Bait and switch
I signed up electronically with AEP Energy. At the end, it gave me an "ELECRIC GENERATION CONTRACT SUMMARY" which was 6 pages that I printed. It noted my Supply price of $4.79. I assumed that all was good at that rate. Got my bill a day or so later and it was still the old price -- I knew that's prob valid because the requested change just took place. The next months' bill went up substantially from the level that I agreed to AND was still with the old supplier. I called and magically AEP has no record of my contract with them. This contract summary is all that I received. and now they want to set me up for a rate that is even higher than the company I was leaving. How can they give me a contract and then not honor it because they cannot see it on their end?
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

TracyH from Bridgeville, PA on June 9th, 2020
Easy renewal process
If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ray from Philadelphia, PA on December 5th, 2019
Power supply drains
My husband and I began to worry we had an electrical problem throughout our home. Then I recalled when the dimming started. It was when I switched to aep.
Once I switched away from them, it stopped. They can not supply enough power to my home. I wouldnt recommend them.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Debbi from Clymer, PA on November 20th, 2018
Into re-upsane time
I will NEVER put myself thru this ridiculous procedure to CONTINUE with AEP. 30 minutes on the phone, repeating the same questions again 3 times, drove me to insanity.

Directions on the letter did not comply with system. NEVER AGAIN1
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Suzanne McClure from North Versailles, PA on November 8th, 2017







Reviews Overview
The best review categories for AEP Energy are their billing & account management system, rated at 2.8 out of 5, and their plans and pricing, rated at 2.3 of 5.
5 Stars
0%
 
4 Stars
25%
 
3 Stars
0%
 
2 Stars
25%
 
1 Stars
50%
 
2.3 / 5
Overall
2.3 / 5
Price, Plans and Promotions
2.0 / 5
Order Experience
2.3 / 5
Customer Service
2.8 / 5
Billing and Account Management
2.0 / 5
Likely to Recommend
About AEP Energy

AEP Energy is the retail electricity and natural gas arm of American Electric Power. AEP ranks among the nation's largest generators of electricity and is the nation's largest electricity transmission system with major supply infrastructures in Texas, Ohio, Virginia, West Virginia, Tennessee, Indiana, Michigan, Oklahoma, Kentucky, Arkansas and Louisiana.

In 2012, AEP began to make major efforts towards expanding into the realm of retail energy with purchases of Blue Star Power in Illinois, as well as plans to pursue retail energy sales in Texas and Ohio. It is expected they will continue to expand into the retail natural gas and electricity markets across the United States.



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