Stream Energy Customer Reviews

The best review categories for Stream Energy are their customer service, with an average of 1.5 stars, and their billing & account management system, with an average of 1.2 stars.

Reviews Overall

29th

Plans & Pricing

28th

28th

24th

25th

22nd

Quick Links

Reviews by Star

Recent Good Review from Jim

Extremely Happy with Stream

I have almost all the services that Stream has to offer, and I must say I could not have a better company to work with on my services. Every time I have a question or a problem, I get great customer service and my issues always get resolved. Would Highly recommend.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim from Carlisle, PA on February 1st, 2019

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Extremely Happy with Stream

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim from Carlisle, PA on February 1st, 2019

Stream Saves Money

I was paying .012 cents per kilowatt now with Stream Im at .0549. A locked rate that wont go up. Ive renewd my contract for the past 4 years with Stream and have never been happier. The associate I signed up with is awesome and always there to help. Highly recommend

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Josh Fayetteville from Fayetteville, PA on January 13th, 2019

Most Recent 1 Star Reviews

12 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Would give 0 stars if able to

Difficult to contact. High rates and cancellation fees.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CH from Huntingdon, PA on February 10th, 2022

STAY FAR AWAY. SCAM!!!!

I've had Stream for a few years because a friend is a Stream "rep". Low and behold when my plan expired and ZERO notification was sent, it doubled. I called on March 17th to switch plans. They didn't BOTHER TO SEND IT TO PPL UNTIL APRIL 6TH!!!! I'm now at a higher rate, they did nothing to address their "supervisor" who spoke broken English could barely explain why.

"Just wait another month and it should be back to your normal rate." MEANWHILE THEY ARE RIPPING ME OFF. I was also told they only contact the power company once a month and I missed "their window" so because of this scam company, my bill has doubled. They make zero effort. I was escalated multiple times to which nothing happened. But I'm sure they will reply on here acting like they care. If they did, I wouldn't have paid 2x the amount for 2 months waiting for them to do their job.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rick from Mechanicsburg, PA on April 13th, 2021

I never even enrolled, nor do I know who these people are!

I knew nothing about this company until this evening after receiving a bill in thee amount of $45.89... wait a minute this company is a scam, Ive called to tell them that I never enrolled or authorized them to start service and to please remove me from their list and all of the representatives Ive spoken to then claimed n said youve called Texas let me connect you to PA and all four times I was disconnected. This is so sad because I dont need any of this going into my credit I know nothing about this company but howd they get my info . They need to be stopped!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Not Happy from Philadelphia, PA on September 14th, 2020

A rip off

As expected the stream energy is a company that advantage of people that do not look at there electric bills closely. Due to the pandemic and the close of my church I noticed that my electric bill continued to increase, even though no one was in the building. I first figured someone was taping into our electrical system. However after reviewing the usage of my bill. It became apparent that I was being charged double the amount then what PECO was charging there customers.
Now stream did not give me any problems in canceling my service since we have been a customer of theirs since 2011. We were originally signed up by a member that have left the church and convince us that it was a good deal and he would watch the account for the church. I hope that this review will help others to review this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dennis Green from Philadelphia, PA on August 20th, 2020

I WAS SCAMMED!

The cost of my service doubled when my contract was up but I was not notified about this. The error cost me about $500. SMH

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— C. Civello from Palmyra, PA on July 17th, 2020

I was lied to about fees

I was busy with clients and a sales person for stream who was a customers husband encouraged me to switch electric and gas to stream to save $. I was at the time looking for renewable energy to support the environment. The sales person said I could cancel at any time with no fee. I agreed to give it a try under the stated belief of no cancelation fees. I than switched to a different energy efficient company for my electric. I got a bill for early cancellation and have contested the charge. They said my signed contract (signed under stress and told by sales person verbally no early cancellation fees) I am still using them for my gas so I did not cancel the entire contract but they are charging me $75 fee! I am out of work from covid PA shutdowns and have no income. I called and sent letter contesting charge and they will not wave this fee! I do not recommend this company because they mislead to get sales. I will stay with the gas supply so they still have my service,If they charge me this early termination fee I will cancel all service from them as soon as this 6month time I was lied to about.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Contested Fees from Havertown, PA on June 17th, 2020

$100 rebate

I signed up with Stream energy in September 2019, at the time I was told they would pay my cancellation fee to my current supplier, $100. To date I have not received my reimbursement. I have McAllen them repeatedly, sent them whatever paper work was necessary and they continue to come up with excuses. I have spoken to two managers, my phone call to them was recorded, they claim they listened to it when the customer service person told me the $100 would be reimbursed. I have now taken legal steps to get my moneybrefipunded. I am tired of the run around !

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lee Auerbach from Furlong, PA on March 19th, 2020

Over charged

My last electric bill was extremely high, so I called my utility company to inquire come to find out stream was charging me more than my current rate, than my electric company was they recommended I cancel so I did. A couple days later Ireceived a bill from stream 75.00 for early cancellation also if they didn't receive it in two days was going to double (150) .