Just Energy - Company Information

“  Called customer service 5 times and spoke to them. They could not help me log on to my account. They told me to email customer service. Customer service emailed back 3 times that they could not help me. Very bad and poor service. ”

“  I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF ”

“  They caught my attention at sam's club. SOLD ME ON A BUNCH OF MISINFORMATION and promised gift cards as well. I was told my bill would not go up from what I was paying. I asked multiple times because I am on a fixed income. They trap you in a contract. I asked if it was a contract and they said NO. I was told I would receive one gift card in the mail in a COUPLE WEEKS and one in about a MONTH via email. THIS IN NOT THE CASE. IN THIER FINE PRINT THE FIRST ONE IS SENT AFTER THE FIRST bill has been paid and one after 90 days via email. THIS GIVES THEM JUST LONG ENOUGH TO CHARGE me 3x what I would have paid with my regular gas provider!!! My gas provider was charging me .21 and they are charging me .61!! THEY ARE SCAMMING PEOPLE AND THEY KNOW IT. THEIR REPS SPREAD WRONG INFO TO SIGN YOU UP AND THEN everything real is in the fine print in the contract. DON'T WASTE YOUR TIME WITH THIS COMPANY!!! I even called to cancel with their 1800 number and they lied to me AGAIN and said the reason my bill went up was because there was more days of that month in the billing cycle. I KNEW THAT WAS A LIE AS I HAD JUST GOT OFF THE PHONE WITH MY gas company and they explained the difference in what they were charging me vs what JUST ENERGY was charging me. That was the REAL reason my bill went up. Not the LIES JUST ENERGY was feeding me. PLEASE DO NOT FALL FOR THEIR SCAM!!! ”

“  I WAS TOLD THEY WOULD COVER MY LAST PROVIDER'S CANCELLATION FEE WHICH NEVER HAPPENED! WAITED THE 2 BILLING CYCLES FOR THE ADJUSTMENT TO BE MADE ON MY BILL ...AND NOTHING. ON MY LAST ATTEMPT TO HAVE THEM ADJUST MY BILL I WAS TOLD THAT WITHIN 48 HRS THE ADJUSTMENT SHOULD BE MADE REFLECTING A CREDIT AMOUNT FOR THAT CANCELLATION FEE I PAID MY LAST PROVIDER FOR SWITCHING....AND NOTHING! AFTER THE 3RD ATTEMPT I SWITCHED BACK TO MY OLD PROVIDER AND WITHIN 48 HRS THEY ADJUSTED THE CURRENT BILL TO SHOW THEIR CANCELLATION FEE OF $175.00. ITS CRAZY HOW THEY WERE SO PROMPT TO CHARGE ME INSTEAD OF CREDITING MY BILL. I THEN CALLED CUSTOMER SERVICE AND THE REP WOULD NOT LISTEN TO ANYTHING I HAD TO SAY...HE KEPT TALKING AND TALKING OVER ME. HE EVEN TOLD ME THAT I SHOULD BE HAPPY THEY DID NOT CHARGE ME THE ADJUSTMENT THEY WOULD HAVE MADE BECAUSE IF I TERMINATED MY CONTRACT PRIOR TO THE CONTRACT END DATE THEY WERE GOING TO RECOUP THEIR MONEY ANYWAYS. THIS SAID IT ALL! HAD ENOUGH...RIP OFF...RIP OFF...RIP OFFS! ”

“  UGH MY BILL HAS DOULBED SINCE SWITCHING, NEVER AGAIN WOULD NOT RECOMMEND. ALL THESE CHARGES IN SMALL PRINT. ”

“  Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges ”

“  Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do. ”

“  Just energy has the worst costumer rating. They lie! ”

“  This is too expensive. Bill fluctuates every month with a huge difference. Our neighbours get half of the bill I get with Just Energy. I do not recommend this power company to any friends. ”

“  EVERYONE-BE AWARE- Just Energy offers services at some Samsclub . I acquired it at the one in Richmond Grandparkway. They offer you the "best rates" waiving the cancellation fee if you are not happy with the service. Guess what, they don't stand behind their word. Shame on Samsclub for letting wolves offer apparent great deals to lambs. They sent my account to a collections agency. Now they don't want to waive the 150 dlls early termination fee. DO NOT FALL INTO THIS TRAP. SHAME ON JustEnergy ”

