UGI Utilities Customer Reviews (November 03, 2026 Update)

Updated: November 03, 2026

The best review categories for UGI Utilities are their billing & account management system, with an average of 2.2 stars, and their plans and pricing, with an average of 2.0 stars.

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Recent Good Review from Bobbi. The woman who I spoke with.

Bobbi (woman i spoke with)

I was very upset and in tears and I called to try to work something out and I spoke with a woman Bobbi. I have a brain injury so Im very hard to deal with and she was so patient and kind and understanding and she just treated me wonderful and she helped me out wonderful I went from crying and wishing I could die to things are fine shes great. Dont ever let her go. Shes a very precious woman. May God bless her. May Jesus bring her joy in peace. Be all understanding God bless you, Bobbi thank you

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bobbi. The Woman Who I Spoke With. from Wellsboro, PA on November 5th, 2025

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bobbi (woman i spoke with)

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bobbi. The Woman Who I Spoke With. from Wellsboro, PA on November 5th, 2025

Ms Roslynn

I called trying to help a friend and Ms Roslynn was so helpful, patient, and kind along with being an expert at her job. She totally took care of me and my friend. She is a fantastic representative for UGI.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mark MacLellan from Allentown, PA on May 6th, 2025

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

There few who make the difference

I never take the time to submit a review, specially a lengthy one, but I must write about this experience. I called UGI to make a payment and figure out why my bill was so high in such little time, the person who answered me was very dry and dismissive. They told me what was on the account in the surface but did not take the time to give me a complete answer. The next day I realized my gas was shut off, I don't understand why the person I spoke to was not able to tell me that. Anyway, I called again and spoke to J. I'll just leave the name out because there is no need to highlight the bad, only the good. I called to tell them I had cancelled with the supplier (STAY AWAY from them) She wasn't helpful either, I wanted to know why the bill was high and what was the commodity rate, she wasn't able to provide with that. She said "it's in the billing statements". I said thanks and hung up, I was so upset I started googling other companies to get gas from, of course that wasn't an option in my area. I was just so displeased with the customer service. I had to get my service restored so I called again today, and I am so grateful ROSLYN picked up the call. I won't go into further detail but she was so understanding, she was able to answer all of my questions, went over my account in detail, fixed errors that were in the account, and just overall was a blessing which is why I'm writing this review.
People like her are the ones who make a difference in your company.
"Whatever you do, work at it with all your heart, as working for the Lord, not for humans" Col 3:23. Roslynn, thank you !

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ray from Wilkes Barre, PA on July 19th, 2024

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Technician

I had to have faulty meter replaced. Thechnician Anthony A. came to my house. He was very respectful to me and my wishes about preserving a 20 year old vine that I wanted to save, sentimental reasons. He spent 4 hours making sure I was happy and things looked "perfect" to him. He did all this in the rain. Great employee!!! 5 stars to him!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— L.D. from Lemoyne, PA on February 29th, 2024

Most Recent 1 Star Reviews

12 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Support is a joke

Rude representative, atttude from the time she answered the phone. UGI sent me an emailed and told me my bill was passed due. But I have auto pay, I payed it since it apparently didnt work. UGI then charged me twice.

To get a refund they give you the run around. They want a formal letter from my bank saying they wont reject the return. My bank doesnt even understand. Quick to take $$$ but cant return it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— UgiCanDoBetter from New Cumberland, PA on February 26th, 2026

Terrible dont recommend

So I have been living in my apartment for going on two years first year back and forth with ugi about turning our heat on and them telling us they would bring people out never did. Paid out of pocket to heat my apartment crazy amount note that and just had a long argument with them trying to say my heat was on last year and try to charge me when it was not. I had to buy two portable heaters just for my family and pets could stay warm. Apparently someone is suppose to come next week so we will see if it will be true this time or not. Highly doubt since they just keep lying. So dont waste your time with them if you have a family because to them 60 is warm enough in October and all through winter or lower.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anonymous from Northampton, PA on October 17th, 2025

The absolute worst

The costumer service is extremely rude and not helpful. They dont care to help you. If you can avoid using this company do at all cost

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nick from Kingston, PA on September 25th, 2025

Scam jokers

You guys are nothing but a joke I took off of work and lost $280 for the day for you guys not to show up to connect my gas. Youre just like the rest of the companies in this world a scam, a joke and worthless so with that being said, I want a supervisor or a manager to call me. I want my money.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kyle Sultzaberger from Middletown, PA on September 15th, 2025

Price Gouging and Missed a GAS LEAK!

