Just Energy - Company Information

“  well like every body just now and then you get a phone call save on electricity buying this thermostat is a scam dont fall for it i went and check my previous months to see how much i was saving surprise i compare 10 months without the termostat and i came out with 150 dlls more than last year what a coincidence im being charged 15 dlls a month so my charges to cancel guess what another 120dlls on top of that with option to buy it for 250 dlls where they sell for 170 on the internet please i paid the price dont do it please tell your friends ”

“  Just Energy LIE and is a FRAUD.. I have a rental property in Houston, TX that was listed for Rental and wanted to setup temp electricity for the property. I search around; did a price comparison in Houston, Tx and found Just Energy to be the lowest. They advertised a rate of $0.04/km cents for 3 months. Talked to the sales rep; he back and left a voice message confirming that my rate $0.04/km but when the bill came out, it was $0.08/km. I called Customer Services and they give me the run around. I told them that I have a voice message with proof of my rate but they flat out denial it as said they Never Advertised that rateJust Energy is very quick to cut off your electricity. On my conversations with the Sales Rep, I told them its a rental property and to send the bill to my home but they never sent the bill there. My services was disconnected and they charge me a late fee. Frustrated, I just wanted them out; I paid-off the bill only to find out that there is another bill. For a VACANT property with 2 month of Services; I was charged $262.79(all penalties and fees were removed, after my repeated phone calls to Just Energy). I paid it off thinking it was the last time Ill hear from them; NOPE, I was Wrong. They sent me another bill for $82.86 saying that even though the services was disconnected there is still a final bill that I needed to pay. I wasnt told this when I was on the multiple phone conversations with Just Energy Rep(s). This Electric company is a Fraud and they are out to rip you off. Do yourself a favor and avoid them.. ”

“  please be aware ---I just nearly got scammed into signing with these people by a door to door rep who flat out misrepresented himself. His story was that they were sent to check on the residents of my apt complex to be sure that we had not been 'unlawfully hit with the 2% rate increase' and that I should have received a notice via mail that they were coming to do that...he then asked to see my electric bill, I noticed he was with Just Energy who I had never heard of before and told him I was with Gexa Energy and asked why he (Just Energy) would need to see that, he then said they were sent by the state. I was skeptical but got a copy of my bill anyway- he started 'educating me on my electric bill and what I was being charged for, got my name and address, no harm there, then my phone #, then tells me he is going to call it in right now and get it fixed, and that they would call me right then and need to get my information including social security # but that I could go in the house and talk with them because he didn't need to hear my sensitive information. I went in and called my apt mgr instead and she came and informed him that we were contracted through another provider and if he wanted to solicit her residents he would need to follow the proper channels and speak with the property manger. I could have unwittingly signed because he played it off like he was cooperating with the state and my energy company to fix 'a problem with my bill'. After reading the reviews I can see why thier salesman have to resort to such tricks to gain a customer, he was not telling me to switch providers, he must be pretty slick or people are not so smart, I saw his list of residents who had apparently signed. ”

“  Just Energy used to be "US Energy" but they changed their name due to the bad name they earned in the market place from lawsuits and complaints to the Public Utilities Commission and various state attorney generals. They have an option to pay 1/2 of your bill and then pay the balance in 10 days. I phoned in and set that up only to have my electricity cut on 2 days later. I phoned in and they said they were having communication problems between the collection department and the billing department and it was an error and they would turn back on the electricity....it took them over 48 hours to get it back on during which time my food spoiled. I issued a complaint to the PUC and to show their lack of integrity Just Energy lied to the PUC saying I had not made an arrangement on my past due bill. They have no class but they are a CANADIAN company so there you go. I sued them and got the money for the spoilage. I'd stay away from them if I were you....no trust there with them. ”

“  they do not give you ex time to pay you bill and charge late 20.00 just a few day pass your due date you first bill will be low but after that very high bills do not us this people ”

“  It is crazy there website is the sorriest I have ever dealt with. I set up auto pay and it went through for a few months then something happened and they were unable to charge my account. I was charged a late fee instead of being notified that the payment did not go through so that I can pay it. I went to the website to pay and the website would not allow me to pay. I went to set up auto pay and nothing. I went to one time pay and nothing. I called there customer service and realized why they rather you be late they charge you $4.95 to process your account. I am well if you website worked I would not be calling you but it doesn't. I went through this 2 months trying to set up auto pay and just got feed up that I just decided to just switch electric providers. I can't update my own payment method. I have to pay each month. That is fine but when you have so much to do and live alone I can't be managing every single payment that goes out. ”

