Frontier Utilities -- Profile Analysis

I only gave 3 stars on recommendations and price because I'm not sure if I read the agreement correctly and will have to contact them. My bill reflects the correct price per kwh but also has an additional customer charge of $9.95. I don't recall seeing that cost specifically but will look into it.

I'm saving and I'm happy about that. Thank you.

I checked out the prices online and Frontier was the best for the longest period.

They charge you for duplicate days. Every billing cycle .. terrible pricing. They offer you a billing credit - do not accept that plan. My plan ended and for 10 days of electricity is $270 - submitting the previous bills to upper management to get resolved.

AVOID AT ALL COSTS!!! Their rates are ridiculous in comparison to other competitors. Charged me over $150 for less than one month's time in a unit NOBODY LIVED IN AND EVERYTHING WAS UNPLUGGED! I tried being reasonable and getting on a call with them several times to negotiate meeting in the middle and they refused. I asked to hear the "recorded" sales call where the outrageous rates were supposedly confirmed prior to me buying and they wouldn't allow me to- I wonder why that would be? This company is full of scammers GO ANYWHERE ELSE!

This Frontier Electric company is a fraudulent company that manufactures fake kw of electricity the customer has used. Before I moved to a different electric company, I always checked a whole year of how much kw I used monthly so that I can purchase a plan that works for me. I live in a small place, 944sq ft condo, I put the heat at 67 and cool at 78. I am very conscious of how much energy I used. I cook once a week as I don't mind eating the same thing for a week. I do not own a tv or computer, just a phone. My 2nd bill came for 587.21, they are thieves! They are claiming that I used over 2000 kw. Made up numbers! I have proof from a whole previous year how I do not used over 1000 kw a month. My electric meter was checked on 2023 and is working fine. This company is falsifying the electricity watts usage to rob the customers. Don't used them! Checked the BBB reviews with similar cases!

Don't waste your time. First it's impossible to switch to them without calling, then going through 20 minutes of sales pitches for everything under the sun. Then they scam you with requiring a $275 deposit after supposedly running a credit check.My wife and I have 800+ credit scores and perfect payment history. After an hour on the phone, then 45 minutes texting with someone from India on their chat links, they insisted it would take up to 3 days for someone to reach out to do a manual credit check....what did they use my social for the first time I called to transfer? Total joke of a company, definitely will not be going with them...ever!

I might be getting electricity for a few pennies less... but it simply is not worth the hassles of dealing with Frontier Utilities customer service.

So unless you have unlimited time, I'd find another provider

the service is bad, can't contact customer service. can't change from paperless to paper. I am not recommend to anyone

The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good.

This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization!

Never received anything

Used frontier for over a year, last month they went from .08 to 19 cents and charged a 9.95 fee more than doubling our bill. Should have read the reviews of how this company operates.

All these companies move you to a crazy-expensive plan upon expiration of the original deal. But, unlike others I have dealt with, Frontier doesn't let you cancel for two billing cycles. So, a gotcha scam! And shame on the PUC for letting this happen.

My plan with them ended, and they hit me with a 0.19 rate. Check this out. I used 341KwH in April and my bill was $62.59, then in May I used 305kWh...that's 36kWh LESS than April, and because they jacked up my rate my bill was $100.34! I'm totally not paying that, because it's taking advantage, it's usury, it's a rip off, AND because this is an 1100 sq. ft. apartment, not a 3-bedroom townhouse, and no way should my bill be that high, EVER. Especially when rates are now in the 0.089 range. Then I called and complained and they told me to call PP&L, who then told me to call Frontier, which of course makes sense since THEY are the ones responsible for this jacked up rate. And the other thing is, no advance notification of a higher rate about to be charged? They just shoot your rate up without telling you?? What kind of crap is that???

they gave us a comparable rate for a few months, then when it was time to renew they TRIPLED the rates. we got a bill that was several hundred dollars higher than what it would be with ppl. no way should this be allowed to happen the rates should not price gouge the customer if they dont switch and hop off month to month. THIS IS A JOKE