Aside from our heating bill being upwards of $1000 this winter due to a 55% service fee that the website cannot seem to explain, they missed a GAS LEAK in our home. I called UGI and reported a gas leak due to the distinct smell of gas. An employee came out with a device and said, Nope, no gas. We felt relieved and assumed maybe it was a sewage gas smell so called a plumber which took weeks to show up. Plumber walked in and said, You have a gas leak. He found it that day coming from the attic. We were breathing in gas for weeks! UGI cant even provide the service of protecting us from gas leaks..what is this 55% service fee? People shouldnt need assistance programs to pay their gas/electric bill. UGI has proven to be reckless and irresponsible with the lives and finances of their customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jenna Nakon from Dallas, PA on September 6th, 2025

Awful service

So, in February (28th to be precise) ugi came on my street moved all the meters to outside. Ok cool. We weren't home so they had to come back that night. They came at 653 pm. So it is now APRIL 24. I have zero gas.i call ugi and they tell me there is an investigation because I was not home on the 28th they put a lock on my meter until they could come out and do what they needed to do. mind you they guy came back on the 28th to do the meter. I have it on my ring camera. When I asked the rep what the ugi guy did at my house on that day. They responded with I DONT KNOW. um how do you not know what your tech did at my house? They are now telling me I have to wait up to two weeks to have a call back to figure out what really happened. I have a child with autism, I need that gas to have warm water for things. Im pissed. Ugi sucks and I think they have terrible service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chrissy from Easton, PA on April 24th, 2025

Switch from gas it's cheaper

We had gas for water heating and the kitchen stove. Already changed the water heater and will replace the stove next month. It's cheaper with electricity and you'll never have to deal with UGI again. Newer homes are fully electric and they ate screwing owners of old homes to make up for the decreasing revenue.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bessie Mae from Allentown, PA on February 12th, 2025

UGI Needs Competitiom

I received a bill from UGI for a big amount for one month, I have spoken to them before that I am a veteran on a fix income, but they don't care, they need other gas companies for competition because they get away with a lot

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Victora from Wilkes Barre, PA on January 27th, 2025

The company that doesn't care

Been trying to get the gas on in new apartment. Keep calling never get set time. They are more then happy to leave a house without gas that has kids in it as young as 2 mouths. Don't work with other companies in the area to be able to have the gas turned on. You think both companies work together on this issue yet they don't.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— The Heartless Ugi from Scranton, PA on January 13th, 2025

Terrible gas company shop elsewhere

Terrible gas company shop elsewhere if possible , they will turn off your gas with zero notice

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chris Griffen from Scranton, PA on November 14th, 2024

The Worst Gas Company I've Ever Used

Unfortunately, I'm likely going to have to go to court with this company. I moved into a duplex and I noticed something wasn't right about the gas bill. I turned my meter off and noticed I still had gas. I told them about this, a tech came out, and said I was wrong without consulting me. They just came by, looked, and said "false claim". I had to call back and tell them what I did to check for this. So, they came back and lo and behold - my neighbor and I were being charged for eachother's gas. So, after correcting this issue, they credit my neighbor and billed me that credit. I told them I shouldn't have to pay for their mistake that I found for them. They feel differently.
They also like to raise gas prices in the winter sometimes. Even though we're sucking all the natural gas out of this state (PA) they still seem to find the need to prove gouge when gas-heat would be needed most. 2 years at this address and now I don't even use the gas heat, i switched to electric heating appliances and it's CHEAPER! Crazy, right!? UGI is dishonest company with incompetent management.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— I Don't Need Further Retaliation from Mansfield, PA on September 19th, 2024

New and Improved Online Account Center is Terrible

UGI's new website isn't "easier" or "better" as it's marketing claims. Since the recent changeover, I can't even log in to my account. All attempts to do so promptly take me to a page with nothing on it except "ACCESS DENIED!!" Attempts to resolve this through the so-called customer service department have been time-consuming, frustrating, and entirely ineffective. The worst thing is that there is no alternative, that is no competition, to take my business to. It seems that UGI can provide terrible service with impunity, and that government regulators have failed to protect citizens from an indifferent monopoly.