Poor customer service
“ I got put on a budget plan but realized they put a 1.02 towards the back bill they dont give you the option to pay your whole bill including the back bill and if you try emailing them it always has an error ”
February 13th, 2020
PECO SUCKS DURING WINTER TIME.
For 2 yrs. now, I have been dealing with ur price gouging doing winter season. I live in a senior building and have an effiency apt. No large electrical equipment. A wheelchair and tv.
How can u triple my my bill.
I have contacted u rude people several times with the supervisor being the rudest. Most months u stop at 29 days. This month u went over 30 days.
What is the benefit of being on the CAP Program??? Zero. Low Income means nothing to you!! I just don't and never would understand how $47.00 per month reached $140.00 doing December and I did not u the heater. U talk about scams and are one of the biggest scams I have ever seen.
PRICE GOUGING is wrong. U NEED TOO BE CHECKED. ”
December 30th, 2019
Electricity shut off for no reason
Peco is supposed to notify you 10 days prior to shutting off your electricity. We received no warning and our power cut out right before work, which was not ideal. We have been keeping up with payments, so we were completely blindsided. He called their customer service department and explained the situation and they told him to send in verification of his income and that it would take up to 72 hours to process the information. Meanwhile, we're left in the dark after keeping up our end of the deal. We opened a case with PUC, but they said to expect the process to take long as well.
If I am late with my payments, Peco expects me to pay asap and charges a fee. Peco shuts off my power for no reason, with no warning and takes three days to turn it back on. Why is there no one to keep them in line? Judging from other reviews, they hold your electricity hostage and charge you more and more money every year. ”
April 11th, 2019
Billing is rediculous
“ I received a $248.90 bill for gas ($24.78) and electric ($224.12) The bill has sky-rocked from last Month (which was warmer through out the whole month). I called and was told it was due to the weather. Which certainly doesn't seem right. I live in a apartment community in the smallest 1 bedroom in the whole complex.I also work at the complex and know what a lot of people are paying for their PECO. I am paying more than a 2 bedroom townhome. Which those folks have to heat/cool a first and a second floor. The SAME thing happened last year for the July bill except that was even higher in the $350 range. I called and tried to explain this but I was transferred to have an Audit done which of course you have to pay for as well. I am Just at a loss for words currently. I am very disappointed in their billing. ”
August 2nd, 2018