We currently recommend electricity plans from Tomorrow Energy, Starion Energy and Constellation

I thought monopolies were against the law?

(1 / 5)

  There is literally nowhere to get electricity except AEP where I live. I recently moved and for some reason the post office didn't bring my mail until a month later. By that time I was two months behind on my bill an AEP shut my electricity off whem it's 23 degrees outside and I have kids in my house. I looked in my mailbox and there was my first bill finally with my new account number on it that I needed in order to pay my bill on time. I called customer service and spoke to a supervisor and they both told me it was too bad and it wasn't their fault literally. I had to call the corporate office to actually get ahold of someone that was willing to waive the $53 reconnect fee that I didn't have that I was forced to borrow money to pay for so my kids wouldn't freeze to death trying to get my electric turned back on . Don't waste your time looking up AEP customer service cuz they will not help you. Look up the corporate office in Columbus they will actually listen to your problems

Angry Ohio resident
January 17th, 2020

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Customer Service sucks

(1.4 / 5)

  have called put on hold 5 times they never pick up whet on chat they never get with you e mailed have never got a reply. after 5 days of calling and sending chat mesg with no one getting back to me some one did and told me to fix the problem i had to call in the first hr of the problem. told them i had been trying and they said sorry and cut call off

carl
December 9th, 2019

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Easy renewal process

(4.8 / 5)

  If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access.

Ray
December 5th, 2019

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TERRIBLE EVERYTHING!!

(1 / 5)

  I have been dealing with a billing issue with AEP for over 4 months!! Such a terrible experience and poor customer experience and service. When you call it takes FOREVER to get to someone who then is incompetent and usually has to transfer you. This is a terrible company with a very dissatisfied customer.

Molly
March 13th, 2019

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Negative 1 REVIEW Company and Customer Service is awful and is the biggest SCAM- do not USE

(1 / 5)

  Horrible experience- liars and over billed over 500 bucks and customer service is horrible!!!!!!!!

Ford
January 14th, 2019

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Horrible company

(1.2 / 5)

  Horrible customer service, sent my account to collections with no notice. I have DPL as the local company and AEP was the Supplier. their rates went through the roof and the customer rep would not help at all. I switched because of this. then I got a collections notice less than a month later for a balance of less than $50. What company doesn't contact the customer first and just sends someone to collections. I have no problem paying them as I have since I found out what was owed. Now I have to fix the credit ding because of this. I would not recommend this company to anyone.

matt
December 15th, 2018

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Power supply drains

(1 / 5)

  My husband and I began to worry we had an electrical problem throughout our home. Then I recalled when the dimming started. It was when I switched to aep.
Once I switched away from them, it stopped. They can not supply enough power to my home. I wouldnt recommend them.

Debbi
November 20th, 2018

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Into re-upsane time

(2.2 / 5)

  I will NEVER put myself thru this ridiculous procedure to CONTINUE with AEP. 30 minutes on the phone, repeating the same questions again 3 times, drove me to insanity.

Directions on the letter did not comply with system. NEVER AGAIN1

Suzanne McClure
November 8th, 2017

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