Just Energy - Company Information

“  Their records show an account created and cancelled the same day but yet they cancelled my service with another provider. After sitting in gold for 49 minutes they sent me to a recording that the office was closed ”

“  They are only good as long as your promotion is good, once your promotion is over, be ready to have what I call rip off. My monthly bill would normally be below 100 for a 3 bd house, after the 12 months contract, my bill went up to 300s and my current 2 months bill is 632. They also have the worst customer service. When you place a call, be prepared to wait for over 10 minutes to be serve and even when you get a chance to talk to someone, they are not helpful either, often times, you will get hang up on and have to start over again, very frustrating dealing with them to solve an issue. Comparing my experience with other companies, I would not recommend them based on what I did hit with. ”

“  First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them. ”

“  Pleasant experience ”

“  I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments ”

“  In the summer of 2017, Just Energy had a booth/table at HEB in Sugar Land on Highway 6. Just Energy was promoting an electricity plan of "Free Nights 9pm-7am and a rate of 9.3kwh." They were handing out cards with this info on it. I still have the one they gave me. I signed up with Just Energy through the use of an IPAD. Somehow, the IPAD converted my plan to something else. Just Energy made a bunch of excuses and said that I signed for the Free Nights 9.3 promotion and that the bait and switch contract would get fixed. I then started dealing with a supervisor who eventually cut my bill in half in the beginning to try and fix the problem. Her name is Elena Cuellar. She acknowledged in emails that my issues needed to get fixed and that Just Energy didn't have a program to determine how much electricity was used at night versus during the day. This October 2017 email is the last email she sent until May 2018. From: Elena Cuellar [mailto:ECuellar@justenergy.com] Sent: Friday, October 13, 2017 5:27 PMTo: 'batucker@comcast.net'Subject: RE: Your Just Energy eBill - Period (07/24/2017 - 08/17/2017 ) Due on 09/06/2017Hi Mr. Tucker,I totally agree with you, the fix is taking way to long. My sincere apology, Im still waiting for the new product (bundled Nights Free). At this time, if you provide me some more time ill waive half of your last invoice ($198.08 /2 = $99.04). Thoughts.Elena CuellarCall Center ManagerT 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056E-mail ecuellar@justenergy.com | Web justenergy.comThe whole marketing campaign appears to be a scam to get people to sign up and then bait and switch the customer and then try to wear him down with delays. After disappearing for 7 months, Ms. Cuellar emailed the following:Hi Mr. Tucker,I received your message and have your account flagged. Ive been out of pocket, my apologies for the late note. I can give you a call tomorrow, what is a good time for you? Elena CuellarCall Center ManagerT 713.544.8111 5251 Westheimer Road, Suite 1000, Houston, Texas 77056E-mail ecuellar@justenergy.com | Web justenergy.comShe never called. I have made 2 or 3 calls to Just Energy since that email and have been told that a supervisor will call me back. As of right now, a supervisor has not returned my calls. I talked to a supervisor today who said she would call me back by 1:00pm. Hopefully she will call me back. I do not recommend this company. As of today, I don't know what HEB's connection is to this company other than HEB let them inside their store to promote the "Free Nights and 9.3." ”

“  Okay most of the reviews on here or good but let's look at reality for billing department is not the greatest they are human sometimes their automated system works and sometimes it doesn't they hire a lot of customer service people that are only trained and uneducated not there ball as far as them being uneducated probably rewards you with perks I've had to call a couple times to get it updated my account and getting told a couple of different stories the rates are okay Again by I'm not real excited about any of the companies ”

“  This is an absolutely sick sick sick energy company. They do not read your meter for energy consumption, what they do is they average what they think you're going to use based on average consumption around your neighborhood and apply the fictititous energy costs to you, Do not i repeat do not fall for whatever ridiculous teaser rates they have. They have ridiculous charges to make up for it. I understand energy companies are all about the fine print, but with just energy it is beyond ridiculous. My energy usage apparently quadrupled in months in which i was never at home. My january 2017 bill read about 1.5KWH, a time in which i was always at home because i had lost work. This year my january and february elec bill read almost 3KWH, and I am never at home 6 out of the 7days of the week. Thats why I say they do not read meters. This is an abhorrent company and I would not recommend it to my worst enemy. They are absolutely disgusting ”

“  Bills are too high. Don't switch to Just Energy. I'm paying $330 to $250 a month with this company. ”

“  I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them!

