Great Company & Service

“ Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Well, it's better than batteries . . .

“ In 2008, the only surprise was additional "fees" for access, taxes, and "payment processing" [up to $3 if you pay online or at a local merchant in order to avoid the "late charge" problem when paying by check--the check clears the bank before due date, but they don't post it to the account on time].
Since then, problems with 1)renewing contract [which enabled the company to charge a higher rate] 2) accessing account when they changed web page providers [the new page wouldn't let me log on and locked me out] 3)reaching anyone live on customer support [on one occasion, a recording announced the toll-free phone number was temporarily disconnected] 4)receiving a disconnect notice when bill was paid on time, but not processed by their company in a timely manner.
Today, once "fees" are added to actual usage charges, the savings over Reliant Energy is not worth the aggravation.
The CEO @ Stream needs to spend less time posting to Facebook and more time running his company. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Tried to charge early termination fee...

“ I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stream still tried to charge us the fee! I wonder how many have actually paid this fee and shouldn't have???!!!

By the way...they did remove the fee but only after I spent much time with them on the phone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Worst customer service experience

“ Stream is great when you are signing up. The
sales reps are very nice and easy to work with.
That is where it ends. Once you are a customer
your customer service needs are shipped off to
a call center that provides customer service
for 10 other companies. They don't know what
is going on and tell you to call the service
provider directly who tells you to call stream.
I moved from one apartment building to another
in the same complex and my "fixed" rate some
how doubled because I didn't have a "history"
of use. It took me 2 months of constantly
calling them and having my issue "escalated"
before it was resolved. My contract just
expired and I am moving providers. In addition
to that nightmare their website is very poorly
built and difficult to use. I only gave them a
half a bulb because I couldn't give them a
zero. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stream is a joke!

“ We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disaster-- from long hold times on the phone to reps. who apparently were taking ESL classes at the local community college. Apparently, they can offer great rates because they hire less qualified individuals and pay them less. It really showed from the time we signed up until the time we cancelled (which was another nightmare story). Please BEWARE of Stream Energy. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great Rates - Great Service

“ My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Customer Service Sucks

“ Stream Energy has very long phone wait time if you are an existing customer.

Customer Service Reps are VERY bad, can not answer ANY question without reading from a card.

I transferred from TXU.
Stream Energy rrices are HIGH and in the end I went back to TXU.

I would not recommend Stream to my enemies.

 ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Lack of help

“ I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the phone for four hours and having to reconnect four times our Quartermaster was able to get the instructions for the pledge department. After following the instructions and faxing all required documents he put the check in the envelope and mailed it to Stream. When the veteran's wife called Stream to find out when the power would be reconnected, she was told it takes 4-5 days to process a fax. This seems like a long time as transmittal is instantaneous. And she was told that the QM would have to speak to the pledge department, so she called me. I called the QM and he said when he called that number he was put into an automated system where there is no opportunity to speak with a person. This family will be without power unfairly from today, 10/29/2010, until it is turned on.

Again, instructions were followed, pledge made. ? ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Rather unhappy

“ I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to understand. I've asked on a couple of occasions "I'm sorry, I'm having a difficult time understanding you through your accent. May I please speak with another representative?" and I ALWAYS get hung up on.

When I went to pay my very first bill from them, I asked if there was somewhere I could take my payment so it wouldn't get lost or stolen in the mail, and was told "Can't you just look it up online? I don't feel like giving that info out at the moment." REALLY??? THAT'S YOUR JOB!

Not the best way to keep a client - unfortunately, our land lord set us up with them, so we are going to stick with them through the duration of our lease. If we resign the lease when it runs out, I'm going to request an energy company change.

This company needs an attitude over haul. Big time. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Bad experience still going on

“ I signed up for a 6 month contract with Stream Energy. About 5 1/2 months later I received the warning email advising me that my contract would be expiring soon and that I would automatically be on a month to month variable rate plan until I signed up again. Because of some minor problems I had experienced with customer service, I decided to switch to another provider after 8 months. I then received a notice that they hd me listed as signed up for a 9 month contract, not 6 and so I would have to pay a $250.00 early disconnect fee. I had signed up with my daughter at the same time and hers was 6 months as well. I tried to re-activate the Stream account to wait out the last month of their "9 month" contract but couldn't do it on the phone or online. I still refuse to pay the disconnect fee as it is not fair. They have harrassed me with bill collectors ever since. But I won't pay it. Their changes to the original contract and refusal to reinstate the contract for the month was unethical. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

not happy customer

“ Lousy customer service and too long of wait for them to come on phone. And when they finally come on they make mistakes on your account. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Customer Service

“ I am not happy at all with the customer service of the organization for the following reasons:

