SmartEnergy Customer Reviews (November 03, 2026 Update)

Updated: November 03, 2026

The best review categories for SmartEnergy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

27th

Plans & Pricing

24th

Order Experience

22nd

Customer Service

21st

Billing & Acct Mgmt

23rd

Likely to Recommend

18th

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Reviews by Star

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Worst customer service of my life

Horrible service. I called because I saw several reviews and was interested, but they have a super bad service. I talked to a rep, his name was Junior and his extension was 1875. I just wanted to know more about how everything worked and he spoke to me in a very rough tone, he made me feel stupid, then he hung me up.When I asked to speak with him again he continued to give me a terrible deal. I was excited and thought I could refer my family and friends but considering that their employees work like this, I lost all wishes. They shouldn't have that kind of employees, I DON'T RECOMMEND IT!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ramon from York, PA on January 24th, 2025

Scam

Sent me "met Ed refund check" you get the so called refund if you buy their service at almost .05 cents increase on your bill. Don't fall for this BS

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Angry Bird from Bushkill, PA on December 13th, 2024

Unprofessional Scammers! Need to be shut down

This company needs to be closed ASAP. They continuously try to reel people in with a promise of 200 gift cards after 6 months of being a customer but when you sign up not only does your bill increase a significant amount but you don't even receive the gift card! You can say oh you have to read the fine print all you want but it still doesn't make up for the fact that they don't send you what is promised and the customer service department (actually the entire company) is extremely rude and unprofessional. When I called to inquire about the gift card the representative was rude so I hung up and stated I would call them back at a later date. The representative took it upon himself to call me back and leave a voicemail on my phone stating to not call them back and I do this over and over again and that I am wasting their time. Whats wasting time is this company continuously trying to scam me. When I called back to get the name of the rep who left me the message I encountered yet another rude representative named Miguel who refused to give me his name and stated "well you should know who you spoke with I'm not giving you any information". Then thought I was going to just hang up after he stated his manager was not available for 4-5 minutes because he was on a call. I waited 10 mins only for the supervisor Frank to come on try to cut me off as Im explaining the situation and eventually transferring me to the customer service department to make an "official complaint". even that representative tried to get me off the phone. This entire company is a joke and I felt I was being pranked the entire time. I reported them to the BBB and I suggest everyone do the same. There is no reason a company has nothing but complaints and can still operate. Their entire review section is filled with 1's and even that is generous, If i could rate them -10 I would. And the one review that is 5/5, you are either straight up lying or you are the company trying to write your own review "SmartConsumer". Just a joke.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Alyssa M from Philadelphia, PA on October 18th, 2024

Horrible SCAM

I live in an all electric model home, never had a bill for more than $250.00 in 27 years.. Two months with Smart Energy, last month $31536, this month $474.92.. Can I give NO STARS ??