Updated May 22, 2024
The best review categories for Constellation are the order experience, with an average of 4.5 stars, and their billing & account management system, with an average of 4.4 stars.
PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.
Recent Good Review from Mike C
Constellation review
| Switched over to Constellation mainly because price was better. Everything went very smooth. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Mike C
from
Mars, PA
on
May 15th, 2024
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Great Experience
| Everything was easy. Phone Rep was great when signing up. Significant savings so far. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rich B
from
Lititz, PA
on
March 20th, 2024
Great pick
| Easy sign up, sit back and know your meter is spinning slower! | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lori Biehler
from
Hawley, PA
on
February 1st, 2024
New customer
| Very pleased | |||
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| Account Management | |
| Likely to recommend |
—
Cindy DeSarno
from
Scranton, PA
on
May 24th, 2023
New customer
| It's very simple to go online and save money by switching to Constellation . | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ddsurovec
from
Snow Shoe, PA
on
April 4th, 2023
Review
| Very good and through. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sarah
from
Leola, PA
on
March 24th, 2023
Excellent Company
| Received a very nice letter and welcoming calls from Constellation. | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred M Myers
from
Fairfield, PA
on
November 12th, 2022
Ok
| Ok | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ok
from
Aston, PA
on
October 21st, 2022
Perfect
| Great rates, great service, best price | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim R
from
Pittsburgh, PA
on
June 1st, 2022
Smooth process
| Process of switching to Constellation was easy, rates are competitive. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Lynda
from
Feasterville Trevose, PA
on
December 10th, 2021
A trusted company
| Constellation offers the best rates around. When you are looking for a new electric supplier look at them first. | |||
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| Account Management | |
| Likely to recommend |
—
Jane R.
from
Hopwood, PA
on
December 5th, 2021
Constellation is great!
| For a lower electric and gas Constellation is the best. | |||
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| Order Experience | |
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| Likely to recommend |
—
Emil
from
Media, PA
on
March 16th, 2021
Very satisfied
|
I had a one year contract. No regrets about pricing. Signed back up for three more years |
|||
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| Likely to recommend |
—
Jack
from
Landenberg, PA
on
November 19th, 2020
Great value
| Looked online ,Constellation great value and chose 3 yr guaranteed price | |||
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| Order Experience | |
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| Likely to recommend |
—
Search Ended Here
from
Telford, PA
on
August 9th, 2020
All good so far!
| So far, so good! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kevin Kordelski
from
on
August 3rd, 2020
Service is ahead of my last two vendors
| Good pricing, great communication between myself and vendor. Useful weekly energy costs/comparison's. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
J & L Fisher
from
on
June 2nd, 2020
Good all around experience
| Company was easy to work with and gave me the best price that was available | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David C
from
Pittsburgh, PA
on
April 21st, 2020
Satisfied
| Best price I was able to find | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ulli
from
Mechanicsburg, PA
on
March 25th, 2020
I got my first bill and was very happy with the charge it was what they said would be
| I had a good experience when ordering thanks a bunch | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Rick
from
Newry, PA
on
March 15th, 2020
Great Experience so Far
| The process of switching to Constellation was a seamless one. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Margie
from
Hellertown, PA
on
March 9th, 2020
Great promotional pricing
| Great promotional pricing, lots of communication with customers via email. Very satisfied. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Holly
from
Middleburg, PA
on
February 22nd, 2020
Easy Transition
| Very easy transition from my previous supplier. Had significant savings already on my first bill. | |||
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| Account Management | |
| Likely to recommend |
—
KMDS
from
Pittsburgh, PA
on
January 26th, 2020
Good job
| Every thing went fine | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Me
from
Mechanicsburg, PA
on
January 14th, 2020
Amazing
| Amazing | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tara Siglin
from
Bethlehem, PA
on
December 23rd, 2019
Fabulous transition!
| Wonderful experience transitioning to Constellation. Great rates and customer service!! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sarah
from
Macungie, PA
on
December 16th, 2019
So easy
| This was easy to do - and hopefully a great value | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kathi
from
Dallastown, PA
on
September 6th, 2019
Conversion to Constellation
| I was amazed with how easy it was to convert my electric service to Constellation. They not only had one of the lowest rates, but also the online process was quick, very easy, and I received emails explaining my account had been created and the cancellation to my previous supplier. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Scott B. From Bethlehem
from
Bethlehem, PA
on
August 6th, 2019
No Problems
| I had no problems with this company. My account was closed due to some new regulation with the PUC. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Pagram09
from
Bellefonte, PA
on
May 23rd, 2019
Good
| Good and easy | |||
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| Likely to recommend |
—
Good
from
Philadelphia, PA
on
April 12th, 2019
Great company!
| Have used this company for the past 2 1/2 years with no problems. We just renewed for another 3 yrs at an even lower rate. Helps greatly with our all electric house. | |||
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| Order Experience | |
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| Likely to recommend |
—
John
from
Wampum, PA
on
March 27th, 2019
Sign up was easy
| The sign up process was very easy. I could not have been happier with the process. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Judi
from
Elizabethtown, PA
on
November 25th, 2018
Most Recent 4 Star Reviews
7 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Constellation review
| Switched over to Constellation mainly because price was better. Everything went very smooth. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Mike C
from
Mars, PA
on
May 15th, 2024
Very Pleased
| So far, things are great. The only things I found mildly annoying were: 1) The letter they sent advertised a lower rate, but "my area" was not eligible. 2) The website is not easy to navigate. Otherwise, I'm quite happy. | |||
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| Likely to recommend |
—
Cory Spotts
from
Mill Hall, PA
on
October 16th, 2023
Renewal Notice
| The renewal letter notice should have contained the new options so we have ample time to make the best decision. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jeff Morgan
from
Springfield, PA
on
March 3rd, 2021
Constellation is a good company that followed thru with their promises.