1. It takes too long time to get and agent to talk to on the phone.

2. I helped to secure a new customer new to the country. When he started work and I called stream energy to change my name from the account to the new customer's name, it became a big problem to effect. Surprisingly, I was called by by a collection agency to pay for a bill I didn't incur because the new client failed to pay for a month or so. I have never been contacted by Stream Energy and I have never seen the said outstanding bill. Now, the collection agency is threatening me that it will be reported in my credit report for not paying on a bill I am not even aware of until today. To make mattters worse, your agent on the phone cut me off when I was explaining to him. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Customer service as bad as it gets

“ Electricity is electricity. Under Texas deregulation you are basically deciding what you want to pay & who is going to bill you. My experience with Stream started with difficulty getting them to switch my service. Then came random billing dates, a failure to apply my payment which they did receive on time, an associated late charge with difficult removal of same, a double billing, & 3 lost faxes of my auto bank draft application. When they finally got an online ability to accept auto draft information they failed to send the draft to my bank & charged another late fee. These billing problems pale compared to their phone or email customer service. Email may or may not get a reply. My conservative estimate is that over the last year I have spent 5 hours of my life either on hold or attempting to communicate with several different people at each call who could barely speak english. Several times my call would simply get dropped and I would have to start the lengthy process over. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

I used to sell for them. Just switched.

“ I used to be an "independent representative" for this company. As such, I've dealt with my own headaches with them as well as customers - friends, relatives, etc. Problems I've personally seen occur include incorrect bills, service cut off without adequate notice, very short time from bill sent to bill considered late, hard to reach anyone on the phone... All in all, made me ashamed that I talked anyone into using this company. I certainly won't do it again, and switched my provider today, when my contract ran out. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Appalling lack of customer service

“ The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree to refund the $4.76 they charged me for the day I didn't have service but never did. On the phone with the associate, I asked to speak with a manager since she couldn't handle the waiving of $4.76, and I was told that she was the escalations department and there was nobody else to speak to. I was calm and polite, so I was quite taken aback when she became aggressive with me. I've never experience that with a customer service professional before. Would recommend NEVER using this company if you anticipate ever having to call customer service for anything. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Not very Happy

“ I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would have to mail me my information and for me to sign and return. Well the first thing that went through my mind was thats going to take a while and I have to wait to start saving money. I am a single mom and its hard enough trying to make it. I live in a ONE Bedroom, when I received my Bill....Oh My Gosh!!!! It was almost $300!!!! I called and spoke with Stream than I was given the option that a Rep could call me over the phone to lock in a rate. I was so upset because this option WAS NOT discussed with me the first time. Or I would have had that done the first month. Anyway,nothing they could do about it now, they got me!! Not sure if I'm going to stay with Stream I felt lied to.
Very disappointed customer! :( ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Decent

“ Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due date. Not easy to reach or deal with over the phone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Rates and Online OK, small call center

“ I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum.
The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history.
The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!)
They need to beef up the call center, but the online experience is good. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Mind Numbing Waste of Time, Bad Service

“ Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of BS about how both 6 month periods were being served consecutively like time served in jail, which was appropriate. Since then, I've signed up for the 10.3 cent rate, down from the 11.4 cent rate, and 13.4 cent rate, 5 times. Finally, it kicked in after several more high summer bills (intentional, I am sure). I am currently on hold now for 42 minutes and keep getting teenagers who can't even read the statement. I ask for a supervisor, and get another teenager The new rate hasn't kicked in, and it is 10.30.09. Should have started 5/4/09. Then 6/4, 7/4, 8/4. I've got a page of confirmation numbers. My next email will be to the Texas Puke (PUC). I think my arm is going numb from holding the phone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Billing and Account Management

“ Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection company to accept payments for their product via phone unless you pay an extra $2.95 per month fee. I try to pay my bill via telephone because if I use the post office and mail my payment in and the post office does not deliver the check to them by the due date, they will charge you a late fee and rip you off that way. I am just a poor retired senior citizen on a limited income and can not afford to do business that insists on ripping us off at every turn if they can. The government does a good enough job on that, I do not need a rich rip off company doing it also. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stream not a good choice

“ Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

stream is a rip off

“ I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek from stream to renew my contract, finaly their rate went down and i renewed for 6 months. on my 13th bill which should have been the first of my cheaper bills i was billed at the higher rate, the reason? they made a point to read the meter 2 days earlier than normal before my old contract expired so they could charge me augusts rates at 15.5 instead of the new rate at 11.3 difference about $85. i have called them 3 times the first time they said "tough pay it" 2nd time we will review it 3 time "we reviewed but took no action" imagine how much money they made it they did this to a few thousand people each month, that don't know better, to complain to the bbb and the puc. i wonder if i had been going from a low rate to a higher rate, if they would have done the same thing? i doubt it. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

SORRY CUSTOMER SERVICE

“ I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they would rather lose business than help you on the phone!!! I will now be switching electric companys to one that is more helpful. I will never recommend this company!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stream can't get it right

“ My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring service. I spent hours on the phone with them dealing with something as basic as transferring service from the previous owner to me. This took several weeks and multiple calls. When all was said and done they billed me for charges related to their mistakes. They also billed me the wrong kwh rate. This resulted in another 4 phone calls to correct and to validate. I have not seen my next bill so I am not convinced the problem has been resolved. I think I have probably talked to just about everyone at their service desk. If I have to make another phone call to them it will be to drop their service. If you have a choice in electric providers look elsewhere!!!!!
 ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Bad Customer Service

“ just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept]
so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS
gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3  ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Thiefs!

“ Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with managers who listened to phone call and said I was right, but still would not honor what the sales representative told me! If they want to do business this way, I will NEVER recommend or use their service again!

Thiefs! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Terrible Customer Service

“ -Decently competitive rates
-Good on boarding customer service
-Terrible existing customer service
-Horrible website
-Limited and expensive pay options
-Difficult to get them to fix mistakes

I was a member with this company for two years
without much issue. Then I locked in a flat
rate just before I moved apartment buildings
(not complexes, just one building over). I had
locked in at a low rate given my usage history.
When I moved they reset my rate much higher
because they were basing it on the previous
renter's usage. I explained I had just moved
buildings, had the same floor plan, and would
be using the same electricity. Pointed out the
date I locked in the rate and how they jacked
it up a week later. Long story short it took
me 2 weeks dealing with them to get it fixed.
When you sign up they very friendly customer
service in the US. Once you are a customer
they ship off your service needs south of the
border somewhere and the language barrier
creates a nightmare. STAY AWAY ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Horrible Customer Service

“ I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termination fee waived. A week after I faxed them the new lease, I received a bill including the early termination fee. After getting hung up on multiple times while on hold, I finally spoke to someone who said that they never received it and to check back in a week. I'm not sure why it should take two weeks for a fax to go through...ANYWAY! After finally speaking to someone who spoke English, I got the info that the fax number on the website is wrong and I need to resend.

Also, it took six different people over the course of a week to tell me that they do not service where I currently live. They kept having me call different companies to get to ESI ID yet nobody could tell me that they do not service that area.

To sum it up, they ridiculously lack customer service and I would not recommend them to anyone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

How the hell do you just switch someone's provider !?

“ !!!WARNING!!!
First post from my mother -
BEWARE EVERYONE! My Mom (88 years old) just received a letter from Penelec yesterday about her switch to Stream.... SHE DID NOT SWITCH TO STREAM!!! She did not call them, did not sign anything, nothing!!! I just got off the phone with Stream and they said that Jawan (??sp??) signed her up on Stream last Thursday through the internet!?!?!? The woman on the phone with me today at Stream informed me that people are always just signing people up online! She said all they need is your name and address, a social security number is required BUT..... the number isn't verified. These people are signing people up and just typing in any number and Stream doesn't know the information is false until they receive a complaint!!!!! She said it's happening in PA, NJ and other states... It is straightened out right now and she is back with Penelec but this is ridiculous!!!
Second post from my MOTHER -
Stream Electric, whoever you are, I will be calling the PUC in the morning!!!! Apparently I was wrong when I thought the problem with my Moms electric was solved this morning.... Stream called her tonight to verify that she is THEIR customer!!!! I am so ANGRY She of course told them HELL NO! Please, if anyone out there has signed up for any utility service and NOT shown any form of ID, let me know. I have always had to show ID to prove that I am who I am when turning on utilities.... Stream did try to verify her last 4 numbers on her social security card and they could NOT do it because this "Jawan" person gave them false numbers! "Jawan", you do not want me to find you, utility fraud is serious business, especially when you combine it with internet fraud! STREAM, you should be held just as responsible and I will see what I can do to make it happen! Wonder if I can get something in there about elder abuse too.... Signing off as the pissed off daughter of an 88 year old victim!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Hidden Fee

“ They charge you $2.95 if you pay online with a credit card or debit card. The same is true if you pay by phone. They want your direct banking account numbers. I only found out about this after signing up...which of course has a $250 cancellation fee. Stay away! They are very shady! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Crap Company

“ I just got of the phone with customer service and i was lie too. So i decided to read some review and the first on i see is someone defending the company and saying everyone else is ignorant and dont understand why the have such an extensive long wait for customer service and how big the company was and we should be more understanding. I read alot more reviews and i see that these people how fun legitimate reason to be upset they are paying money to get shitty service and being lie too. My advice is to avoid any future problem by avoiding this company all together to a company that is more customer friendly and have the resources to address the customers needs in a timely manner. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Incompetent and Impersonal

