The best review categories for Think Energy are their customer service, with an average of 2.0 stars, and their billing & account management system, with an average of 1.7 stars.

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Doubled my bill
Doubled my bill for no reason. Horrible.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Amandarque from Warren, PA on May 13th, 2021
Hopes you miss the contract deadline
Be sure to check rates before your contract deadline ends. They do not tell you then double your rate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Double Rate At Contract Expiration from West Grove, PA on March 23rd, 2021
Awful Service
I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Holly from Waterford, PA on March 16th, 2020



Electric Plans & Rates


Recommended Plans
All Plans
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
8.79¢ / kwh
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
7.99¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
8.29¢ / kwh
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
8.00¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
7.59¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
8.80¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
9.99¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
8.29¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
8.29¢ / kwh
$0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • Best 3 Month Plan
    3 month
    Fixed Rate
    4.90¢ / kwh
    10.1% under market rate
    Compared to the current West Penn rate of 5.4500¢ / kwh
    $0.00 monthly recurring charge
    18 Month Fixed Rate
    18 month
    Fixed Rate
    9.69¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    10.46¢ / kwh
    $1.99 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    8.90¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    9.99¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    9.79¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    9.49¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    9.90¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    11.26¢ / kwh
    $1.99 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    8.57¢ / kwh
    $0.00 monthly recurring charge
    18 Month Fixed Rate
    18 month
    Fixed Rate
    7.89¢ / kwh
    $0.00 monthly recurring charge
  • NEW CUSTOMERS ONLY!
  • Best 18 Month Plan
    18 month
    Fixed Rate
    8.60¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    9.09¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    9.49¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    9.19¢ / kwh
    $0.00 monthly recurring charge
    4 Month Fixed Rate
    4 month
    Fixed Rate
    5.39¢ / kwh
    1.1% under market rate
    Compared to the current West Penn rate of 5.4500¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    11.69¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    12.55¢ / kwh
    $1.99 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    11.79¢ / kwh
    $0.00 monthly recurring charge