“  tryed to tell me that I said I wanted to sign up for A up charge on green charge and said yes to this. this is a company that is not to be trusted, I will pay for cancellation so that I can be with a company I can trust. tryed to tell me That people will can a ask to pay more for SOMEONE WHO CARE ABOUT THE ENVIROMENT . SHE SAID JUST BECAUSE I DONT, DOES NOT MEAN THAT OTHER PEOPLE WONT PAY 999 FOR SOMETHING THAT DOES NOT PROVIDE A BENEFIT. HOW RUDE. AND IF I WANT TO AKE IT TO COURT I WILL LOSE. I NEVER SPOKE ABOUT COURT. THAT WAS A TREAT TO ME !! SHE SAYS THEY LISTEN TO THE RECORDING AND I AGREEDED TO THIS UPCHARGE. THE GIRL CONTINUED T ARGUE TO ME THAT MY CONTRACT WAS THE SAME , CONTINUED TO TELL HER THAT THAT WAS NOT CORRECT, I HAVE A NEW CONTRACT .I FINALLY TOLD HER I WAS CALLING HER SUPERVISOR AND SHE INVESTIGATED IT AND SHE WAS WRONG, NEVER SAID SHE WAS SORRY , VERY RUDE AND THEY COULD NOT FIX THE PROBLEM. PLEASE DO YOUR SELF A FAVOR AND MOVE TO THE NEXT PROVIDER. ”

“  So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed. ”

“  I was approached at Sams club ! And I will never ever talk to your people again, I was nice enough to stop not knowing that you guys were going to cut off my electricity with txu!! When I mentioned to the guys that it was under my husbands name ! They said oh no you dont have to switch we are just going to check if your area is covered ! Well I gave my husbands info and they send him an email from txu that our account was closed ! I suggest that you take your stands out of sams giving out wrong info to people!! If I would have known you guys were going to switch me over I would have never stopped or gave out my husbands info ! Wouldnt recommend any one to this company horrible experience I didnt think it would cause so much commotion but now I know to stay away from all those sales men ”

“  I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you. ”

“  First they call and leave a message telling you your account is past due and leave a number for you to call. When you call the number you are told they cannot give you any information and that you have to call your electrical carrier.
My electrical carrier SCE told me it was a scam. So I looked up the main number which is in Canada and left a message. They returned my call, but the caller ID showed that it was some airline company so I did not answer. When I listened to the message it said they are returning my call and to call back. I told them of my issue and that SCE said it was a scam and that their number coming up as an airline instead of Just Energy did not help matters. They responded by saying they did not know why it comes up as that and that it has been that way for quite a while, and that they will look into it. Really??? What major reputable company would let something like that slide???
They said they would send me some documentation to back up their claims. It took almost two weeks to send it via email.
Back to SCE...they finally found that I was using Just Energy in addition to SCE as they use green Technology to produce electricity and that my contract with them had been cancelled the year before!
There was money due apparently, but to wait a year to tell me and threaten me with collections because it is so late is ridiculous. In the email they started sending 3x a week to remind me that I owe them money there is an online payment system (wont take your account number), I call in to customer service, My card wont process, (probably because they are in India or Pakistan). They transfer me..25 minutes on hold, I hung up.
I did send a few payments via snail mail address on there almost daily emails. I get a letter from them saying that is the wrong address and gave me the correct address to pay. I mention to customer service that they are still emailing several times a week with the wrong address. They do not have an answer for me.
Whatever you do ...DO NOT GET MIXED UP WITH JUST ENERGY! ”

“  Power isnt stable it goes out with light storms .when doing maintenance they dont warn customers i lost hours of work i was doing on computer because of this ”

“  These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people! ”

“  These people came to my door and my boyfriend gave them his email to get more information. A month later I'm getting a bill from them. The cancelled my other contract with constellation and signed me up for theirs and I never gave them permission to do so. Now I'm trying to get my energy company back and in the mean time while its being processed they shut my electricity off. Don't even talk to these people!!!! Biggest scam ever and I dont see how this is even legal for them to cancel my contract without my permission. I never even talked to these people! ”

“  Who charges .80 a term? When I told them they where charging me a car payment for heat, I told them I couldn't afford that. They said instantly they could cut it in half. So that's. 40 a term. How ever that's all they could do. They said also sir this could take one or two billing cycles. YUP! They weren't kidding. Next bill 1/5/2021 $413. Wow, pay it. Next bill 2/5/2021 $435.41. Thanks Just energy for stealing from my family. How does it take 2months to adjust the terms of use. Monday day morning I going to pay the cancelation fee. This is ridiculous. At lease with Nicor I can go on the payment plan, and pay the same every month. ”

“  I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members! ”