“ I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my account. I was told a refund would take 120 days to process. Horrifying. Then my lights were turned off because their website did not process my payment prior to midnight the day before it was due. The reps are poorly trained. They don't give correct information. No help from the managers or sups when that incorrect information causes your electricity to be turned off. "There's nothing I can do" is all I got. I might as well have been talking to children. Nobody has the power to fix their mistake. You will have to resort to filing a complaint with the PUC and the BBB to get anything resolved. You get what you pay for. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Worst experience I've ever had with an electric company

“ I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartments original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customers responsibility. Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECIEVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't!! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the sh$*!* service you get in return. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

used to be good,, horrible now

“ I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I feel dirty when I get off the phone with them. like they're going to do what they want and there's nothing u can do about it. I am going to leave this company. I have never had an issue paying my bill. Sometimes their system would be glich-y when they were new, I was patient. Now if their system goofs and they call me and ask me to submit payment again, a non refundable non payment fee is added to the next bill and no one wants to look into it.!!! they are saying I have a better rate than last year so even with the extra fee my bill is still reasonable so I have no reason to complain????!!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Billing

“ I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great Service

“ Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.
Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Piss poor customer service

“ Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and automated payment, but no fee if you store your bank account information. This is a big deal to me. I am leaving. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Convenience Fee Added WITHOUT WARNING

“ I have been with Stream Energy for roughly two years. Yesterday, (02/03/15), I logged into my online account to make a payment and was directed to re-create my password for better security purposes. This included adding an uppercase, lowercase, number, and special character such as !, @, #, etc. This highly annoyed me, as I do not appreciate being told how to create MY password.

Upon entering my account, I went to pay my bill as I always do and realized that with their whole website change- they, without notifying me, added a convenience fee of $2.95 whether I pay by bank, or debit/credit card.

I have been paying my bill online with no convenience fee and all of a sudden, without warning, they implement it. Absolutely unacceptable and for this reason I will be finding another provider.

I called their customer service and was told the only way to dodge the fee is by enrolling in their automatic bank draft option. Well that's great, except for the fact that it takes 1-2 billing cycles to actually take effect.

Maybe they should have considered their customers by sending a respectful email- allowing enough time to enroll in the bank draft to avoid the future convenience fees. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

HUSTLERS

“ I have been with stream energy for about 8 years and I have had some fluctuation in my bills but over the last two years they have gone nuts. I live in a 3200 sq ft house and my bills average about $400 a month but in the last two years oddly my bill has almost tripled to $1,100.00 in December and January. After the same thing happened last year when the bill went up to $688.00 in November this my family took action. We lowered our thermostats to 65 and turned them off during the day. I work at home so I would close myself and the dog off in my office and use a small space heater so not to heat the rest of the house. When I looked at my bill in January it was $1,168.00 and when I spoke with stream their response was " the smart meter are 100% accurate". When I challenged them they hung up the phone twice. This is a hustle and the worst energy company I have ever had to deal with. I have over 600 Facebook friends and I am starting a boycott against stream and the smart meters. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Confusing and unfair

“ I am 70 years old; on a fixed income and was confused when I signed up for Stream Energy electric service. I was informed (signed up by phone) that I would be paying 10.4 cents per KWH. My former billing with another company was 12 cents per KWH and my bills were less than they are now. In the phone conversation I believe I was told that if I used more than 1000 KWH's in a month, that I would be billed an additional $9.95 because I exceeded 1000 KWHs. I assured the representative on the phone that I would never have that problem because I live in an RV trailer and never use that much electricity. When I recieved my bill; I saw the additional $9.95 added to my bill with less than 1000 kwh's used; and the bill was also confusing because I the bill did not reflect a charge of 10.4 cents per Kwh anywhere on the bill. I called the number on the bill and was told that I agreed to a 24 month service contract and I would have to abide by the agreement. This is wrong and takes advantage of older people on fixed incomes. It is sad that a company has to treat poor people on fixed incomes this way to make a living. If I could get off this agreement I would; but, I don't have the energy or expertise to fight. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

cost/ service

“ I am supposed to be charged at lowr rate on a contract,however they do not have any record of it, I am being charged on a mothly basis. I tried to call on the phone liked never to find thier number. I was cut off twice. When I finally got to talk to a live person( frist recording is bad) I could not understand her. It was a very baad conection or what ever.I could not expain what the the problem was.I was not even listed as a customer. BUt they did send a bill!!.I am really dispointed with Stream Energy..I called last year about this probl;em and I asured that I would be on a rate .05+ less rate than I am paying now.
When I frist started with Stream I did reccomend it.I thought it was great. But now, it a different story.





when I finally got to talk to a love person(that recording was bad) ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

dont switch to stream energy . its not worth it

“ I was convinced by a friend to switch , " it will help me out and you will save Money !"
So I switched .... First bill came at $ 35 . i paid it 5 days early and it took them untill after the due date to prcess it ! then they had the you know whats to charge me 2.95 to pay it over the phone. i made a 1 year contract mistake . I hope you dont make the same ! P.S. In 25 years Ive never been late with TXU now the first payment is late with these idiots ...and they would'nt even note the account for me , please dont switch to them ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Worst Service Ever!!!

