HUNDREDS OF DOLLARS IN GROCERIES! THEY ARE PROBABLY RAKING IN THE DOUGH WITH EVERYONE BEING STUCK AT HOME TOO. ”

“  This is the worst service ever they are a rip off I am barely home and for a 1 bed room apt they have my bill set at 198$ then you have to sit on the phone for 45 mins before you talk to a representative it is horrible absolutely horrible I rate it 0 stars ”

“  The company is terrible. Charges you if your little lights spontaneously go out to come and fix the problem. The app is the only way to pay your bill without additional charge, but the app doesnt work properly so they force you to pay by phone and therefore pay additional charges. Very unethical. Dont use this company. ”

“  My husband called for a quote to compare with our current energy provider when we were deciding to relocate closer to his place of business. The representative asked for his name and address in which my husband replied, I just want a quote. I dont want to be charged anything. The representative assured him he would not be charged, so he continued. After comparing rates, we decided to continue with our current provider. A little over a month later, we got charged a energy bill from JustEnergy, and a late charge. We called to correct the mistake because we had not authorized any agreement with the company. After several phone calls with unhelpful costumer service members, we were given a confirmation code to speak with a manager. The manager, Cheryl, was immediately rude upon answering her phone. Replying to my husband, Oh, Ive been trying to reach you several times, in an arrogant voice. (I had left my number to call. My husband wasnt expecting the call because he hadnt left his cellphone number on the notes for this case. If they had called the number listed in the notes of the issue, then I wouldve gotten the call -which I had been expecting.) The manager confirmed that we had just called for a quote, but claimed we still agreed to the payment regardless whether it was through the representatives manipulation/lying. Did I mention we dont even live in the apartment they are trying to charge us for?! We called for a quote on an apartment unit that we ended up not even moving into!!! I honestly dont see how this could be legal. Do NOT use JustEnergy! They are crooks, liars and manipulators! Its so sad that a manager would allow her staff to manipulate and lie to people and try to force payments on unsuspecting persons. If all of that didnt sound bad enough, JustEnergy reached out to my current service provider to cancel my business with them!!!!! I had to call my current provider (whom I had been with for almost 2 years) to ensure them I had not authorized any change request and wished to continue receiving their services. How is that legal?! Seriously, save yourself the heartache and stay as far away from this company as possible. ”

“  Can't talk to a supervisor about my problems with paying my bill and their faulty systems ”

“  My husband and I called for a quote to compare with our current provider upon switching apartments. The representative claimed they needed information about the service address in order to provide a quote. Before giving any information, we stated several times that we just wanted a quote and did not want to sign up for anything we would later be charged for. The representative ensured that we would not be charged anything, so we proceeded. A month later, we receive a notice for a late energy bill claiming we owed Just Energy $81. We called customer service to inform them of the error and was told that we agreed to the charges. After zero help and many calls with incompetent representatives, I received a confirmation number for our case and was informed that a manager would contact us within 5 to 10 business days. On the phone, the manager agreed that we had stated several times that we were only wanting a quote, but claims we agreed to a contract with them. (The representative initially helping us NEVER mentioned we needed to cancel anything he did with us in order not to be charged). This company LIES and MANIPULATES people! You can't trust anything they say. Stay as FAR away from this company as possible. Did I mention they are charging us for an apartment that we don't even live in nor have we ever lived in??? ”

“  had an account in my name. get my bill in my name. pay with my card in my name just energy has all my info but is telling me i can't cant my service cuz im not the holder. I am. I made sure before when i had an issue. Now I cannot cancel my service. WILL NOT USE AGAIN. DO NOT RECOMMEND ”

“  Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan ”

“  Do not overpay and have a credit with these people . I used to pay an overpayment of about $300 to $400 to keep my bill where I wouldn't have to pay it until the money went down to around $75. I sold my house and when I went to ask for my over age which is around $270 they refuse to pay it because they said they weren't responsible for me over paying. I don't have the mental capacity or time to fight these people but that's illegal ”

