Just Energy - Company Information

“  They will mislead you to get you to sign up with them i was told my electric rate is going to be around 13 cents and the first bill i was charged 19 cents. So just stay away dont do my mistake. ”

“  Im just trying to figure out why my bill goes from $213 to $274. Every call I get from customer service is pointless because they are not able to answer that question and I get hung up on. I understand a late fee but a $57 different on bill when I have a flat rate of $207. Please have someone with some sense to call and explain this situation to me. ”

“  First month was like they said like 50 bucks then 80 then 150 last two I have not changed how much electricity I use this place is a scam ”

“  I e only had them for a five months but my first bill was good then the next was double and the next triple and it just keeps getting higher, I was shown bills and I signed up for .08 kw and told that a family of two never used more than 1000 kw a month but being charged as if it's a family of 10, good thing we're military and will be leaving soon. ”

“  Worse customer service. I signed up with Just Energy which is also Amigo Energy and during sign-up from one company I canceled to go with Amigo. Not knowing the 2 companies use the same billing/customer service they canceled both accounts. The day I needed electricity it was turned off. When I had a tenant move in and take over the property they charged me extra for leaving them when the tenant changed the service. The customer service makes you stay on the phone for an hour. Use other providers that have good customer service, not this company you will be sorry you went with them when you have billing issues. ”

“  In the 5 months Ive had this service, Ive barely got any responses to my emails re:my account. When I call every agent has a different answer. Though I have bills stating I owe a certain amount, they say different. After being given a shut-off notice, they made it unable for me to pay my bill as my account cant be located. Im about to get a lawyer. This company is the worst, most unprofessional bunch out there. I cant believe they are in business. ”

“  I signed up on a Thursday over the phone for a transfer and was told it would take effect the following day. I called Monday and told them I hadn't received an email. They said they had forgotten to input my service address and nothing had been done but they finished while I was on the phone and it would be transferred that day or the next. I called Wednesday and they said it was still pending my credit review, which they told me on Thursday was fine. I cancelled and went with Tara Energy an hour later and they had me switched the next day.I asked Just Energy to refund my $14.99 for the so called Terra Pass energy credit and they said they would. They didn't. ”

“  So Just Energy stopped me in Sam's Club and convinced me that they were offering me a lower price (they did have my bill to compare.) After one month with them, my electric bill went from $90 to $151. I called Ohio Edison to find out what was going on only to find out Just Energy was charging me 2 1/2 times the amount I was paying with Ohio Edison. I switched back immediately. Don't let their promotions fool you. I got a $70 Sam's club card for changing my electric and gas. I had to wait for a new billing cycle to change back. So in the end, I will have paid $160+ more for service than I would have paid if I had stayed where I was. Imagine if I stayed a year and didn't catch it. That's $1,920 more a year and it would have been higher because I use gas in the winter to heat. Their customer service representative says they've been in business for 20 years, they must be doing something right. I told her no, you just have a bunch of idiots (like me) for customers, who are confused as to why their bill went up. And, I haven't spoke to anyone with Just Energy that I could understand. They all speak broken English. I will NEVER use these fake liars again for service! BEWARE!!! ”

“  Rude agent's, bad customer service. Hung up the phone on me. One lied to me that he will call me back, he never did. They suck! Never had an energy company with no good manners (Customer service wise)... Can't wait for contract to expire...So done! ”

“  I had solar Panels installed and my panels are producing nearly enough to cover to usage I am using every month . Come to find out they only pay you 3 Cents per Kilowatts that your panels are producing and charge you the difference . They should be ashamed what they are doing to people. I will never ever use this company again . Green Mountain matches what you produce and they will only charge you the difference of what the panels dont produce. If you try to call them they want to justify everything is correct and blame it on ONCOR . I called ONCOR and they told him they only billed them 33.60 for the overage and they are charging me 87 for that month . From my understanding they would only charge me the difference of what my panels don't produce that was a lie. I went a whole year getting rip off by Just Energy. I will be calling the BBB and file a complaint ”

“  Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice?
And Lilly Social media advisor we do not need an apology nor do we want to see it

someone needs to seriously investigate their business practices

1 star is way too much credit they need Negative 5 stars ”

“  After the Texas freeze in Feb, our HVAC system had a component failure which caused the inside blower to run constantly. The unit is very quiet and we weren't aware of this issue until we received a $1200 bill from them.

Most energy resellers have a onetime forgiveness policy for such incidents that will wave those overages as long as customer can show proof of the issue and receipt that the issue was fixed. However the nice folks at Just Energy were firm in recouping full payment despite the hardships of the customer after the freeze.

I will never use them again nor will we recommend them. They have one of the lowest ratings with the BBB and here on TER. My recommendation to anyone reading this? Read their policies and know there are better resellers out there. Texans have choices and deserve better service than Just Energy. ”

“  I was stopped in a Sams Club store in Columbus, OH by a rep stating he was with Just Energy. I spoke with him for a while about the company and decided to sign up. After looking at reviews online I decided to cancel (just 2 days later). Instead of calling Just Energy, which Ive tried calling them several times now and it repeatedly says their offices are closed, I called AEP and told them that I do not authorize the switch. This morning I received another email from AEP stating that I approved a transfer of my service to Dynergy which I also did not approve. The Just Energy rep stated my info would not be sold but yet another energy company was trying to switch my account without my consent. ”

“  I moved into my house but was hospitalized for weeks. While I was t using electricity, I was being charged as if I had a family of 5 using energy. I went back and forth for months with them about an adjustment but they had every excuse to not take any accountability! I've been in my house over 5 years and have never got close to the use of energy this company initially charged me yet they refuse to adjust. They had a valued customer program which offered points to redeem for services or restaurant redemption. I earned several thousand points but they cancelled the program of which I don't have notification of ever receiving. I'm a super conservative person and regularly try hard to do my part to help conserve energy. My bill is paid ahead of schedule but this company doesn't show much value in any of the above chronicalled! Their generic email replies keeps this bad experience ongoing. ”

“  I was approach during my visit at a Sam's Club! I was real skeptical about representatives trying to sell anything, but i listened and told them that i was getting good rates but they insisted they would beat them rates. I was told that i would pay 8 cents per kwh, they even told me the more energy i use the less my bill will be. I signed up and got my first bill and come to find out, i am paying 18.44 cents per kwh. And now the person that is supposed to be my customer service representative does not answer or respond to my phone calls. ”

“  I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business. ”

“  My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company. ”

“  Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone. ”

“  Houston, TX resident. A guy comes to our door at 8PM to do his spiel for Just Energy without a mask on, in the middle of a pandemic, at a home with elderly people. Incredibly irresponsible. ”

“  DONT do it this is the worst energy company around. The rates are ridiculous. The balance billing plan is not a credit plan so if your rates are cheaper in the winter month it doesnt matter because you will pay the same 200.00 per month regardless of what you use and the less electricity you use you will pay the same amount on you bill every month, Total rip-off . Also dont be one day late or even before your do date you are constantly harrased to have your service disconnected. I promise you will constantly live in fear if you choose this light company. My contract ends in July of this year and I cant wait to drop this company . I wouldnt refer no one to Just Energy!! Because they will JUST rip you off. ”