”

“  I just signed up for new service and I was told I would receive my account info within 24hours and its been over a week and I called customer service and I was on hold for over 3hours and still did not get help. ”

“  I live in a 1000 sf home in Hopkins County, TX. My current Just Energy bill is $599.01 for 1/11/2018-2/09/2018 showing 1701 kwh usage. Prior bill was $460 for 2240 kwh usage. The amount per kwh contract shows I am being charged never equates to the dollar amount shown on bills I have received since starting with Just Energy. Just Energy is not a reputable company. ”

“  I was sold on a contract and I have had to call once every second month to complain about charges and fees that were not fairly and openly disclosed during the sales spiel. I have a 1000 sq foot apartment, and for the month of January 2018 my bill is $298. Sure it was cold and I ran the heat, but not $300 worth. Be careful, can't wait for my contract to be over and will NEVER use them again. ”

“  Been with just energy 4 years and never had a problem until December when I moved in another apartment after hurricane Harvey. My first bill was for $483 dollars my first Month and I nearly had a heart attack! I'm a disabled veteran on limited fixed income and this bill is more than I pay for my rent. I only have my TV on most of the time although I had to use the Heat during this Bad cold spell in December and January which was unusual in Texas. I set up a payment plan for a hundred dollars to keep the lights on and still my lights were disconnected! Every time I called it was nearly an hour wait and the people you deal with are rude and cop attitudes when their lies are exposed and they just hang up on you! Got a new bill this month with an extra $100 fee for the false disconnection I thought I had already explained as being false. My bill is now $666 dollars the number of the beast which they are exactly that. My apartment is one bedroom townhome but I'm afraid I will have to move yet again because they will continue to gouge my eyes out over ridiculous charges that have no basis in reality. Say a prayer and don't deal with these crooks or you will be freaking possessed by high electric prices ”

“  Sales person fraudulently signed my name to contract and switched my service without my permission. In fact I told him multiple times I did not want to switch. I was trying to be nice but I have learned my lesson. I have reported to Public Utility Commission. ”

“  I was told by a rep from Power To Choose that I could call Just Energy on Monday Feb 5 and cancel my service and not be charged an Early Termination Fee.Well it turns out that someone else called Just Energy Sat Feb 3 and Cancelled my service and for me to be charged $175.00 for Early Termination Fee . A rep from Just Energy told me since I was the one who should call first that the charge would not be forgiven. I think that is being a little difficult since I have no control who placed the call before me ”

“  If you want to speek to coustmer service you better set aside at least 12 hours. ”

“  Im a home health care provider who is caring for an 81 year old man on hospice and i got him set up for the 90$ flat rate plan due to his oxygen usage and his bills being over 100$ just about every month. We both live in south texas where it barely gets to freezing. He lives alone in a small apartment. I was not informed on my client not getting the 90$ flat rate plan until two billing cycles had went by and when i explained it to the rep. He didnt care had no compassion what so ever. He couldve atleast apologized for the first rep who set the flat rate plan up. I understand how frustrating it is to work in billing i use to do the same for a cellphone company but you always had to show compassion and hold your composure. Hope that rep has a better day and learns what customer service really is. ”

“  A okay just had problems with redemptionreward points ”

“  I requested that my service be transferred to my first apartment-- this was not done correctly and an error made on the end of Just Energy-- that error cost me $100 in fees.Then I had to move again due to Hurricane Harvey and requested that service be transferred again-- once again not done correctly-- error on behalf of Just Energy and once again resulted in another $100 in fees. Each time I call-- I get the runaround-- no one seems to know what is going on. I am told that some one will call and NO CALL OR RESOLUTION TO DATE. This has been going on for months now. As of now I am owed $200 in fees. I am told the "operations department" will call -- note this mystical department has no direct line, email or address.Word of warning-- avoid the EXPENSE AND HASSEL AND GET YOUR ELECTRICITY SERVICE FROM SOMEONE ELSE!!! ”