“ My husband and I have had their service for a few years with no problems until our last move. I had called a week ahead and scheduled our connection date at our new house and was given a confirmation number. Apparently, they can just come up with a random number because as soon as our landlord disconnected his electricity, what do you know, we were in the dark. Had it been just me and my husband we probably wouldn't be as irate as we were but having 2 children in the house, one only 3 months old, we were super pissed!

They apparently do not have the technology to send out an emergency order to Oncor either. So after 2 hours of yelling at them demanding my power be connected I got an "I'm sorry for the inconvenience but there is nothing we can do." The best part is after being told we will have $50 credited to us on our first invoice and then calling back once already to have the credit applied, I got a disconnect for non-payment notice.

The cherry on top was when I called back today to have the credit applied (again because it wasn't applied the first time I called in about it) I was told by a complete moron that I would have only been credited the $50 had I been originally been charged a priority connection fee. Which the credit was given for the inconvenience of not having service and nothing to do with a priority connection fee. Well it took at least 5 minutes of me demanding to speak to a supervisor before she actually transferred my call, which the entire time she claimed that it was impossible to transfer my call. I'm pretty sure she wasn't the only person in the call center that day!

Once I was on the phone with the supervisor, who apparently can read the notes on my account correctly, he applied the credit and was as nice as can be. He told me that anytime a supervisor has to take a call like mine that they review it with the first rep that answered the phone and assess how they could have handled the situation better. I don't know if literacy is required for their reps but maybe they should brush up on their reading skills. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

No problems in two years of service

“ I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stream Energy Did Me Right! High Bills? Check your a/c unit or appliances for defects...

“ My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch!

Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish.

To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did.

I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.

The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!

Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

THIEVES AND ROBBERS!!!!!!!

“ They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, and then had to wait TWO FULL DAYS for it to be turned on again!!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Fraud...plain and simple

“ After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged disconnect and reconnect charges even though I paid on the required day. I either pay over the phone or over the internet and at no time was I told of a specific time to pay by. When I questioned why I was being charged I was told that I had to pay before 3 pm. No where on the bill or in conversation did they ever say this. I then discovered that this has happened 5 times in the last year. When I asked for a refund based on proof of when I paid, it was denied. I have reported them to the PUC and am switching. Check your bills and check up on them because they will cheat you! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Lies and Worse Communication Skills

“ I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Beware of shameful billing practices from this company.

“ BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment record. At the end of November 2012, I moved out of their service area and called Stream to notify them of my move and gave them my new address and asked them to cancel my service immediately. Their response was, because of the upcoming weekend, they couldnt cancel until December 3rd, 2012. I agreed and confirmed with them again before ending the phone call, my new address for final billing and my phone numbers. This cancellation request was on or about November 29, 2012 (I confirmed the electric power was turned off on Dec. 3rd as requested).

Note that my official US Post Office forwarding address was documented on Nov. 26th.

This is where the disturbing part begins. I never received a final bill from Stream, and the next notice I received from Stream at my new address was a Final Attempt Before Collection Agency notice on yellow paper dated December 27, 2012, with a payment due date of Jan 3rd stating that to avoid having my account placed with a debt collection agency, payment must be received on or before Jan. 3. My account with Stream was not, and has never been, delinquent. I received no billing statement showing the service period or the kilowatt hours used for this period. Because of the short notice and ensuing holidays, I sent Stream an online payment on December 28 for the full amount due (PLUS an added Stream EZ-pay Convenience Fee of $2.95! (I had no contract with them so there was no cancellation fee).

I then logged into my Stream account on Dec. 28th, and informed Customer Service of my issue with them and how I felt about Streams unfair practices. In their email response on January 02 Stream comments that my account being closed does not mean that the account can be left with an unpaid balance. How ridiculous! Look at the timeline! The only delinquent party here is Stream Energy for not sending me a final bill in a timely manner. My intentions are to publicize Stream Energys unfair and sloppy billing practices, especially if you are closing out with them. BEWARE! This has been filed with the Better Business Bureau and were currently waiting for a response from Stream (hopefully from someone who speaks, reads and writes English!). ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Nice of them to take my money and not provide service!!!

“ I pay all my bills at the same time. I had thought I paid the electric bill. I didn't get a second notice or anything but I got my power turned off. I have a smart meter so it's done quickly. I electronically sent payment. I was on the phone with them to keep asking when they could give the okay to the energy provider to turn service back on. Kept saying it would take a couple hours. Next day, I still did not have power. I got a proof of payment from my bank to see when they received the funds. They received my money the same day it was disconnected. I called customer service and then they said it would take 5 to 7 days to proccess the payment. I couldn't understand since it was in their hands electronically. Since they had my payment, why could they not turn my power on in this modern age of information technology?

