Just Energy - Company Information

“  Please do your research. The intro rates are apparently only for one month, I've still not recieved the gift card I was promised for signing up, the customer service numbers = bunny trail, my bill for a very small apartment was extraordinarily high. PLEASE BE WARE! ”

“  I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy. ”

“  I was told I did not pay my last months bill and it was up to me to prove that I had..getting the bank to confirm it- which ended up taking up my whole day. Then they said it was my fault because I had not written the account number on my check. "This is a deceitful and bad company...stay far away. Morally corrupt and if they can get away with stealing your money they will do it. Check every bill..what ever you do don't sign a contract with them. ”

“  I am a follower of Jesus Christ. I love the Lord, and I don't like to speak poorly on people, but the truth must be shared. This is the worst experience I have ever had with ANY utility company since I got my first place in 1999. I feel cheated and abused. Please read the reviews on this company and turn around now. Your bank account and sanity will be thankful. ”

“  At first when i read people reviews, I did not believe those reviews at all. Then, I started to recheck my current and past bills. I got charged for something that it was not supposed to. I called them to find out why. One promised after another and guess what - my problem still did not get resolved. Every time i called I got the same answer - WILL CALL YOU BACK OR STILL INVESTIGATE - for the shake of this company - It was only 50 bucks.
This company business was tricking customers. They did not even meet the standard for "the ok business" and that was why they had no RATE on Better Business Bureau. I am sure with a kind of business they are running - targeting on tricking customers for a couple of bucks, in a very near future date they will go bankrupt because of NO customer.
The people who ran this company maybe they did not even have a degree because if they did they should know the very BASIC rule when running a business was CUSTOMER. If "CUSTOMERS ARE HAPPY YOU GET THE BUSINESS" - in this case as you could see their reviews - how many customers were happy :(
I was glad I refused the offers of those phone calls from their reps asking me to renew my contract - THANK GOD FOR HELPING ME MAKING THE BEST DECISION, TAKING ME AWAY FROM THOSE HEADACHES, STRESS... IF I WAS MAKING A WRONG DECISION TO STAY WITH JUST ENERGY I WOULD HAVE A HANDFUL OF THOSE.
I HAVE A BETTER THINGS TO DO THEN WAITING MY TIME TO DEAL WITH THE COMPANY LIKE THIS. THEY CAN HAVE MY $50 AND GOOD LUCK WITH THEIR BUSINESS. ”

“  Thank you all for your reviews! I had the company on the phone and was just about to agree to the service when I decided to double check reviews while we were talking and close to finalizing! He was a great saleman for the 5 year plan...sure sounded good, but my gut feeling was uneasy... so I check. He wasn't too happy with me and I wished I hadn't given out all that personal info. and banking info. Arg..., but at least I didn't commit. Too close! Whew!!! Thanks everyone!!! ”

“  I don't even know where to begin. My bills are always incorrect for starters. The bill I received yesterday via email wasn't even mine, it was for a commercial account although it had my account number on it. I almost fell off my chair before I realized the mistake, almost 1000.00 for a small home. Several months ago I signed up for auto debit so I wouldn't get late notices HAHAHAHAHAHAHA I still received late notices, guess what folks?? Takes two months for JUST ENERGY to set you up for auto pay (which they don't tell you) so unless you are totally on top of everything you get a late notice with fees...took me an hour on HOLD before I finally spoke to a rep I could not understand well. To top it off, I started receiving PINK late notices on bills that had been paid for months ??? I can't even explain this to the rep because we can't communicate well enough for me to explain the mass confusion. TODAY I said to hell with this S*** I switched energy providers, I will FIGHT the cancellation fee although I know they will most likely win because they are so unprofessional and you finally give up !!! How in the heck do they even stay in business???? I have never been so upset with a utility company before... Unprofessional is such an understatement. Please don't use JUST ENERGY !!!!! You've been warned ! ”

“  I am so tired of jus energy money hungry and dishonest. They dont allow you a grace period to pay your bill.They start harrassing you the day after your bill is due. And then you cant cancel your service for five years. Please be careful before using this rip off company. They disconnected my service for being $3.00 short. BEWARE or you my find yourself without lights or a/c. ”

“  Month 1 your bill be $70... Month 5 your bill will be $250... they increase in increments every month. I tested them by leaving out of town or 21 days... with all lights and ac off... and my bill was even higher than when i was there the full month... They will play games with your meter read and hustle you out your money . ”

