After I cancel my service I call them twice to make sure my balance is paid off. The gentleman that answer my phone call said my balance is $0.00 Now I get a collection letter with balance of $51.00, I call them and all what I get is
" I sorry there is nothing I can do" even when was theirs fault.
Now they hurt my credit for life thanks to theirs " profesional " workers. ”
August 4th, 2020
Inconsistent with bogus charges
“ My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid. ”
July 20th, 2020
I WAS SCAMMED!
“ The cost of my service doubled when my contract was up but I was not notified about this. The error cost me about $500. SMH ”
July 17th, 2020
They cancelled my previous service without my permission
“ I enrolled online and it didnt give an option start date. I called and was told would get a reply in 2 days. Then the order was worked the same day. They cancelled my old provider who is going to charge $295 cancelation fee. I didnt ask for order to be worked same day I put in order. It didnt give me a chance to enter a due date ”
June 28th, 2020
“ At first it was ok but now it's getting ridiculous.. From 110.00 to 150.00 to 175.00 and now 222.00 and my next is 272.. I am switching ”
June 24th, 2020
Do NOT use Stream! -NEVER-
I was a loyal customer for Stream for several years. My bills kept getting bigger and bigger, when I would call and ask about it basically saying it's getting out of hand. I was switched over to "someone that could help me". I then explained the situation to them and asked if they were able to help, her reply was I can take your payment. ((Keep in mind I've been with them for years)) so I assumed they would hold their word. NOPE! After explaining the situation with them, they had the nerve to switch me over to "someone that could help" . Needless to say no one was able to help me understand why my bills were so expensive.
THEY DONT HOLD THEIR WORDS.
THEY SWITCH YOU OVER TO MULTIPLE PEOPLE.
THEIR PRICE IS OUTRAGEOUSLY HIGH.
IT'S AN AWFUL COMPANY TO WORK WITH.
I RECOMMEND ENERGY OGRE ”
June 17th, 2020
I was lied to about fees
“ I was busy with clients and a sales person for stream who was a customers husband encouraged me to switch electric and gas to stream to save $. I was at the time looking for renewable energy to support the environment. The sales person said I could cancel at any time with no fee. I agreed to give it a try under the stated belief of no cancelation fees. I than switched to a different energy efficient company for my electric. I got a bill for early cancellation and have contested the charge. They said my signed contract (signed under stress and told by sales person verbally no early cancellation fees) I am still using them for my gas so I did not cancel the entire contract but they are charging me $75 fee! I am out of work from covid PA shutdowns and have no income. I called and sent letter contesting charge and they will not wave this fee! I do not recommend this company because they mislead to get sales. I will stay with the gas supply so they still have my service,If they charge me this early termination fee I will cancel all service from them as soon as this 6month time I was lied to about. ”
June 17th, 2020
“ I spoke with customer service about a payment that was made on my account and i was giving the round around about returning the extra payment that was posted to my account, and also the money that was left over from the the bill i was informed that it would take 7-14 days to be returned by mail and it was already sent out already and it has been over a month and i haven't receive nothing yet then when i checked my account to pay my bill i noticed that it was posted to my account as if i had made a payment ”
June 13th, 2020
Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this. ”
May 23rd, 2020
lots of hidden cost
“ They sale you saying they have lower rate, but they quote you on higher usage and than they say oh we thought that was your usage. It happen to me, and i endup paying more now for 1 year. everything verbal on phone you will just received bill ”
May 14th, 2020
Stay away !
“ I had 2 accounts with stream energy in the past, first of all their unit price is just too much for a 1 bedroom apt I was paying 200+ a month every month I finally got tired and tried to switch my services, they charged me current month bill in addition 30 days for idk meter cut charges and early termination fees which was 900+ for 1 bedroom I tried calling them like millions of times for help nobody even cared and hurted my credit pretty bad, i dont think anybody deserves this kind of treatment ”
May 13th, 2020
Company does not value or care about there customers.
