Penelec Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Penelec are their plans and pricing, with an average of 2.1 stars, and their billing & account management system, with an average of 2.1 stars.

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Reviews by Star

Recent Good Review from Penn Line Trimming

Penn Line

These guys were so respectful and went above and beyond to communicate what they were trimming and why. Raynaldo put us at ease when trimming our old tree in the front yard

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Penn Line Trimming from North East, PA on July 31st, 2024

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Penn Line

These guys were so respectful and went above and beyond to communicate what they were trimming and why. Raynaldo put us at ease when trimming our old tree in the front yard

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Penn Line Trimming from North East, PA on July 31st, 2024

Service performed

A Penelec line crew recently replaced a street light in our yard. The crew was incredibly helpful, courteous and friendly. Their work was flawless. As they had to enter the north end of our property they made a couple of small ruts. They informed us they would have those repaired. The next morning Afton Landscaping showed up and treated our lawn as if they were addressing a golf course. Very impressive. This is the third time since moving here that Penelecs response has been wonderful.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kirk from North East, PA on June 15th, 2024

Repairs

I called for a repair twice with in two weeks first time repaired with in a hour second time with in two days that is service I appreciate Thank you

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Quick Repair from Franklin, PA on November 4th, 2022

Most Recent 1 Star Reviews

16 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Garbage

Was given 6 times power would be restored still nothing! This 3 inches of snow and you fucking idiots cant deal with it!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Customer from Hallstead, PA on November 22nd, 2024

Painful hold time

I had to hold for 45 minutes. torture. When I elect to have Penelec call me back, they never call back.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bill from Erie, PA on November 21st, 2024

Gotta Do Better

Have live in Great Bend 4 yrs now we loose power whenever the wind blows over 5 mph. It July 22 2024 and weve lost power over 5 times already this year. Penelec/ First Energy has no problem raising rates for their substandard service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Pissed Off Customer from Hallstead, PA on July 22nd, 2024

Indifferent, lackadaisical, incompetent.

Youd have a better experience with a crank flashlight and some matches. This company is absolutely worthless and seems to go out of the way to ensure you wont get proper customer service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Euthanize Penelec from Susquehanna, PA on June 25th, 2024

Power outages

My power is out couple times a month on average maybe more, can't understand how this is possible you swear I live in Rome Alaska, then when you call in to them you get to talk to an animated person but they never miss on sending that bill every month! How bout everytime the power goes take some money off my bill to start! If your gonna tell me it's trees falling in your lines then cut them away from your power lines or pay someone to do it with the money you charge your customers! Come on get your act together people

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Paul from Dallas, PA on June 24th, 2024

Worst Company

Every year we are left without power for multiple days in a row multiple times during the year, not to mention during snowstorms..left in the freezing cold
For days.This is absolutely ridiculous. If we didnt buy a generator wed have tons of spoiled food as well. This company is the absolute worst.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kristine from Dalton, PA on January 10th, 2024

Worse automated system ever.

Worse automated system ever. Trying to start service fo 1 month now. Noone ever answer when holding. and when using call back the command overrides your response ansd you get disconnected.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worse Automated System Ever from Douglassville, PA on May 22nd, 2023

Stupid

Need wait 6 hours to speak with some one and after they dont call back need wait again 5 hours worse service,terrible,

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Yurii Semeniaka from Erie, PA on August 29th, 2022

Worst Customer Service

I was trying to set up an account for my new apartment in the Erie area. I spent hours trying to get through to speak to an ACTUAL person. The system is horrible and has really turned be away from ever using this company again.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Salli from Edinboro, PA on August 18th, 2022

Less than Zero Rating

Moving from NY to PA. Excruciating process! Wanted copy of lease- had to send it twice. Repeatedly ask the same questions over and over again and in the end the still tried to set the service start day for the wrong day. Hope your CSRs are not paid muchspoke to 3 pretty unless individuals.
Also learn to do math. Opted for a call back to avoid what was communicated as a 6-9 minute wait. Received a call back in 4 minutes and was then on hold for over 6. Yikes! Hope you are better at providing electricity servicesunfortunately I dont have a choice to use you. Reddy Kilowatt would be disgusted with you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sad To Leave National Grid from Bradford, PA on January 26th, 2022

Penelec automated voice system sucks

Penelec has the most annoying, crappy voice system I have EVER dealt with. That alone, is almost enough to make me want to switch providers.
Their service sucks, too.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed from Flinton, PA on December 27th, 2021

Better power in the dark ages oh we are in the dark ages

Penelec for 20 yrs has left me without power 5 -10 days every single year because they refuse to maintain my line. I lose food from outages and last year they left me and four kids and pets with no power for 5 days in a snowstorm. If i could give 0 stars i would and i wish them no power at their cozy little homes for literal combined weeks every year the way i have to. But oh if i was late with a payment they would hop to it wouldn't they? We Need to get them shut down and a real power company to make updates.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sick Of It In Western Pa from Leeper, PA on July 7th, 2021

SUCKS!!!!

They leave you without power for Days!!
But god forbid if youre late on a payment..

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Worthless.. .. from Conneautville, PA on November 16th, 2020

If I could pick a different company I would

The customer service process and response is very poor. I have had to make several calls regarding the same issue, been given this information, and I am unfairly being charged a security posit for a business account. If I had the option, I would absolutely choose a different electric service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Peggy Nave from Everett, PA on July 26th, 2019

Terrible

It costs 4.50 to make a payment with a card. And in that payment you can only pay up to 600. It takes them WEEKS to do a bank draft and then you get a letter saying it was rejected and they add 12 more dollars. The cost is insane like most. In an apartment with electric heat in the coldest part of winter I paid 120 a month. In a house that runs on fuel? 150 to 180 a month. During the rest of the year it's 120. Rediculous.