Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
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We got our first bill and paid it on line, they credited it to the wrong account, two weeks later they cut off our power. We tried to contact customer service, what a nightmare. We spent hours on hold only to get transferred to another line. After they finally credited our payment to our account it still took twenty four hours to get our power back on. I don't care what it cost, I'm done with these people.
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“ Promised cheaper then TXU. Got first bill, total cost is higher then TXU per KWH. ”
“ just energy has the most pathetic "customer service department " I have ever TRIED to get a hold of' in my life { which I haven't done in 2 months of trying } and how they are still in business I DO NOT KNOW I am fixing to change companies and pay a higher electric rate just because of the service or THE LACK OF IT they are charging me for 2 different accounts and I can't find out WHY because NO ONE WORKS THERE ”
“ I am sick at my stomach... My bill has been wrong for 4 months. My average billing is $360 per month and in the last 12 months I have consumed 25% less energy. They want to raise my average billing to $550 month. To get out they quoted me a $1900 cancellation fee.SCAM ”
“ I moved and orginally called about Gexa energy but the lady informed me I could get cheaper energy. Which is with this crappy company. First bill was $68 with the $9.95 service charge for 4 days worth of service with 3 kwh of usage...are you kidding me? Everything has been fine for the last 4 months until this bill. A $3.50 charge for not choosing to do E-bill and a $4.95 charge for bill pay because I use the automated service and not the auto pay.I called to ask them and the customer service idiot informed me he could help but could only keep me on the line for 5 minutes because of other customers calling in. Mind you I was on hold myself for 45 minutes waiting on someone to answer the phone. Poor customer service. I should of listened to the reviews the day after signing up and I should of cancelled my service that day. Customer beware!!! ”
“ Acct #4940912 I paid my bill for the month of July, and have been waiting to hear from a representative about giving me credit for the month of August. This happened in July when I received a call from Nic ext 78259 saying my service was scheduled to be cut off. I paid the bill again and have never heard a word from anyone. It is now August. I have received another bill in the amount of $541.84. How can I make a recommendation to anyone about this service when I am being put through this. ”
“ I have never been able to talk to a person at this company since I first signed on with them. The wait time goes from 15 min. to 10 min. and then back to 15 min. over and over. When you give up and react to their prompt to leave a call back number, they never call back. Left a call back number now for the fourth time in three weeks, no calls back. Their customer service stinks. ”
“ Just try calling 1-866-5878674. It's a joke. Long delays I between selections. You'll get disconnected for no reason. No call back when you leave your call back number Ect. Plus i am reporting them to the PUC for charging way more than stated on the facts sheet. Just switched to stream energy. Forget about the 2 $75.00 gift cards for the 2 accounts I had. ”
“ I signed up with Just Energy from The Power to Choose website. They were supposed to turn on my electricity on July 13th, but did not. Only July 16th-I still had no service and they would not expedite my installation request and said July 19th was the earliest they could get it set up. I ended up having to switch to Reliant Energy who got out the same day as I asked (July 17th). I talked to the director along with others at Just Energy and they ensured me that they cancelled my request on the 19th. Today, I got a bill in the mail from Reliant Energy for only 2 days - Just Energy never cancelled the request for the 19th and took over my service anyway (without my knowledge). Now I cannot switch back to Reliant because my account is frozen for only being activated for 2 days. DO NOT EVER SIGN UP WITH JUST ENERGY!!! It's the biggest mess that I've ever had to deal with. They make claims and will not even give you a confirmation number so there is not way to even have evidence of anything that happens. I am on the phone now waiting to talk to someone and it's already been 30 minutes and I haven't gotten through to anyone. The wait time to speak to a representative has been over 30 minutes EVERY time i've called. If you don't want to sit on hold in tears dealing with idiotic people for hours of your life - DO NOT GO WITH JUST ENERGY!!!!!! ”
“ I signed up with them for one of my rental units. At the time of sign up, all I was told was my rate. I rented my unit two weeks after signing up and called to cancel my service. I was informed that it would take 3 days and that my renter's electric would be turned off. I was told I should have called them a week earlier. No one had given me this information when I signed up. When I signed up, I did tell them that this was a rental unit and that I would cancel as soon as I rented it. I held on the telephone for twenty minutes before I was able to talk to someone and they hung up on me. Please, Please, do not sign up with this company. ”
“ do not sign with them!!!! I never had the chance to speak with anyone from customer service since I signed with them. Please don't make the same mistake as I did, worst worst people ever to work with. Forget about the promotions and deals. I would never recommend this company to anyone, all the bulb that are not lighten on my reviews means zero (0) percent . ”
“ Tried to call cust service....No one answers the phone. Left a message for a call back and got a salesman. Just an endless loop of machine generated prompts... ”
“ I FEEL SORRY SIGNINING WITH THIS COMPANY.. DO NOT sign up with this company just because of the price. You cant never talk to anyone if you have a problem. You will be holding on the phone for hours before someone answers the phone. ”
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Stay away. This company is a fraud, I signed up then researched via Net' to find it's a scam. I immediately called to cancel as well as sent the proper (attached) paperwork to cancel. I simply stayed with my provider yet, I just recieved a bill from Just Energy for $98 whereas my provider bill for energy is a mere $58.
Just Energy (via, phone) claims I am still a customer of theirs but I am NOT...Thank Goodness.
It's been a hassel and all I can say is do NOT sign up. I'm grateful this company doesn't have access to my Debit account. ”
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I wish I would have never changed my service. Now I am locked in until 2014 at a rate of .12 cent per kwh.
Even though they are offering promotions they will not change your rate. Also, when I was unemployed for nearly 2 years they would not work with me on my bill or offer any kind of help. I will be glad when my contract is over and I can get out from under this energy company. Their customer service is not anything to boast about either.
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I signed up with them ON an average plan, not switching plans but signed up on an average plan.. It's been how many months now? And in the middle of july where the AVERAGE bill this time if year would be nice.
Never trust "friends" who drag you into trying things. Never should have changed. Going to now, they can eat that $300 bill ”
“ We used them in texas for 3 years. I moved to Ohio. When we signed the contract the person who came on the door said when you move the contact terminates and there is no termination fee. When we moved and sold our house and cancelled the service, they sent me a bill with $310 for contract cancellation fee. I called the CS and told them about the move, she asked me to send the doc proving the move and assured everything will be settled. I got call another day for the same reason, I explained the person on the phone, he said that you will get a final bill with $0 balance and gave me the confirmation #. Even afetr this they kept calling me everyday (automated calls ask you to press #1 and put u on hold for 3mins to talk to real person). These people were very rude and kept asking for $310 even if i explained that the account is settled. I don't know what to do as they are complete liers. Don't ever even consider their service. They knock your door give you the best rate which is only good for 6months. Don't sign anything just by bilieveing the person who knocked on your door or on the phone. ”
“ I cannot say one positive comment about the company. Their customer service is the worse. They know you are locked in so they do not care. We are moving, and will be looking into a co-op. We were with a co-op when we lived in SC and they were GREAT. ”
“ I always pay my bill ahead of time, have proof that they have received and cashed my check days before the bill is due and have received at least 3 cutoff notices. When I call I am put on hold, once for over an hour, then they tell me to pay my bill sooner! I have asked for someone to return my calls to no avail, customer service reps do not care and say "oh well". I would stay away from these folks, they just don't get it. ”
“ This company's representatives pose as agents of a regulatory agency here to determine if you are being billed properly for your area. They ask to see your electricity bill. I resent that kind of duplicity in door-to-door sales. ”
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