UGI Utilities Customer Reviews

The best review categories for UGI Utilities are their billing & account management system, with an average of 2.0 stars, and their plans and pricing, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Account Management
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Resistant to switching suppliers

I enrolled on 3/14/23 with an alternative Natural Gas Supplier because their price/CCF was far cheaper than UGI's price to compare. I received a letter from UGI that the request had been received on 3/22/23 (8 days later). In the letter they stated that billing at the new rate wouldn't start until 5/24/23 (2 months and 10 days after the initial request to switch). I called UGI's customer service on 3/22/23 to expedite the switch and they explained that my next reading was the following day and was too soon to calculate a final bill based on that exact reading and make the switch to the other Supplier, and that the next reading after that wasn't until 5/23/23. I asked UGI if they could schedule a reading a month sooner (making the last 2 readings 1 month apart instead of 2) and they said no. I asked if they could match the rate I am supposed to receive from the alternative supplier for the remaining billing cycles and they said no. I'm very disappointed that they will not support simple customer requests, that switching suppliers takes a very long time, and that UGI determines when customers can switch suppliers rather than the customers themselves. I believe the ability to shop suppliers customers by enabling a more competitive marketplace, but in this case UGI's customers are at least temporarily (2~3 months) at the mercy of UGI. Beware as a customer that switching from UGI will take several months and that UGI will not help you speed the process up.