Well they said they understood 5 to 7 days is a long time to go without power and said next time pay by phone instead of electronically. I said there will not be a next time and I jumped ship. I called TXU and got power less than two hours. Month later and just now they are hitting me up with an early cancellation charge of 250. I talked to a manager and he said I broke the contract for not paying for consumed service. I told him I was paid up in full and had proof and they broke the contract by not providing service. I'm going to see if I can fight them on the charge once I get the contract reviewed by the lawer. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Single mother forced to break contract due to poor customer service. Stream unwilling to reverse early termination fee.

“ I had been a Stream customer for over 5 years. My electricity was disconnected because I had accidentally paid the amount of the previous months bill which left a balance of $45.00. After paying the balance I was put on hold for 2 hours and kept getting disconnected and had to call back over and over. I could not go to work and leave my sons (ages 15, 13, and 10) home without electricity in the middle of August in Texas... I also could not risk losing my job due to being held on the phone for hours. I had no other choice but to call another company. I notified Stream of the reason I had to break my contract and they said they were sorry but they refuse to reverse the early termination fee. I would not recommend Stream to anyone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Stay away from stream Energy

“ Service was great before we moved to Galveston. 3 weeks before moving to Galveston I called for service to be connected at my new house so we can get everything working before we moved into our new home. 1 week before moving I called to double check everything was good to go, and the customer service rep told me everything was ready to go, and there would be a $50 connection fee, which I agreed too. Since we were moving in from out of town we arrived at our new home on a Friday morning at 8am. There was no power, and I look at the breaker box outside to find out there wasn't even a meter installed.

I then call Stream Energy to ask what's going on, and they tell me to call Center Point Energy because Center Point was supposed to install the meter, and it is out of there control. I then call Center Point and they tell me they had sent out a technician 2 1/2 weeks ago, and he flagged the installation because the electrical permit had expired, and that they had sent out a fax and an email to Stream Energy, for Stream Energy to notify us about the situation since electrical permits only take 1-3 days to get. I then asked if I can get a copy of the fax and email and they gladly sent it to me.

I call Stream Energy back to complain and tell them about the situation, and the Customer Service rep told me that Center Point is lying about the whole thing, and they never received anything. I then explained to the Rep that I had the email and the fax number with confirmation that the fax was sent, and even gave him there fax number which matched the fax number on the invoice Center Point sent to me. He then got upset and told me there is nothing they can do, and they can not submit another workorder until Monday morning.

I then explained to the rep that we were moving from out of town and had no where to go, so to please make something happen. He then transferred to a manager which took about 30 minutes to get a hold of. I pleaded my case with the manager, and told him my living situation for the moment, he then told me they can't do anything about it because it is to late in the afternoon, and they are not opened on the weekends, and that he would have to file another work order to get the electricity turned on which would take 1-3 days beggining Monday.

We then got into a shouting discussion, and I told him I had an infant in the house, and my nearest relative was over 300 miles away (which is true). I also pleaded with him to please help me get something done, and he then told to me to light candles inside the house for light since we still had water, or to take my family to a homeless shelter until this matter gets resolved since there is nothing he can do until Monday. Being that it's sumemr time, and it the temperature was pushing the high 90's, I then got really irate with him, and told him I was going to report him and his company since I had everything in documentation, and was recording the phone call. He then told me to call Center Point and see if there is anything they can do about it.

I then call Center Point to see if there is anything they can do, and explained the situation. They told me if I can get an electrical permit from the City of Galveston that they will do what is known as a "work-around order", and have me set up Friday night latest Saturday morning since I have an infant, but that Strean Energy must submit the "work-around" order. I get to the City of Galveston before they close and explain the situation, and they make an exception to get me the permit and hand it to me right then and there.

I called Center Point back and they were to go install the meter, but all they needed was the "work-around order" from Stream Energy. I then call Stream Energy back and tell them to please send it, and the Customer Service rep tells me they can not do the order because it is to late in the day. I explained to them that Center Point would make the exception if they sent the order right now, and the rep kept giving me the run around. He then transferred to a manager, and the manager told me he would do the order for to finally stop me from calling. I kept calling Center Point to make they got it and they never received it.

Being that it was getting late in the day, the rep at Center Point apologized for the inconvenience and told me since they hadn't received the order there was nothing that could be done that night. I called Stream Energy once again to ask them if they really sent it, and the manager told me it was sent but Center Point would not get it until the morning, and then gave me a order confirmation number. I then had to get an hotel room for the night, and being that it was the weekend in Galveston the cheapest I could find was $179 a night.

I called Center Point the next day and gave them the confirmation number to the order, and they told me they still hadn't gotten it. I then called Stream Energy again, and they told me it was sent but Center Point would not receive until Monday because they don't work on weekends. I was so frustrated at this point that I just went with it, and had to pay for 2 more nights at the hotel.

