Just Energy - Company Information

“  Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family. ”

“  For some months I havent been able to use the online pay service. It use to work fine. What's up? ”

“  I signed for free nights. My first bill was $64.00 for 5 days! They were charging me 11.5 per kWh. My next bill for a month's service was $386+! When I called to ask about the $146.87 "pass thru" charge that was not on my first bill, the rep ignored my question and copped an attitude. When I signed up for the service, no one mentioned that charge I switched back to my former plan where I pay 9.6'per kWh. Just Energy is a ripoff. You better read the fine print if they stop you in HEB to tell you how much you will save! ”

“  I moved after two years of service. I sent a letter stating my forwarding address along with last date of service. They added an early exit fee of 175.00. I called and they informed me that it had to be called in and the letter was not sufficient then added this exit fee as a result. Who ever heard of such a ridiculous thing? No one. I will NOT be paying for this extra added fee twice the amount of my bill. I wouldn't recommend this company at all to anyone. ”

“  I chose these guys as my energy provider HUGE MISTAKE!!! Ive spent several hours on the phone with them nothing but the run around! Gave them my order and money on Monday and here it is a week later still no power! Moved into my new place with no power! Nothing but lies and deceit Ive asked for a refund and they refuse to give it to me! DO NOT CHOOSE JUST ENERGY THEY ARE THE WORST!!! ”

“  I am on auto pay and received a shut off notice. I call them for the last 5 days and get nowhere!! Today I'm told the system is down to call back in 2 hours! That would be at 5 pm and they will be closed!! This is the worst electrical provider!!! ”

“  This company lied, admitted they lied and would not correct it even after hearing their own recordings. I am a disabled veteran on a monthly fixed income and they told me if I signed up with them they could accommodate my due date on the 1st of every month. This was a lie and they charged me late fees, would not change my due date even after listening to their own employee in the tape!!! Run away. ”

“  They came knocking on my door and told me my bill would be half of what I was paying, which was $220. As soon as I signed I received a bill for 7 days $76.00! That is crazy. I paid it and received another bill of $448! Before I could pay that another bill was generated for another $4??.??!! That was it for me. I switched back to the light company I was using and right away received a bill from Just Energy for over $1K!! I have onlybeen with them less than two months. SCAMMERS. DO NOT USE THEM. ”

“  NEVER recommend to anyone! I was told this company would offer good pricing and was reliable. THAT is the ultimate JOKE! I used them for a total of 5 months only. The last bill was outrageous and when questioned they were unable to assist. They even had customer contact their electrical provider instead of them handling the situation. The meter readings did not match up in the least from previous months. I was given at least 3 different ticket numbers, spoke to managers and was given false promises of matter to be handled. They never returned calls and of course did not change ONE penny of the original bill which is a FRUAD. I would never recommend them to anyone stay away from this company and their terrrible customer service. ”

“  They go in force door to door and look at your bill and convince you that your being over charged. Luckly I did my research the next day when doing the switch over which I cancelled it. They lie to you about charges, fees, etc, just look at the 1 star reviews on this site over 72%, that is huge. Please do your research before switching, You have three federal days to do it in. I'm glad I cancelled, I run run them out of our community next time they come. We are a no soliciting site, but they don't care they want your hard earned money. ”

“  Just Energy Energy Adviser (saleman) comes to my door, and long story short, asks to see my Electric bill from old provider and tells me, "See this 4.1 cents per KWH, this is what your paying just for electricity. Now look down here. See this 10.6 cents per KWH? This is what you're actually paying for electricity after the delivery fees and all other fees and charges, and taxes are added in. 10.6 cents is what you're actually paying for electricity in total. With Just Energy that amount is 9.5 cents."This was the lie (either intentional or not). 9.5 cents is what I paid for electricity and delivery bundled together BUT on one of my bills the overall charge for electricity was 13.5 cents per KWH.The sales guy was either not trained correctly and didn't know what he was talking about or he straight up lied to me. In either case I feel I was scammed.I quit Just Energy after 3 months and when I got my last bill they add $150 to it for reimbursement of the $150 they gave me in Billing Credit to compensate me for the $150 Early Cancellation fee my last provider had charged me.When I called and explained the story above and asked that they waive that reimbursement repayment, I was told that I agreed to the contract on the phone (J E guy called in the the order and then put me on the phone to agree to the terms). Being that the J E guy was comparing my old total charge of 10.6 cents to their 9.5 cents I obviously assumed that that 9.5 cents per KWH was what I was going to pay in total and agreed to the terms on the phone. And when they read you the terms it's like one of those overly wordy agreement statements you're suppose to read (but nobody ever does) before clicking the box agreeing to the terms of whatever it is your signing for.I FEEL LIKE I WAS TOTALLY SCAMMED ”

“  I called in May and told them i wanted my service ended on June 30 and did not want to renew my contract with them. Even though I did not renew my contract with them they say I wasn't specific enough about cancelling services. I said i didn't want to renew my contract on June 30, how could that mean i still wanted electricity! additionally i never answered any of their subsequent emails and phone calls about renewing the contract. When i got my bill for July, when i wasn't living at the address, i called in and asked them to withdraw the bill and they said the could not unless i proved to them that i called in and cancelled. how am i supposed to do that months later?? a ridiculous waste of my time. i will not be using them again in the future! ”

“  I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend. ”

“  My bill was 95$ I paid them, then went to check my bank acc next day because I wasn't able to use my card, it was a very low balance mind you I put 200$ in it before I paid Just Energy. My husband got a bank statement & they charged us 90$ TWICE. Our acc has been under investigation I called today & they're saying one payment was received & the other was declined. HOW?? Like WHERE did the other 90$ go? WHY does my bank statement say just energy charged me twice. And we STILL subosedly owe them 57$!!!! This isn't the first problem we've had with them, I do not recommend this company to anybody. ”

“  I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls. ”

“  Don't let these Just Energy door to door scammers even get a word in. They'll sign you up for super long contracts with sky high electricity and natural gas rates. If you try to get out of your contract you'll pay huge termination fees. The door to door sales guys are super pushy and will lie to you to sign you up. Do NOT sign with Just Energy! ”

“  Since signing up with Just Energy originally I was told I would get the same rate as I was getting with Spark Energy once the initial setup was complete plus I wouldn't pay an admin fee each month either if I signed up for a 5 yr contract. Never saw the reduction in my per KWH and still pay approximately .03 - .04 per KWH more then the average plus the admin fee. Absolutely ridiculous. ”

“  You can't get hold of these people
The app doesn't work
Bill is HIGH
CANT WAIT UNTIL MY CONTRACT IS UP???? ”

“  You have to pay to pay your bill over the phone and it's impossible to get ahold of coustomer service. It's just a bad company! ”

“  This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless ”