Reviews Overview
The best review categories for AEP Energy are their billing & account management system, rated at 3.2 out of 5, and their plans and pricing, rated at 2.8 of 5.
The best review categories for AEP Energy are their billing & account management system, rated at 3.2 out of 5, and their plans and pricing, rated at 2.8 of 5.
Review from Redkimber317
Good experience
| I have not had any problems with this company | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Redkimber317
from
Nescopeck, PA
on
January 24th, 2021
Recent Good Review from Redkimber317
Good experience
| I have not had any problems with this company | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Redkimber317
from
Nescopeck, PA
on
January 24th, 2021
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Good experience
| I have not had any problems with this company | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Redkimber317
from
Nescopeck, PA
on
January 24th, 2021
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Easy renewal process
| If you like the ability to check your account online, contract start and end date, contract rate, usage history, compare your usage to past history. Renew with comparisons to other contracts and provide decent rates. Not sure what you would not like ? If you like 24/7 online access and if you really want to talk to someone a customer service line. Good company for decent rates and account access. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ray
from
Philadelphia, PA
on
December 5th, 2019
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Into re-upsane time
|
I will NEVER put myself thru this ridiculous procedure to CONTINUE with AEP. 30 minutes on the phone, repeating the same questions again 3 times, drove me to insanity. Directions on the letter did not comply with system. NEVER AGAIN1 |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Suzanne McClure
from
North Versailles, PA
on
November 8th, 2017
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Bait and switch
| I signed up electronically with AEP Energy. At the end, it gave me an "ELECRIC GENERATION CONTRACT SUMMARY" which was 6 pages that I printed. It noted my Supply price of $4.79. I assumed that all was good at that rate. Got my bill a day or so later and it was still the old price -- I knew that's prob valid because the requested change just took place. The next months' bill went up substantially from the level that I agreed to AND was still with the old supplier. I called and magically AEP has no record of my contract with them. This contract summary is all that I received. and now they want to set me up for a rate that is even higher than the company I was leaving. How can they give me a contract and then not honor it because they cannot see it on their end? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TracyH
from
Bridgeville, PA
on
June 9th, 2020
Power supply drains
|
My husband and I began to worry we had an electrical problem throughout our home. Then I recalled when the dimming started. It was when I switched to aep. Once I switched away from them, it stopped. They can not supply enough power to my home. I wouldnt recommend them. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Debbi
from
Clymer, PA
on
November 20th, 2018
Recommended Electricity Plans
Great Value
12 Month Fixed Rate
PA Frontier Secure Power 12
6.69¢ / kwh
8.6%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.69¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Great 6 Month Rate
6 Month Fixed Rate
Online Lock-6
6.69¢ / kwh
8.6%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.69¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Popular Brand
3 Month Fixed Rate
Electric Choice Plan 3 Month
6.90¢ / kwh
5.7%
under market
Compared to the current PPL rate of 7.317¢ / kwh
Rate:
6.90¢
Rate Type:
Fixed Rate
Term Length:
3 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Super 12 Month Rate
12 Month Fixed Rate
Preferred Plus 12 Month
7.70¢ / kwh
Rate:
7.70¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