| I have had no problems with Constellation since I signed up with them. Their rates were good and were exactly what they promised. Just waiting to see how much of a change there will be after my first year! | |||
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| Account Management | |
| Likely to recommend |
—
Pagram09
from
Bellefonte, PA
on
February 22nd, 2020
Good Alternative
| They made it so easy | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
New Kensington, PA
on
January 14th, 2020
Satisfied customer
| Constellation communicates with their customers each month and gives them a comparison of the amounts of electricity used from month to month. They also give suggestions on how to cut power costs in your home. I have been more than satisfied with their service. They also began reminding me several months ago that my contract with them is about to expire and offered options to stay with them or find another provider. | |||
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| Order Experience | |
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| Likely to recommend |
—
Patricia Wheatley
from
Confluence, PA
on
December 9th, 2019
A Smooth Transformation
| Like the title says, things went smoothly and I saved a bit on the costs. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert T Wuscher
from
Emmaus, PA
on
November 6th, 2019
Most Recent 3 Star Reviews
5 Customer Reviews Written Overall
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Never Received Promised Gift Card
| I was told I would receive a $100.00 gift card after 6 straight months of service. Filled out the required information,mailed it in and never heard back. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lisa
from
Blue Bell, PA
on
March 27th, 2023
New customer
| No comment at this time, new customer less than 1 month | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
West Chester, PA
on
May 28th, 2020
So Far the savings are there
| My charges were in the $60.00 to $64.00 per month before signing with this firm. My current costs $47.00 to $51.00 per month, but summer is coming | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John B.
from
Palmerton, PA
on
May 7th, 2020
Switched before old contract expired
| The only thing that concerned me, that I was switched immediately before my contract expired with Tri- Eagle. Which caused me to pay a pentality. Which was probably my fault. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Tom Swingler
from
Mount Joy, PA
on
November 12th, 2019
Just starting w/ Constellation
|
Since our present electric company's rates have jumped dramatically we decided to try another company. I can not share Constellation's business procedures; we Just became Consellation consumers - however, I will say that the information that was available for us to 'compare' their company w/ the others was extremely helpful. The procedure was a snap to sign on. I only hope that the rest of our contracted time will be as 'comfortable'. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MJ
from
Pleasant Hall, PA
on
March 24th, 2019
Most Recent 1 Star Reviews
9 Customer Reviews Written Overall
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| Account Management | |
| Likely to recommend |
Worst company to deal with
| I found out today that I am locked into a 5 year contract with this company!! Would NEVER have signed with this company had I been told that up front. Was charged $2,000 for an early cancellation fee! Extortion! Just my opinion , but buyer beware!!! | |||
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| Account Management | |
| Likely to recommend |
—
Maria Calasso
from
Newtown, PA
on
November 13th, 2023
Changed my price
| I secured 11.9 cents per KWh. Theyve been charging me 23.9 cents per kWh. | |||
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| Likely to recommend |
—
False Advertising
from
Greensburg, PA
on
July 24th, 2022
$150 sham!!
| I will never use this company again, when I tried to change 3weeks before the actual year, they tried to send me a bill for $150!!! Stating I was breaking the contract with them early...lol...who does this???? | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Heather Cioffi
from
Williamsport, PA
on
December 28th, 2020
Compare rate using Therm is not easily compared to mcf units.
| Rate is almost double what Peoples Gas is quoting. | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Travelinman
from
Irwin, PA
on
August 5th, 2020
STAY WHERE YOURE----DO NOT CHANGE
| NEVER again | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Denise Melchiorre
from
Nescopeck, PA
on
February 9th, 2020
Constellation
| Signing up was no problem. They sent us an order number and confirmation but as far as we know we are not getting anything from constellation. My last bill did not reflect constellation. This does not make us happy! | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Peter Barthelemy
from
Canonsburg, PA
on
December 21st, 2019
Bait & Switch
|
I your advertised rate for Constellation and signed up for it. When they sent me my confirmation, a higher rate was given. I immediately emailed them for an answer (and to have a legal copy of the document on hand). I got a canned reply saying I would have an answer on 2-3 business days. I had to call them 2 weeks later since I received no other reply. I cancelled their service since they did not answer me and they did a "bait and switch" on pricing. I though I was signing up for .481/CCF but they gave me .499/CCF Very poor customer service. |
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| Likely to recommend |
—
Constellation Bait And Switch
from
Lansdale, PA
on
April 11th, 2019
Will not partner with People's Gass
| I attempted to shop competitively for gas prices and attempted to switch to Constellation, who I've used in the past. However, they don't partner with People's Gas anymore and so the switch never took place. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Pittsburgh, PA
on
April 9th, 2019
Kw
| Don't ans phones | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Td
from
Philadelphia, PA
on
May 28th, 2018
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation
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PA Energy Ratings Resources:
Therms, CCF and MCF Explained
Pennsylvania Green Energy Requirements
Pennsylvania Electricity Switch: Frequently asked Questions
Why Use PA Energy Ratings
Pennsylvania Energy Customer Rights
Pennsylvania Cancellation Fees
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High Pennsylvania Energy Bill
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