Penelec Customer Reviews

The best review categories for Penelec are their plans and pricing, with an average of 1.8 stars, and their billing & account management system, with an average of 1.8 stars.

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Recent Good Review from Quick repair

Repairs

I called for a repair twice with in two weeks first time repaired with in a hour second time with in two days that is service I appreciate Thank you

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Quick Repair from Franklin, PA on November 4th, 2022

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Repairs

I called for a repair twice with in two weeks first time repaired with in a hour second time with in two days that is service I appreciate Thank you

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Quick Repair from Franklin, PA on November 4th, 2022

Most Recent 1 Star Reviews

10 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Worse automated system ever.

Worse automated system ever. Trying to start service fo 1 month now. Noone ever answer when holding. and when using call back the command overrides your response ansd you get disconnected.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worse Automated System Ever from Douglassville, PA on May 22nd, 2023

Stupid

Need wait 6 hours to speak with some one and after they dont call back need wait again 5 hours worse service,terrible,

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Yurii Semeniaka from Erie, PA on August 29th, 2022

Worst Customer Service

I was trying to set up an account for my new apartment in the Erie area. I spent hours trying to get through to speak to an ACTUAL person. The system is horrible and has really turned be away from ever using this company again.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Salli from Edinboro, PA on August 18th, 2022

Less than Zero Rating

Moving from NY to PA. Excruciating process! Wanted copy of lease- had to send it twice. Repeatedly ask the same questions over and over again and in the end the still tried to set the service start day for the wrong day. Hope your CSRs are not paid muchspoke to 3 pretty unless individuals.
Also learn to do math. Opted for a call back to avoid what was communicated as a 6-9 minute wait. Received a call back in 4 minutes and was then on hold for over 6. Yikes! Hope you are better at providing electricity servicesunfortunately I dont have a choice to use you. Reddy Kilowatt would be disgusted with you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sad To Leave National Grid from Bradford, PA on January 26th, 2022

Penelec automated voice system sucks

Penelec has the most annoying, crappy voice system I have EVER dealt with. That alone, is almost enough to make me want to switch providers.
Their service sucks, too.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed from Flinton, PA on December 27th, 2021

Better power in the dark ages oh we are in the dark ages

Penelec for 20 yrs has left me without power 5 -10 days every single year because they refuse to maintain my line. I lose food from outages and last year they left me and four kids and pets with no power for 5 days in a snowstorm. If i could give 0 stars i would and i wish them no power at their cozy little homes for literal combined weeks every year the way i have to. But oh if i was late with a payment they would hop to it wouldn't they? We Need to get them shut down and a real power company to make updates.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sick Of It In Western Pa from Leeper, PA on July 7th, 2021

SUCKS!!!!

They leave you without power for Days!!
But god forbid if youre late on a payment..

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worthless.. .. from Conneautville, PA on November 16th, 2020

If I could pick a different company I would

The customer service process and response is very poor. I have had to make several calls regarding the same issue, been given this information, and I am unfairly being charged a security posit for a business account. If I had the option, I would absolutely choose a different electric service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peggy Nave from Everett, PA on July 26th, 2019

Terrible

It costs 4.50 to make a payment with a card. And in that payment you can only pay up to 600. It takes them WEEKS to do a bank draft and then you get a letter saying it was rejected and they add 12 more dollars. The cost is insane like most. In an apartment with electric heat in the coldest part of winter I paid 120 a month. In a house that runs on fuel? 150 to 180 a month. During the rest of the year it's 120. Rediculous.