Charge/Fee Reviews

“  Upon cancelling utility service with Stream Energy I received a bill marked FINAL INVOICE (yes, in caps). This billing included a notation previously invoiced amount, cancellation charges, total current charges due on a due date, and the due date, totaling $264.64. I paid the TOTAL PAYMENT DUE on the FINAL INVOICE, well in advance of the PAYMENT DUE DATE, only to receive, three weeks later, a dunning notice (on bright yellow paper yet) for an amount listed on the previous FINAL INVOICE as 'previously billed'. As that amount was itemized on the FINAL INVOICE was one not to assume it had been included in the TOTAL PAYMENT DUE? When I asked the customer service person to speak with a supervisor I was told they could not connect me, and that they do not have the ability to call back on issues like this... in other words, go away.

There is not a path to supervision or dispute mediation, only a threat of collection an the ruin of your credit rating. VOTE NO for STREAM. ”