“  Just Energy promised that their prices would be more than half what I was paying with Reliant. We have had them for 3 months now and all 3 bills have been at least double what I was paying with Reliant. Also they promised a $45 gift card to Sams Club for signing up with them and I have never received it. This company is a scam and they are liars. Check elsewhere if you are looking for an energy company. I am switching back to reliant ASAP. I would give them zero stars if I could. ”

“  I met with Just Energy when I was shopping at a store. Just Energy agent told me that I would be paying less with Just Energy. I asked them about their rates but they told me that they cannot provide me rates without signing up. They told me it is easy to cancel after signing up. I signed up and realized that the rate is not lower than the rates with my existing electricity provider. I have been demanding to cancel my enrollment with Just Energy to stay with my existing provider. Otherwise I will be paying additional cancellation fees due scam Just Energy Agent lying people to make them sign up to get a commission. ”

“  My service was up thru another carrier on 5/02/2020. I called Power to Choose on 3/20/20 and they set me up with Just Energy. Down Hill after that. Just energy cancelled my confirmation twice. It was their mistake. First time was incorrect social security number. They never called to get the correct number. The 2nd time was also their error as someone forgot to change their system to completed. Again they never called. I called on 6/2/2020 to find our why I was getting bills from my previous carrier and was told the above and was lied to my my C.S. rep. in Columbia, Mayerly. I called back the following day and talked to Laura also of Columbia only to be lied to again. I called again on 6/5/20 and talked to Anna in Houston only to be begged not to talk to a supervisor. After I insisted I talked to Alex only to be told she had to transfer me to new customer set up plus I had to pay the previous cancelation and send the bill into them for reimbursement. I needed to trust her. Right! after being lied to time and time again. ”

“  I always pay my bills on time. I received a collection email from Just Energy. I called their customer service on two occasions, as the first number did not work. They were zero help and could be understand me. It was a joke. They had not answer. It was like a scam. I filed a complaint with the BBB. Still no answers. We made a big mistake using this company and will switch immediately. Do not use! ”

“  Theyr'e about as greedy as a rich kid who got cut off.. i paid 1 day, i repeat 1 day late during this covid-19 bullsh*t by accident cuz i never pay attention just pay when i get paid. 4 days later i received a disconnect notice. They do not care about their customers, they are always rude as heck when i call... Usually i don't cuss but after 7 years of their bullsh*t, i expect i customer appreciation not, oh hey you're late 1 day lets disconnect your service when obviously so many people are out of work. ”

“  I thought I was having a good experience with this company for the last 3 years not once have I had my lights off but as soon as we are in a crisis they cut my lights off 10 days after the due date. Its not my fault Im on furlough, at least be a little more concerning instead of cutting my lights off. Thats sad I hope I can find another electric company with the same perks. Im very disappointed ”

“  Worst experience Ever with a company ”

“  When I moved to Dallas County several years ago I picked Just Energy. I am Disabled which the company knew this.I kept my bill up to par but due to my divorce I had to call to make an arrangement. I paid when I said I would and life was good. I thought wrong I finally moved into my new home and was charged an additional $200. I still don't understand where the amount came from today. (?) So I called and asked if they would work with me mainly because my bill was almost $500. I had to speak with a Supervisor to do so. I asked her to look over my past account to see how well I paid. I was told they made changes so my past history doesn't matter. She finally worked with me and gave me an arrangement. Months later 6-9 months I received a large bill again. I was told they only do arrangements once a year. So I had to miss another bill to pay it.COVID-19 pandemic came. My bill kept going up. Finally I truly needed help due to the Entire World going through. I spoke to a rep every other day and said I would pay it Friday. Every day someone called. Finally a rep said they see my notes and its note Friday. That Friday morning my service was disconnected before 9am. When I called they didn't care. This was doing the pandemic and I am Disabled. They did not care...I am no longer with Just Energy. Be careful. ”

“  They disconnected my service doing COVID-19. My bill was only $100, I walk in the house and my son is literally sitting on the couch in tears because he didnt know what was going on. $100 and Ive been a customer for over 10 years wow thanks a lot. ”