“  I have had electricity with Reliant and Direct Energy - and been happy with them. They upped their rates, so I shopped around. But, last year I was offered a rate that was very low with Just Energy. They have threated me with disconnection the very next day after a bill is due. I have never seen such quick threats to disconnect in 20+ years of electric companies. Bad way to treat your customers. And Just Energy is very quick to cut off your electricity. I found out the hard way. So quick in fact that it border lines on illegal. They sent notice for a bill due on the 16th via email. I have been busy and didn't check it for a few days. Then I was sent a envelope in the mail...not another email or a call. No that would be too nice and friendly of them. This notice I received it in my mail on the 22nd. Unfortunately, I simply forgot to get to my mail and didn't realize it was a disconnection notice and not a reminder. Just Energy cut my electricity off on the 30th - that is just 8 days after the notice came in the mail. No calls, no messages, no additional notice. I paid by phone and it was back on shortly, I was glad for that. I have had homes and electric bills since 1995 not a single company was so quick to cut my electricity off. I was shocked. I called to find out how I could prevent this in the future. They said automatic billing. Fun. Please, if you like to keep the food in your frig cool, do not sign up with them. I beg you...do not. In the state of Texas there is a window of 10 days notice before cutting off you electricity. The notice got to my house on the 22nd and no lights on the 30th. But, since the bill was due on the 16th and the notice mailed on the 19th they claim that they are within their rights. My question is who wants to be treated by their electric company this way? I don't. And do you really want to risk coming home to no lights for missing a payment by a few days? I think not. ”

“  my first bill was one third more than my previous company
this company will lie and steal from you and charges for phone calls to customers
service cause they are probably in india ”

“  My husband went to pay our bill on thursday. On friday our lights were off. I called customer service with my conformaiton number only to be told that it can take up to 3-4 business days for my lights to be turned on. The customer service rep tells me it is becuase my husband didnt pay at ACE CHECK CASHING! Yet when i called to find out where i could pay the bill at since my credit card was stolen the customer service rep just said any check cashing place. So my husband went to the closest one ot our home. Friday was my sons 18th birthday party at our house that we couldnt have becasue they turned our services off. We even talked to a manager who also informed us that they can NOT turn them back on til 3-4 business days for the payment to process. WTH!! I am switiching services ASAP!! They were rude and very unhelpful. Even with the people from the Check Cashing telling them the payment was paid and proceseed they would NOT listen NOR help us. THANK YOU JUST ENERGY FOR SCREWING UP MY SONS 18TH BIRTHDAY!!! ”

“  Run and Hide before you deal with these people. They will contract you out of your false teeth and your glass eye!!! Customer service is horrible and their level pay is even worst. After 4 years I paid my way out of a 5 year contract and I feel much now that it's over!!







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“  I let my contract expire with Just Energy and the next month my rates doubled and I signed up with another company. I received a huge final bill from the company where the rates had shot up even more between the last bill and the switch over date. Please do not sign up with this company! Read the reviews and do your due diligence. ”

“  With the promise of lower electric bills i signed up with the door to door salesman. First mistake! After a month my bills doubled. I ended up moving and it just got worse. The first month i Received my bill from my previous address...i paid it in full. Then i Received a disconnection notice for my new address. When i called i was told that no billing arrangements had been set up??? How do you provide service & not send a bill? So i paid the bill and their Rediculous charges. Now I'm facing another sky-high bill and another disconnection, along with a threatening bill for collections stating that i owe $ from my previous address. Nothing about this company is honest, and they dont give a shit whether you struggle, they are in the game the Deceive people and steal $$. I will not be paying this obsurd bill this time they can shove it. I am lodging complaints with anyone who will listen. These are not fair or honest business practices. ”

“  I believe that Just Energy and their promotion company conspired to mis-apply my payments and therefore DID NOT SEND THE TWO (2) $75 VISA REWARD CARDS which I should have received. Briefly this is what occurred: (1st) The Just Energy promotion company opened an account prematurely, July 5, 2012, while I was under contract with TXU although I clearly informed him that I was calling to get information on Just Energy's various plans. Two days after he opened the account I became aware of the situation and immediately cancelled the Just Energy account and paid in full for those two days of service while I was under contract with TXU. After my contract ended with TXU, I opened a Just Energy account,8-23-2012. During the first six (6) months. my payments were miss-applied three (3) times! The first payment was applied to the account that was erroneously opened when I was under contract with TXU. (2nd) A payment was processed exactly $20 less than the amount of the check. (3rd) Both of these situations resulted in penalties - however all penalties and fees were removed, after my repeated phone calls, because the mistakes were clearly made by Just Energy and not my mistakes. I made numerous phone calls in my efforts to receive the two $75 Visa Reward cards and followed the instructions provided by the Just Energy employees. The Visa cards were not sent to me. Next, I wrote letters, with supporting documentation, to the Just Energy payment processing office and corporate offices on two separate occasions - NEVER HAVE I HAD A REPLY, NOR HAVE I RECEIVED THE TWO VISA CARDS WHICH I CLEARLY EARNED BY TIMELY FOLLOWING THE GUIDELINES OF THEIR PROMOTION OFFER. KNOW THAT I ALWAYS PAY MY BILLS IN FULL AND PRIOR TO THE DUE DAY. JUST ENERGY CHEATED ME. ALL THE MISTAKES WERE MADE BY JUST ENERGY. THIS WAS CLEARLY ACKNOWLEDGED AS THEY REMOVED ALL PENALTIES. DO NOT USE THIS COMPANY!!!!!!! DO NOT USE THIS COMPANY!!!!! ”

