Recent Bad Reviews

“  You took our business but have not sent out any bills. We're still paying the electric and gas companies themselves. Then you send some type of bills to your collection agency. Still determining if this company is actually a scam. ”

“  Was given 6 times power would be restored still nothing! This 3 inches of snow and you fucking idiots cant deal with it! ”

“  absolutely horrible must have 3 people working there, never can get someone on the phone, power will go out from storms known about long in advance for days without any answers yet will expect their bill paid on time. have had to replace food in my fridge numerous times, stay in hotels and family friends. HORRIBLE DO NOT RECOMMEND ”

“  I had to hold for 45 minutes. torture. When I elect to have Penelec call me back, they never call back. ”

“  Im a long time customer Im paid my bills on time by some reason you guys have two billing addresses (account) Houston and Dallas by mistake I send my payment the Houston account (addresses) after the payment two weeks I got a notice then I called to customer service I explained everything then I emailed my proof of payment they told me they gonna investigate then they didnt give me a solution then I took to my bank then they canceled that payment and refund to me after that I paid the other account (addresses) then you guys received ..know after several weeks you guys disconnected the power when I called you they said because of past due amount.its wired reason ! ”

“  I went to Sam's Warehouse and talked with Just Energy representative and everything they told me was lie!

Run from Just Energy!!! They promised $.09 per kWh but the charged me $.23 per kWh. Their billing system is always off-line! They said they would cover the contract early termination cost, I filled out the paperwork and they said I had to wait at least 30 days before I could make my claim. I submitted my paperwork and waited to hear from Just Energy, I called them 20 days after I submitted the paperwork and they said it would take at least another 30 days. So I call them at the 90 day mark and they said, oh you have to submit your paperwork and it must be processed before you hit the 90 day mark. I showed them the e-mail and correspondence and they just said...to bad, nothing we can do.

I am so. disappointed in Sam's Warehouse, I thought they would vet this lousy vendors. I recommend that everyone from Sam's and go with CostCo, they don't have these horrible vendors and they back all their products!

Run from Just Energy and Sam's!! ”

“  Terrible gas company shop elsewhere if possible , they will turn off your gas with zero notice ”