We currently recommend electricity plans from Frontier Utilities, Constellation, Tomorrow Energy, Starion Energy and Public Power

Worst customer service

(1 / 5)

  I have been dealing with this company after the death of my son. I called numerous times to disconnect his electricity. They wanted my social number and me to take over the account to discontinue service. Since his estate is not settled I could not do this. So since his apartment was vacant they continue to bill me and then turned it over to a collection agency. I call 4 times even spoke to a supervisor. These people are unbelievable for a $140 bill. Would not recommend using them ever.

Grieving Mom
June 27th, 2020

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They Cost Me More Money than I Saved with them

(1.2 / 5)

  I had an electric supplier rate contract with Ambit with an end date in the middle of next month. I just happened to look at my electric bill and realized that I was actually billed the higher electric company standard rate for the last month and a half (during my Ambit contract, which shouldnt happen). I called my electric company and they told me to contact Ambit for an explanation. The Ambit representative tried to give me the runaround and blamed it on the electric company. She was evasive in answering my questions and said that a new PURA regulation caused this To happen to my account. What? Im an attorney and I can tell when someones lying. I called my electric company back, and a second rep told me that Ambit did not update my account information with them pursuant to the PURA regulation. It was Ambits fault and they lied and tried to cover their error. First I thought they just forgot to notify me but then I realize they actually caused the problem as well. Ambit left me a voicemail a few days ago, not to tell me what had happened or to reimburse me for the higher rate I paid, but to ask me to renew with them next month, and they asked me to renew with them again when I called today! This tells me they dont comply with regulations, and they lie to their customers. I wonder how many other customers were affected by their error and have not even noticed they are paying a higher rate yet. Ambit did nothing to try to make it right except try to blame the electric company for not notifying me, but I was Ambits electric supply customer. Im looking further into this and will be contacting my state AGs office.

MMM
June 26th, 2020

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Love this company!

(5 / 5)

  We qualify for their free energy program so nobody can beat the rate we get now. I am super happy!!

Rose Duncan
June 25th, 2020

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DO NOT HAVE AMBIT ENERGY FOR YOUR HOME

(1 / 5)

  Charges are off the roof expensive this was the worst six months. I switched to green mountain.

DON'T DO IT
June 16th, 2020

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If you didnt know, this is a massive scam.

(1 / 5)

  MLM companies like this are massive scams

MLMCompanyHater
June 16th, 2020

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Rip off!

(1 / 5)

  Ambit energy was promoted to me as a company who bends over backward to save their customers money. Please do not believe this because nothing is further from the truth. I paid more with them for service than I ever have with anyone else. I finally switched and because my new provider did the switch a few days early Ive just been arm-twisted into giving ambit $100 that I cannot afford. Do they care? No they do not! Stay clear of this company is my advice.

Bettie Norval
May 27th, 2020

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Shady company, Shady practices. 3 yrs of experience

(2.8 / 5)

  they don't care that its a pandemic and the bill is only 29$, they'll disconnect anyway and then charge a 40$ reconnection fee and then a 15$ disconnect fee.

Peices of sh** humans

Oh and ignore the 'sign up with me and you'll both get 200$'
My dad got it but I never did

3 years of experience, shady company, shady practices.
May 19th, 2020

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Billing

(2.6 / 5)

  I have been charged $35 extra, for Ambits mistake in processing my account.
The customer service rep was very courteous , bur was not able to solve me problem.

Tariq
May 16th, 2020

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Fraud

(1 / 5)

  Scam. Dont fall for this scammers trying to sell you Energy plans. 100% over charges and ridiculous explanations to cover their track.

Victim of Fraud
May 14th, 2020

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Fraud, Scam

(1 / 5)

  Unreasonable charges, Random billing, pushy salesman,
100% FRAUDULENT BUSINESS!

Consumer Fighter
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice
May 14th, 2020

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Scam! Fraud! Excessive billing! Run...

(1 / 5)

  This company needs to be rated for fraud, and taken advantage of innocent people

Action in Justice
May 14th, 2020

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Fraud, excessive billing, unlawful late fee Billing during COVID 19

(1 / 5)

  I was billed excessive late fees do to COVID 19 Pandemic. They did not care it was against the state and federal law to charge their customers late fees and shut down electricity.

AJ
May 14th, 2020

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Worst company ever

(1 / 5)

  I was shocked to see how this company only cares about money. During this crisis, they decided to cut off my services just because they changed their circle. No communication has been received such as; phone calls, or emails. We usually paid by the 5th of every months, then they decided to disconnect the services on the 5th of May. I called them and we paid the bills within 5 minutes of the disconnection. The payment was successful and the account has been updated accordingly. However, they told us that it might take up to 24 hours for the service to be reinstated. This is Outrageous! they collected the money very fast but they couldnt be that fast in providing services. I believe during this time, all the disconnections should be suspended, how come they cut off the services without any notice and could not even reinstated the same day?

Maria
May 5th, 2020

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Too high and bad customer service

(1 / 5)

  Bill just kept going up and customer service profiled no solution and we unresponsive. Cant wait to change to another provider.

Tee
April 28th, 2020

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Poor service

(1.2 / 5)

  This company has individuals selling and stating that this is for low income and elderly. This is a scam. The rates go up 3x after one year. I called to pay a bill and they were rude and not helpful and wanted to charge and extra $5 to pay on the phone when others gladly take payments for free. There are so many other better choices out there, leave this company.

PG
April 17th, 2020

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Beware of Ambit Energy

(1 / 5)

  I called Ambit Energy to discontinue the service in January 2020. I have continued to receive invoices for a vacated facility through April 2020. The customer service rep said they couldn't access the facility but did not call me or the landlord (whose number I provided) to communicate that the facility could not be accessed to turn off the meter. This seems to be a scam to continue to collect on services no longer rendered. Beware!

Mike Kinney
April 15th, 2020

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It is a scam

(1 / 5)

  Dont ever use it. They charge for thousands of kwh even though you didnt use it. It is just a scam

Reska
March 16th, 2020

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Rip off

(1 / 5)

  This company charges you for usage that you aren't even using. And try to explain it away. This was the most I have ever paid for electricity living alone in my life. Stay away from this company. Dishonest and crooked...

Ray
March 13th, 2020

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Extremely High Bill

(1.4 / 5)

  I have been a customer at Ambit Energy for almost 2 years and have been living in an apartment. My bill went from $85-$300 dollars. Imy gone majority of the day due to work so my usage is not high, yet my bill is higher and higher each month. I am cancelling.

KD
March 6th, 2020

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