“  Just Energy has the most beneficial electricity program that can be offered for commercial or residential. The longer the protection, the better in the long run for my accounts and my budget. Who wouldn't want to lock in the price of anything for 5 years? The cost of everything goes up constantly, but not my electric bills! :) ”

“  Friday 5/.31/13 a guy came to our home and my 80 yr old husband was here and he convinced my husband to look at our gas/electric bill and had my husband sign a contract! for 5 freaking years!!!!!! ARE YOU KIDDING ME? the gas/electric billis in my name alone! My husband does not have authorization to sign anything for me...I RECEIEVED TWO E MAILS FROM JUST ENERGY WITH CONTRACT SIGNED BY MY HUSBAND..WITHIN FEW MINUTES OF HIM SIGNING IT......I HAVE 3 business days to cancel so I canceled within 1 hour!..I immediately contacted JUST ENERGY via phone and some guy assured me he canceled contract and gave me a confirmation number! I will check with them monday and if I do not get a e mail assuring me of cancellation, I will contact attorney general and my attorney! I also e mailed these ppl back too....what a scam! A friend of mine also had issues withthese ppl and her gas/electric billwas highest ever in all the years she had with the original utility! DO NOT SIGN ANYTHING!!! ”

“  I had just energy in my old complex and it was good. Then I moved to a different apartment complex and had trouble with getting it switched. And then my bills was good again until 3 weeks ago its 2013 now they claim they was billing me the wrong meter and now that want me to pay $400. For someone else mistake I will not pay for that if I been paying a bill on time for last 8 months in my new apartment. They was try to trick into thinking you did something wrong. Really!!! Don't switch to them please save yourself a headache. ”

“  I contacted this provider to obtain information on enrolling a new service and the customer service experience was wonderful. The agent Ivan or Isaac assisted me so well, and although they did not have the most competitive rates i knew i was making the right choice with this provider. I would definitely recommend this provider to all businesses. ”

“  I feel sorry for anyone that Just Energy steals from. They charged me $20 for 1 day of "service" which I didn't have. I promise to spread the word of mouth as much as possible to save others from being victims. I called them and explained everything, but they knew they were losing a customer so they care to make things right. TERRIBLE! ”

“  They offer the lowest price for the first month, which is 0.08 for only first month and from second bill it is based on market price. But even for the first month it is a lie. They always sending the first bill for 4-5 days, since they are going to give you the bill from the second bill as higher price based on the market price.
they said this is because you order was at the middle of the cycle and it is out of our hand. We send you bill at the time that center point check your meter. But I don't believe it.
The other thing, you have to be careful with the customer service, they will tell you something and then again that charge will be appear at your next month bill. Again you have to call them to dispute. They will waive it but as a favor not this was their fault. This way some people will be tired and not calling them. Just imagine how much they can earn if they make such mistakes in their thousands customer bills. ”

“  Great Company ”

“  Beware of the Just Energy sales tactics especially if you are a senior citizen. They misrepresent their
company as being part of the state, use scare tactics saying new technology will cause rising costs
in electric service and belittle your intelligence with " you obiously are not informed, and don't watch the news." The salesman Did Not introduce himself as a Just Energy employee in spite of his "$40. Logo
Jacket" I was polite, but not interested. He left muttering that he would mark me down as not wanting to save money. This company reminds me of an online scam. Shame on unproffessional business practices. ”

“  Just Energy is the worst electric company I have ever dealt with in my life. I have had electric service all over the country and from many different companies some with a monolopy and they could not compare to how bad JUST ENERGY is. I even had a nasty man call me saying he was from Just Energy but the phone number on my caller ID was from KOCH BROTHERS COMPANY. KOCH BROTHERS COMPANY was not happy that this guy was using their number somehow and I hope they got to the bottom of it when the lady told me they would do a complete investigation. I don't know how he did it but I do know Just Energy refuses to give a real phone number that you can call them at or an address where you can write to them. I also got screwed by not getting a $100 VISA card I was promised to sign on and so did my son who recommended Just Energy to me. STAY AWAY FROM JUST ENERGY. EVIL IS TOO NICE A WORD FOR THEM. THANK GOD MY CONTRACT IS UP! ”

“  I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around. ”

“  sign up ayear ago went real good for 9 months then my got 4 times biger and my energy cusumption also was 4 times one month i was gone three weeks still hi energy the blame it on center point if u dont have it dont get it if u do get out ”