Just Energy - Company Information

“  I called them today to see what my usage per month was and the guy could only look back 4 months and had to add it up manually. Then found out I'm 12 months into a 5 year contract paying a whooping 11.5 cents per KWH. They've got to be crazy, I don't sign up for car notes for 5 years let alone electricity for an apartment I'll be out of after this next 12 month lease. I use a little over 1,000 KWH and the going plans are much cheaper and have a 12 month contract. Somehow I was scammed and I'll be breaking this contract ASAP!!11 ”

“  misleading company, I canceled service because I moved and they agreed to waive the outrageous disconnect fee. They Reported me to a debt collector. I spoke to one of their managers and told her I had the confirmation numbers where they had waived the fee, since service is not available where I moved to and light was not going to be in my name. I called her back to give her confirmation and name of people I spoke to. I called her countless times but she was never available, I left messages but she never returned calls.. Now I keep getting calls from a debt collector trying to collect $600.00. DO NOT SIGN WITH THIS COMPANY. I am on a fixed income and am not able to pay this outrageous bill. It's not like I canceled for no reason.. I had told the sales person that I would be moving and he told me , they would waive the disconnection fee. Total misrepresentation ”

“  I would never have picked this firm if not for Oncor Energy telling me this was the energy company thatcould provide a temporary power source for the new home I am building. The initial setup costs quoted (over the phone) seemed quite reasonable. And then I received my fist bill, almost $200 more than Ihad been led to expect (for minimum electricity used). My suggestion to others who have been ripped offis this: Contact the State of Texas Board that regulates electricity providers in Texas AND FILE a FORMAL COMPLAINT against Just Energy, and send a copy to your Texas State Representative andTexas State Senator in Austin !!!!!!!!!! ”

“  Late email notifications. Charges to make payments online or phone. Horrible customer service. Over priced. Will cut ur services off even though there email notifications that is supposed to relay u balance info to you. Works for crap. U will get a notice saying Balance low. But this email will come after the fact not beforehand such as it should. Will take up to six hours in the dead summer heat to cut ur lights back on after u have alread payed. It is just fu***** redeculouse. Do not use this company u will be very disappointed ”

“  I was told I could get their SmarStat thermostat installed free of charge. I called and now was told they do not offer it to their customers. I was transfered to different people and told different terms and offers. This company is so bogos that its pathetic. I will be doing my best to cancel this company the legal way. ”

“  This company said they would lower my bill and it went way up. I cancelled and received a collection
Notice within a week! Don't believe a word they say. ”

“  WE SIGNED UP WITH JUST ENERGY WHEN WE BOUGHT OUR HOUSE. THEY SCHEDULED US FOR A CERTAIN DATE BUT DID NOT SETUP UP OUR ELECTRICITY TILL THREE WEEKS AFTER THE SET DATE. WHENEVER WE WOULD CALL THEY WERE RUDE AND ALWAYS OFFERED AND EXCUSE. UPON RECEIVING A BILL FOR 130.00 WE STARTED LOOKING INTO OUR FEES AND WE WERE PAYING 30.00 DOLLARS IN BOGUS FEES THAT WE WERE NOT MADE AWARE OF. THEY EVEN CHARGED US 5.00 FOR A MANUAL PAYMENT WHEN ALL OF OUR BILLS WERE PAID ONLINE. WHEN WE SPOKE TO A REPRESENTATIVE REGARDING HOW HIGH OUR BILL IS CONSIDERING WE HAVE NO ELECTRIC APPLIANCES EXCEPT FOR OUR FRIDGE, NO WASHER NOR DYER, ARE NEVER HOME TILL AFTER 5. NO KIDS AND ONE WINDOW UNIT SET AT 75 DEGREES. THE REPRESENTATIVE WAS NICE ENOUGH TO TELL ME THAT IF I WANT A LOWER BILL " TO USE LESS ENERGY, AND IF I WANTED TO CANCEL MY CONTRACT MY DISCONNECTION FEE WOULD BE 170.00" ”

“  A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program ”

“  Mislead into 5 year contract. ”

“  I am so very disappointment and embarrassed I was tricked into signing up with y'all for my electric service. The man whom I spoke with told me everything I wanted to hear. I wrote down two pages in my notebook of things he was saying and my dad was listening right next to me. And it seems to be now that everything I circled and starred - isn't the truth. The man on the phone SOLD me into using y'all for two reasons - no cancellation fee because I was not sure how long I would need an electric company, as I am getting married and we were not sure of the future living situation and second because even though the fixed rate was higher than most, it would never change and end up being cheaper than the other companies. Wow was I wrong - I am now aware he signed me up under a FIVE year contract. Five. I would never in a million years have agreed to that had I known. As I stated before, the reason I was so attracted to y'all is because it was going to be an easy out if needed because of my uncertain future living situation. And now I find out I have to pay almost $400 to get OUT of the contract that I wasn't aware I was in. $400? Really? Why would I sign up for something if I was going to have to pay that hefty of an exit fee. Yes, it's a hot month but I am the most frugal person on the planet with electricity. It's off during the day and nothing is on or plugged in unless needed. And it was $50 for two weeks. Two weeks - that is outrageous. I am sad I was tricked into falling for this company for all the wrong reasons. I will be leaving as soon as I can save up enough money to cancel. I'm sad this is how you get customers. And for a "customer is our number one propriety" type business you really should be 100% sure that you are being straight forward and honest before they end up in a 5 year unwanted contract. ”

