Shipley Energy -- Profile Analysis

Fair fixed price with no surprise charges.

Getting electricity and natural gas is easy from Shipley Energy. Their shopping cart is pretty easy to navigate, but looks a little bit dated. They do have a rewards program for both electric and natural gas 3% back each month. But the login to use rewards is a little old and clunky. Overall the prices are good and the people are helpful. Would recommend buying online, it's easier. Phone experience is good.

Ended up pay almost 15 per kilowatt. Never let us know plan ended. Payed twice as much for electric for two months. Bad customer service.

Shop around!!! Don't be fooled into thinking you're getting a great deal by locking in your winter pricing! After paying $1.99/gal propane for three years I figured it was time to do some shopping. Found another local supplier who locked my winter rate at $1.49 without the absurd $100 fee. When it comes to switching to another supplier, that's where Shipley is THE WORST! I had 172 gallons of LP that Shipley sold to me in their leased tank. I received my final credit today for $39.00. After charging me $89 to pick up their tanks and $1.25/ PER GALLON restocking fee!! Any chance of me recommending someone to this bunch of lousy business people is gone!! Two stars because I never ran out of gas.

I was advised in January by postcard that my promotional rate would expire on March 7, and I would be receiving a detailed letter "with the most up-to-date pricing in approximately 30 days." I never received a letter and when I received my March-April bill the rate almost doubled, and I was paying $82 more. I called and was told they did send a bill by a customer service rep, who had no authority to adjust the bill. It was a matter of he said she said. I asked for someone to call me who had the authority to adjust the bill. Never received that call. From other reviews, I see this is Shipley's practice to increase the rate after the promotional period without notifying the customer.

There are supposed to be two notices by mail when a contract is to expire. The first is at 60 days and the second at 30 days. Our first notice was not mailed, rather it was dropped into an account portal with no notification. The second notice was never sent. Our rate went from $0.06 per KWH to 0.1999 per KWH...our rate tripled with zero notice. Looking at the reviews here, seems like this is common practice for Shipley.