Monday rolled around and I called back, and finally got my order processed. Being that it was processed Monday morning Stream Energy then told me it would be Tuesday or Wednesday before anything would get done since orderes 48-72 hours to process. I once again told them my living situation, and they once again told me there is nothing they can do about it. Once Wednesday came around I still had no power or a meter at the house. Once again I called to be givin the run around. Stream Energy told me the work order cancelled since it was a "work-around" order, and they would have to submit a regular invoice to get my services started up. I was finally in my house that next Monday, 10 days after I was scheduled to move in, and over $900 in hotel stays!!! They could not refund me any of it, even after proving to them that it was their fault I was in this predicament to begin with.

My bill came in 1 month later, and it was a whopping $632. $107 for the meter box, $200 for 5 work orders I requested and that they never completed, $100 for 2 connection fees, and the rest was kilo-watt usage. I called Stream Energy and the manager told they would refund the fees on the next bill but to pay them right now and they will get credited. I did not agree to it, and told me the manager to please take them off right now and he agreed to it. I told him I was only paying the meter charge and the kilo-watt usage, and he told that was fine.

This month I received my new bill, and the charges were not taken off. I was given a notice stating if I didn't pay my past due I was being disconnected. I then called back and they once again told me they couldn't anything for me (surprise surprise), and that the fees were going to stick. I canceled my contract with 7 months left. I would rather pay my cancellation of $300 then stay with this type of company. I advise anyone out there to never get Stream Energy. Learn from this experience. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

tired of no service from the office.

“ cannot find help on the website--
t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in two days, doesn't happen. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Indifferent employees, slow response, random disconnects, bad billing.

“ This the worst customer experience of any service, bar none, I have ever experienced. From navigating their website, to speaking with people directly. The indifference oozes from these people. Their employees have all the passion for helping people of an IRS employee.

For months I attempted to get my bill's due date moved two days later, so I can pay it on the day I get paid. It was a simple "help me give you money,' kind of thing. Not rocket science.

This a pretty common, simple request any utility provider will accommodate. But not for these people, this is like asking for China, or to move a continent. It took five months to accomplish this, meanwhile I'm getting late charges every month that I have to contend every month. Each time the excuse is "it's an automated system... it does that when you don't pay the whole bill every month." Yeah people, get my bill right and I'll pay the full amount.

One time I asked them to reverse an automatic debit because it was grossly off and I couldn't afford to pay them twice that month. They said they couldn't do that, and to call my bank. OK fine, so I did it through my bank. A month later I called them up to inquire about what was the 2nd or 3rd "accidental" disconnects (which they charged me for, mind you) and they asked me if I'd like to pay my $330 electric bill for my 1100 sq ft apartment. Apparently, when rejecting a payment through your bank, their system blacklists your payment method. Now each payment gets rejected every month. It's either this, or pay their $2.95 payment over the phone fee every month, on top of their ridiculous charges. I'm not destitute, but it's the principle.

So I cancelled the service August 30th, and knew I still had a last invoice. So I found out it was two; one for my regular bill, the other for a reconnection I got charged for they were supposed to wave. So once I learned that my last payment was rejected (Sept 18th) I send them a check. I look online to see if it was received, and it was credited to my account.

So I call to make payment arrangements, and the kid on the phone tells me they received my last payment on Oct 1st, and sent me to collections on October 15th, and kept pushing me to call the debt collector. I asked his supervisor what would happen if I walked across the hallway (their in my business complex) and made a payment, and he said it would still be in collections with a zero balance with the other company until I pay it through them.

So after 14 years of paying my bills on time, I now have a mark on my otherwise perfect credit, all because I was dumb enough to give this company my business. This company has absolutely NO desire to work with, accommodate, or even provide reasonable service to their customers.


Biggest mistake I've made in a long time. This is the worst company to do business with, hands down. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Incompetence and awful communicators

“ I've been a Stream customer for only a month and a half and already I'm ready to switch. I called to setup my account the week before we moved into our new house and, although I could hardly understand the rep I spoke with on the phone and had to have him repeat everything, everything appeared to be setup correct for our move. The day we moved in, the power was off. I had to escalate to a supervisor to get it turned back on in the next 12 hours. Secondly, they botched my name, both first and last, even though I clearly spelled it for them on the phone and udpated it on their website. English is a challenge to each of the 5+ reps I've spoken with in the past month. My first bill had a $250 penalty for early termination - AND I HAD ONLY BEEN A CUSTOMER FOR 1 MONTH! Another phone call and that was credited but what a waste of my time. Today, I received an urgent email saying they've been trying to get a hold of me because my contract expired and I need to go lock in a new rate... Really? And I had committed to a 1 year contract with fixed rate. Oh, well, if that's expired after just 1 month, so be it. If they can't keep track of my contract and can't understand me when I call them on the phone, I'm switching to another company who is just a bit more competent. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Frustrating customer service