“  From the very beginning when I signed up with Just Energy, big mistake, I told them that I could only pay my bill on or before the 3rd of the following month. This is due to my disability income that I receive. I have been told each time that supposedly notes are made to this effect. THEY ARE NOT!! I have names who I talk to saying that this is ok and I would not receive a disconnection notice or charged a fee of $5.00. Well. guess what, I am getting the notices and the fees. It just goes to show that companies such as this, can do anything they want to customers. There is nobody that will help of fight for the customer. If I switch to another company, they threaten me that they will charge me 75.00 per MONTH for the 4 years remaining on my contract. If anyone can advise me about this let me know. I will check back later for response. ”

“  I should have checked them out before I signed up. Haven't save a dime, matter of fact paying more. DON'T DO IT!!! ”

“  This Company should be SHUT DOWN, total scam, I had a $350.00 TXU bill, that the salesman looked at and compared to Just Energy, he told me from looking at my bill...... that by switching to Just Energy I would NOT be paying more than $200.00 a month, guaranteed!!!! So I was so excited and he had me TOTALLY convinced. HOWEVER, I got my first bill, and WHAM, it was a whopping $550.00!!!!!! I almost fainted, there HAD to be some sort of mistake, when I called, they told me no mistake, that was my bill according to my Kilowatt usuage. But the salesman NEVER mentioned that. But of course. SO, I immediately switched back to TXU. They are charging me over $1000.00 because I switched back! And I told them BECAUSE you sat there and LIED to me, Lied!!! False advertisement, bad training, I don't care, they LIED. DO NOT SWITCH TO JUST ENERGY!!!!!!!!!!!! Save yourself from the hell it caused my family!!!!! ”

“  Sales pitch is a lie and should actually be sued for fraud.
Introduction rate is reasonable. Was told that indexed price was very similar to introduction rate. With gas and oil price dropping, I believed that my bills would actually go down.
To get an idea of actual rates per month, take their promo rate and multiply by 1.5.
One of the most expensive rates per KW. While some plans offer 8.8 cents per KWatts, I am paying over 12.5 even during this period where oil barrel is less than 50 USD. A real ripp off ”

“  ncy,who I later found out was a supervisor called and stated that she could get 9.0 cents kwh including delivery. I agreed and asked her to email the documents. The docs showed 10.4 cents. One week, five reps, two waiting on hold she responded instead of "RIGO" who promised that he would get bacK to me and email me a summary of the steps rhat he promised. NANCY LIED Repeatedly. she said that she couldnt email anything anymore although RIGO could as well as her subordinate vvictorian@justenergy.com who asked for a copy of the email i received vvictoria sent me to Nancy's "supervisor" to resolve this. I later found out not only is he not her supervisor but isnt even in her department.
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“  The initial sales call was great. The salesperson was very pleasant. All part of the scheme I suppose, because she forgot to mention that while your energy charge is low, the other charges will be ridiculously higher despite how much energy you use. However, she was sure to record everything that she did mention that sounded like a great plan for any small business. I received a bill for $230 before I even moved into the space. Just received the 2nd bill. The charges that they said would only appear in my 1st month's bill are now called something else on my second bill. Called about that and they had this story about power spikes and that's what causes it. Well I haven't really plugged anything up yet because I'm still getting situated. I can't imagine how much the bill will be when I am really up and running.0 out of 5 Stars - My rate for the plan, pricing and promotionAdvice - Find another electric company for commercial service. Residential may be ok. ”

“  A Just Energy representative came to my door telling me their company offers a better rate than my local energy supplier. I signed a month to month contract. My bill was lowered, but only for the first month with Just Energy. After the first month, my energy rate more than doubled. Luckily, I was able to cancel my month to month contract without having to pay a penalty fee. When I signed up, they said there would be no penalty fee for cancelling. I think this company spams people into thinking they will save money on their gas/electric bill. This is NOT the case. (At least in my personal situation) My suggestion is DO NOT sign a contract with Just Energy until you do research. Call your current supplier and compare rates. Even if Just Energy says they offer a better rate, you still need to be hesitant. It may only last for one billing cycle and then you get your next bill which you find has increased significantly. I was paying more than double what I would have had to pay with my local supplier. I had to learn the hard way, but thankfully I was able to cancel my contract. Do your homework before signing, not after signing. I hope this helps someone else not to make the same mistake I made. Other reviews have helped me during this process. ”

“  This is the Worse electric company I have ever dealt with. Their billing department is horrible. I had to call them every month for at least 4 months when I started with them when I received my bill. They had charges on there for every little thing that I was never told about. Some of the customer service people were helpful, but when I got my next bill it was something else. Very stressful company, I cant wait to get out. ”

“  First I didnt receive a bill for 2 months then out of nowhere I got an email saying that my power was about to shut off. I was promised that my bill would be lower than with the company that I was with and it was not. It was actually alot higher and I have called customer service 3 times and still have not spoken to a human being. Im switching back to Reliant!! ”

“  Salesman called about two months ago, talk real quick about lowering my rate for my new business. He was advertising a .0660 rate on kilowatt hours. My rate is .0660 alright but the fees assessed on the bill are triple the amount of energy used. The salesman also stated there was no contract which I thought was a great idea. After signing up, being dissatisfied I called and low and behold a 5 year contract. That seems a little excessive so I asked about termination fee the guy told 1400.00 to cancel early . This company if you can call them that should be just down they are a total scam. ”