Customer Reviews for IGS Energy

I am very pleased with James basilone as my territory manager he came and introduced himself . I really like Igs as my supplier they are the best and work hard for there customers

Unfortunately, we pay $50- $90 more a month than previously before installing the solar panels. We installed the solar panels over a year ago under the pretense that they would save us money, but they have increased our total monthly payment. We regret this purchase and would not recommend it to others. We feel good about using solar energy and the installation was free, but we pay a lot more on a monthly basis. We hope our monthly fee will become less over time. If you're looking to save money on your monthly utility bill, this will not happen.

I entered a 36-month agreement with a fixed rate with Dominion on Jan 27, 2020. The contract took effect on Jan 28. IGS bought Dominion in mid 2022.

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They switched the contract's rate on Nov 29, 2022, two months ahead of the expiration, to a rate about 342% of the 36-month rate.

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I called them three times explaining the situation and tell them PECO's December meter reading was pushed to Jan 3, 2023. They never called me back or emailed back.

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They said they do not have the original contract form Dominion and told me to provide documents to prove my point.

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On April 8, I sent them the January 2020 contract, the PECO bill in January 2020 and the PECO bill in December 2022. In that email, I asked them to show me the justification to ended the contract early and provide relevant documents.

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For almost two weeks, I did not get any responses from IGS. I then sent three follow-up emails to them telling them I intend to leave a paper trail. Today (April 25), IGS sent me back this:

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As previously advised, the billing is correct as it stands with no additional refund needed.

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No explanation at all. No proof the contract started in end of November 2019. Just that.

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Avoid this company.

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Also please advise how can we follow up such as a class lawsuit? This company overcharged me about $135 not including fees and interests. Will the PA utility commission or similar regulatory agency will intervene and stop the abuses of IGS to so many customers (check BBB website on IGS).

We bought the home and got this contract inherited for igs solar however it is such a shame we can not come out of this contract and no bound to live with this scam solar system

In the process of saying they want you to get an appointment with solar and house efficiency evaluation rep, a team of woman and man convincingly say that by looking at my bill, I am paying too much with the current supplier and they can offer a better rate, and that I am paying extra with this supplier, like a hidden charge, we agree on better rate than 11.88, which is 11cents, sign all, they leave, appt for solar gets cancelled, I find out soon enough that actually the rate is 11.99 not 11, I am switching the supplier asap based on not true representation after I talked to them back and forth on that rate, I called repreeentative to tell them they lied, they tell me but you signed everything didnt u see what u signed, I am not arguing with them, a week later I get a call from the same man who came to the house, saying that we are on the recorded line and that I did not fullfil the 9 mo or year contratc and switched so fast, I tell him the reason and I am told I have to pay 99$ cancellation fee. There u go folks thats how they nail you. On a principal basis, I am not staying with the company who lied to me while being in my house no matter how high the cancellation fee, nah this one is a no no in my books ever.

Nearly in tears how hard I work to be ripped off by these jerks. Charging me 210% more than peco electric current rate and they act like they look out for the consumer to save .. just unreal and rather sickening how people legally steal from people who ****ing struggle to save. Such a bitter world and these companys should be banned.. they knock on your door, promote huge power savings which last 6 months and then the bait and switch , switch is flipped and they raise your rate to a level thats not even comprehendible to local currant rates. No wonder the world has such aggravated people. They are middle men who simply take part in real companies and benefit from the working consumer.. my words need to go further. Better business bureau is only a part. Contacting Channel 6 news (as i personally know the lead management) and they will support and investigate this situation so others dont work their ass off each day to support a family and be ripped off like this. Its wrong

They over charge and don't answer there phone, us mail, and there email.

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The person who did the sign up work was here at 8pm in the evening I have to take time off from work. He said they had hour around the clock. When the power went out they were the ones to call

They called saying they had been my provider for 5 years,they weren't, and wanted to update my plan,the woman became extremely pushy.I have never used this company.

Terrible experience with IGS solar energy. After installation, my roof was leaking. Called IGS customer service for 3 months without going anywhere. Frustrated enough, I escalated my concerns to escalating team. Finally, they told me I need to pay $200 for removing each solar panel in order to perform roof replacement

Terrible experience with IGS solar energy. After installation, my roof was leaking. Called IGS customer service for 3 months without going anywhere. Frustrated enough, I escalated my concerns to escalating team. Finally, they told me I need to pay $200 for removing each solar panel in order to perform roof replacement

A territory manager named James Basilone stopped by my property. Told me I already had a home warranty and just wanted to see how I was enjoying it. Told him I did not recall paying for anything. He asked to look at my gas bill to see if it was energy efficient, and I figured it was no harm. I did not plan on letting him sell me anything. Little did I know he took the account number from my bill and signed me up for his most expensive plan without my consent or knowledge. I was surprised with a $39.95 charge on my next gas bill. The company was nice in terms of cancelling it and refunding me, and let me know that James was supposed to have me sign and consent which means he forged my consent. Do not let James talk to you.

I just noticed on my recent bill that the price being charged went up over 50%. This is a lot. Called and they said I switched in December, which I never approved. Said they acquired Talen energy and that they went out of business as their rates were too low. I tried to discuss a lower rate but was simply told that there will be new rates March 1st. My bill has increased about $60 per month. Seems pretty unethical to me