Reviews Overview
The best review categories for Think Energy are their customer service, rated at 2.5 out of 5, and their billing & account management system, rated at 2.0 of 5.
5 Stars
0%
 
4 Stars
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3 Stars
0%
 
2 Stars
0%
 
1 Stars
100%
 

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Hopes you miss the contract deadline
Be sure to check rates before your contract deadline ends. They do not tell you then double your rate.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Double Rate At Contract Expiration from West Grove, PA on March 23rd, 2021
Awful Service
I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Holly from Waterford, PA on March 16th, 2020



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