“ I have been with this company for almost nine years and this is the third time and the last time that they stick me with a bill over three hundred dollars. I didnt receive a bill in January but February comes and I receive a bill for two hundred and then a week later one for three hundred. I had to call to aske why and what was going on.They tell me they will give me time to pay it and it would be due in April. Its an pandemic and we have been in Shutdown. They didnt ask if I could afford or if I had lost my job. Yes I know I have to pay for electricity but it my company fails to provide the bill hows it my fault?? ”
April 26th, 2020
I've been with stream since 2009. I'm not sure if someone new came in, but the customer service department is beyond awful. I moved in December and I contacted stream to advise of my new address change and a transfer services. The Rep that I spoke to made the mistake of not listening me and he placed me on a much higher rate plan. I went from a 2000 square-foot house to a 700 square-foot villa. My bill for Jan and Feb were $170 and $152. My bill was never that high at my prior address. Take note I was living is a 3 bedroom home.
When I called to let them know this was a mistake. I spoke to a Supervisor by the nameor Mareno. He told me he could not do anything about the charges. I told him I wanted to cancel my service and he immediately told me "Okay." He could care less. I wonder how many other customers they are going to run off. I called TXU and I was given a very low rate that would not change for a year. I then received a call from a Kerri at the retention department. I explained to her all of the above. She tried to convince me to come back to stream. I told her I was not going back to be treated so poorly. She told me she would waive the $250 fee for my cancellation and she would go ahead and send the high bill to the "investigation department."
I just received a call from a Manny from the investigation department. He was very rude and told me the rate was correct. I tried to explain to him that I was not a new customer and his response was comical. He told me he could not do anything about the charges. Why is this guy working there?
I had to tell him how to treat customers.
When you call someone and leave a voicemail. Speak at an average speed and make sure to repeat your number twice. When I called him his voicemail he did not state his name. Extremely unprofessional .
I'm pretty disgusted with this company. Please take note that a contract must be signed for a set rate and they will change it at any moment,
It was a great company when they began. I was treated well and respected. I'm guessing they grew and we are only a number to them. They have become greedy and I foresee customers cancelling their services sooner than later.
Meanwhile I cannot get a hold of Kerri.
When you hear STREAM run as fast as you can. ”
March 26th, 2020
The rep took my deposit for buisness account. Then get a call saying tax id isnt sufficient. Rep took two days and still told me i needed to wait. He threatened me and said let's meet in personal he wanted to fight.
I called and handle it myself with streams buisness department. Then when I wanted to file a complaint it gets disconnected. ”
March 26th, 2020
“ I signed up with Stream energy in September 2019, at the time I was told they would pay my cancellation fee to my current supplier, $100. To date I have not received my reimbursement. I have McAllen them repeatedly, sent them whatever paper work was necessary and they continue to come up with excuses. I have spoken to two managers, my phone call to them was recorded, they claim they listened to it when the customer service person told me the $100 would be reimbursed. I have now taken legal steps to get my moneybrefipunded. I am tired of the run around ! ”
March 19th, 2020
Worst Customer Service EVER
“ I had to call in to try and pay my bill and had to give my account # 5 times before the cs rep got it right. In addition to having to repeat my address including spelling it out multiple times. Then I had to tell her the amount of my bill a couple of times. I went to give her my credit card number and after repeating it twice she asked me to repeat it again because she said she "WROTE IT DOWN WRONG". I said nevermind I will pay it online. Hoping she didn't sell my credit card number to anyone!!! Ready to cancel my account now due to total inefficiancy! ”
March 10th, 2020
“ I WAS PLACED ON HOLD FOR OVER AN HOUR , NO ONE GOT BACK WITH ME. I FINALLY HUNG UP. I CALLED TXU, GOT AN ANSWER IMMEDIATELY & GOT SERVICE SET UP TODAY. ”
February 28th, 2020
WORST COMPANY EVER!!!!!
“ Worst customer service in the world. They hang up on you. They never try to resolve your issues. All they know is MONEY!!! Never sent me any letter for any notifications, no matter plan expiration or new contract since I went to paperless invoices. They keep saying they sent, but actually not. NO EMAIL EITHER! They are super happy to charge you with the flex rate without notifing you and even after you renewed with fixed rate, they will charge you with flex rate for a period as well. If you are on auto-pay, you would be in TROUBLE! If you are not on auto-pay, they will charge you additional fee no matter how you pay them!!! Worst company in the world! Worst customer service in the world! NEVER go to them for any services, so many options, why them? ”
February 27th, 2020
“ I have been with Stream more 4 years, but finally realized they're deceiving by all means. They decided not to send bills in order to charge late fees. I called them many times but nothing is done. They even decided by end not to send energy weekly report... They're more than worst ”
February 11th, 2020
Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.
Now I have a great plan and with a fixed rate. No service issues to speak of. ”
February 11th, 2020