“  We had a Just Energy rep come to our front door and my husband ended up signing up with them. We got our first bill due date was 8/23/13 a little over $200.00 which is about the same as what we paid with the company prior. Then we got another bill due date of 8/26/2013 over $600.00. Contacted Just Energy to find out why we had 2 bills due 3 days apart. The rep stated that they had failed to send the first bill on time. I asked her so I'm supposed to pay a gigantic bill because you failed to do your job, she stated I had a 13 day grace period. Within that 13 day grace period I have switched back to the company I was with before and have filed a Complaint with the Public Utility Commission of Texas. I today, got my final bill almost $1300.00, I think I may conveniently forget to pay them. ”

“  When I called to check their rates and programs I got a very good salesman and no matter how many times I told him I wanted to think about switching overnight he just would not take no for an answer. He finally said dont worry you have 3 days to change your mind before any of this takes effect. DO NOT BELIEVE that scam because that was June 12th and over two months later I am still trying to get everything straightened out and get my $114.43 back that they took out of my checking account. Technically they said I had an account with Just Energy less than 10 hours. Every time I call customer service all I hear is YES, I DO UNDERSTAND, yes and I see you have been calling, this process takes 7 to 10 business days, nothing happens you call back - well that takes another 3 to 7 business days, then we go back to yes I understand but this will take another 3 to 10 business days. We are talking about EFT it does not take 5 minutes to have funds electronic transferred thought the world much less in the US. Why dont they just confess to the public they do not have the funds to refund a persons money? PLEASE DO NOT TRUST THEM find another provider for electrical service. ”

“  I was always very skeptical about choosing a supply company, and read a lot of bad reviews, but I still decided to give it a try. Now that I have been a Just Energy customer for well over 2 years I have to say it was the best decision I ever made for myself. Now that I understand how this program works and all of the terms, I'm able to see that a majority of these bad reviews are from people whom are confusing Just Energy for different supply programs. The terms are simple and easy to understand and my rep was very professional and polite. I did take advantage of the option to lock my gas and electric rates a few months back and now my energy cost are so much lower than the utility, and my cost won't change for the rest of my term. This company is so awesome and honest. I have recommended it to all of my friends and family. I really hope people get their facts straight before posting complaints about this company cause it is making them seem oh so silly. ”

“  When I first singed up with them there was no customer service office, all I go was a computer, now there is an office to talk to. I asked to be billed the first of every month because that is when I received my pay. they did not do that and when I asked about it they said they could not change my due date because the meter readers did not match they billing date and they could not change. Now the cost is going up from the beginning rate to 12 cents. Just as high as my local company that I can pay in person and ask questions face to face. I would not recommend Just Energy to anyone. ”

“  Thank you all for the reviews!! They saved me from making a BIG MISTAKE!!!! ”

“  We have been with Just Energy since February 2011. We got a rate of 8c per kwh for two years. We failed to note our anniversary date with them and the rate went up to 12c per kwh when contract date expired. We have been getting hugh bills this summer with the last one being $457. I was very pleased with customer service when I called and asked about payment as my husband and I are retired and living on a limited income. The lady I talked with was very helpful and said we could pay half by the due date and the other half 10 days later. We are looking for another provider since we cannot afford these large bills. We will look for a locked in rate and we will check out Just Energy rates. ”

“  I signed with just energy for a cheaper bill according to them. Two months after signing with them my bill kept going up and up. Turns out they were charging much more than duke energy. My first bill was 20.00 more than normal. SO, I started using less electric and not cooking as much thinking that would help. Ha, silly me a month with less usage and no ac and my next bill was even more!!! These people are liars and will tell you anything to get your business. Don't end up like me, duke is a pain in the butt, but better than these liars! The government should be ashamed sending these people out. Some help that's supposed to ae. ”