“ I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and move to my house and are capable of doing nothing to fix it. When I ask to speak to a supervisor, they tell me that they can't do anything about it either. I do NOT recommend this company at all. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

MLM specializing in loading fees

“ This is a pyramid scheme. We did a favor for my sister-in-law and they started whacking us with all kinds of fees for websites, identity protection, etc. We just discovered what they are doing and tried to get a refund for the bogus services we never had use for. They told us to pound sand. We were supposed to save money on our electric bill. We haven't even done that and we got whacked for $54.90 per month in hidden charges. BEWARE!!!!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Prices are ridiculous

“ I signed up with a plan that are free nights, when I got my first bill it was almost $300 like WTF!!!! Is my 3rd month with them and my bills are $300 and something ridiculous. With my previous company wich now I regret switching to this scam company my bills before was less the 180. On this last month I paid my light bill 300.67 before the due date cause I didn't want to forget to pay for it and get billed for late fees few days after I see my bank account I was charged 2 times that's 600 I called them and they stated I was in auto pay like wtf when did I sign up for autopsy. I cancelled my svc with them and now I have to wait 2-5 business days to get my 300 back. DO NOT SIGN UP FOR STREAM ENERGY!!!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Watch out for $10 charges x 2 every month!

“ I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do." ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Watch out for $10 charges x 2 every month!

“ I have had Stream for over ten years and always renewed with them because I was satisfied with their rates. I started noticing my bills getting bigger and bigger this year. So I looked at all my bills and there were $10 "late payment penalty" if not paid BEFORE due date and $10 "disconnect letter service fee"!! So add $20 to your monthly bill and you aren't saving a dime. I AM DONE WITH STREAM! BAD NEWS IS THEY HAVE A $250 CONTRACT CANCELLATION EVEN IF YOU ONLY HAVE 4 MONTHS LEFT IN THE CONTRACT OF TWO YEARS. And don't expect them to do anything about it when you call. They just listen and don't offer any explanation except "there's nothing they can do." ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Terrible

“ They disconnected our electricity with out notice and were rude to us when we asked them why. Dont use them! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Scam the elderly

“ Elderly blind women who signed up. After several months the bill more than doubled. How can this company continue? ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Happy Stream Customer

“ I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Be careful! Make sure to pick a plan that fits for you not for them!

“ I signed up with stream because I trusted my leasing agent(which happens to be friends with the stream sales agent). They both told me that I would stay under 500 kWh in a 1 bedroom apartment. I signed up with 5 days left in the month. They put me in a $55 monthly plan. SO guess what? I paid $55 for my first month for only 100kwh usage. By then i already knew i would not be staying under 500 kWh! and i brought this to her attention. So she calls "stream customer service" and the stream cust service gets me a $15 credit on my first bill. Second month comes around and guess what? Im over 500 kWh by almost 200 kWh. So im paying .11 a kWh and i bring this to her attention again. She basically tells me that its still a better rate than most places anyway, but she would send me a gift card to my favorite place. Its been two months. No gift card. no credit. I've complained to her every single month and every single month I use more and more energy. Ive asked her if there is any way she can move me to a different plan. This plan does not work for me! i'm at 970+ kWh every month. Have yet to pay a $55 bill. I should have done my research. These people are trained to sell you without educating you. They just want you to shut up and pay your bill and continue being ignorant. I wish I would have taken more time to do my research because so many other companies offer better promotions. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Service

“ Been with stream for a year now never had any problems with my bill or customer servixe ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

They lost a customer

“ Due to the miscommunication this past April 2018. Stream did not inform customers about the delay/situation with the system that happened in April 2018. Instead they doubled my May bill, giving my 2 separate May invoice and not saying anything about it. I had to call customer service to find this out. The least stream could do is accommodate the customers that are receiving 2 bills for May 2018 because that situation was not the customers fault! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

WORST COMPANY EVER!

“ WORST COMPANY EVER!!!! DOESN'T EVEN DESERVE A 1!!!!! WE MOVED OVER 2 WEEKS AGO AND CANCELLED SERVICE AHEAD OF TIME. THEY NOT ONLY DIDN'T CANCEL SERVICE AND ARE CHARGING ME THE CUSTOMER SERVICE AND THE SUPERVISOR I SPOKE WITH WERE LIARS!!! SAID I NEVER CALLED BUT VERIFIED MY FORWARDING ADDRESS!! ARE YOU KIDDING ME?????!!!! I AM LIVID!!!! I WOULD SAY STAY FAR FAR AWAY FROM THIS COMPANY! THEIVES AND LIARS!! WE HAD ISSUES THE ENTIRE TIME WE HAD THEM AND THIS IS JUST THE ICING ON THE CAKE! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :