American Power & Gas Customer Reviews

The best review categories for American Power & Gas are their customer service, with an average of 4.1 stars, and the order experience, with an average of 4.0 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

PA Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Recent Good Review from Tim

Very helpful

Charles did an excellent job making the entire process easy and followed up as promised!

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Likely to recommend

— Tim from Elizabethtown, PA on June 14th, 2023

Most Recent 5 Star Reviews

24 Customer Reviews Written Overall

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Likely to recommend

Very helpful

Charles did an excellent job making the entire process easy and followed up as promised!

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— Tim from Elizabethtown, PA on June 14th, 2023

Charles in customer service

I'm not a young person and I must say without a doubt Charles provided the absolute best customer service I ever had. His knowledge was great. He deserves 5 stars. He represents your company above and beyond

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— Great Customer Service from Middletown, PA on May 18th, 2023

Great service from John N.

Called John Neesham to verify that rate is 7.49c/kWhr effective 4/28/23 until 7/28/23 and to tell him I received the check from AP&G. This is exactly what he had told me. Very helpful and congenial to talk to anytime!

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— Larrythebird#33 from on May 11th, 2023

Charles was incredibly helpful!!! Love that guy

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— Bcooper from Henryville, PA on May 5th, 2023

Great Review for Mr John Neesham

John worked with me in every area of my concern in an expeditious, courteous and polite manner and totally solved and in some cases went above and beyond what a regular rep would have done. He is undoubtedly the best rep I have ever had the privilege to work with.

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— Larrythebird#33 from on May 5th, 2023

Great service

Called John Neesham and he provided excellent service and professionalism.

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— Larrythebird from Berwick, PA on April 13th, 2023

American Power & Gas works with me & helps keep my Penelec bill lower.

Called and spoke to Jennifer A. about getting my rates lowered. She couldn't at this time, because I was already at the lowest rate, but explained when the best date to call back & she would check then. Very informative & personable.

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— Ann from Morris Run, PA on November 18th, 2022

Review: Mr. John Neesham

To whom it may concern:
Wish to send review of Mr. John Neesham and his total attention to our needs concerning pricing and time line to complete electric supplier contracts.
His patientance and professionalism in dealing with our needs should be acknowledged and wish for his manager to receive this review.
We are grateful to have a Representative such as Mr. Neeshamto to work with.
Our time with this matter was handled professionally and expeditiously.

Thank you
Carl and Rose Vega

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— Carl from Bethlehem, PA on November 18th, 2022

Monica d

Very helpful and friendly would ask for everytime

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— Bob from Vandergrift, PA on November 8th, 2022

Happy Customer

I am a very satisfied customer with A.P.&G because of Carol and Robyn. They continually give me good service, they go out of their way to make sure I am a happy customer and we have friendly conversations. There are times A.P.&G. rates are a little higher than my electric company, but because I want to help out with the environment by using wind power and because of Carol and Robyn I continue with A.P.&G.

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— Rosemary E. Meyers from Warminster, PA on November 4th, 2022

Most Recent 4 Star Reviews

6 Customer Reviews Written Overall

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Excellent customer service

John Neesham provided excellent customer support. He listened to my needs and concerns when I renewed with APG, then clearly explained my options. When I was mailed the wrong contract from APG, he called the next business day to personally respond to my email. He confirmed that my rate and term were as he had offered, though someone had mailed the wrong contract. We need more workers like John.

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— G W Fisher from Millville, PA on April 5th, 2023

Stacey's customer care was super!

American power and gas customer care representative Stacey was so knowledgeable and helpful with my questions . she saved me so much money on my electric bill. It was a pleasure dealing with her .

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— David from Lake Ariel, PA on November 14th, 2022

Electric supplier

John N. Was extremely helpful and a very nice to speak with.

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— Goggle from Philadelphia, PA on October 12th, 2022

Review of American power and gas

Great rate for electricity hope to get the same rate to continue with them

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— Fred from Camp Hill, PA on October 2nd, 2022

Billing and account management

My monthly bill is always on time.

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— Beryl McMillan from on September 9th, 2021

Way More then just a variable rate, great service!

My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment.

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— Sally from Lyon Station, PA on June 4th, 2020

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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K H @ .999

New customer in feb. rate is supposed to be .999 kh. Why is april bill .1239 kh.

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— Dominic Vadala from Hermitage, PA on March 31st, 2023

John N

Customer Service Individual was knowledgeable, polite and especially was very helpful. His assistance provided more understanding of my account

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— Elaine from Bloomsburg, PA on September 23rd, 2022

Most Recent 1 Star Reviews

14 Customer Reviews Written Overall

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Fraudulent electric supplier switch

Received a letter from this company saying I switched my business from PECO to them on April 20, 2023 . Absolutely not true. When i called them they said it was a clerical error ! A clerical error ????!!!!!

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— Jane DZIERZA from Philadelphia, PA on April 25th, 2023

Scam

This company advertised rates lower than my current rate, so I switched. I cried over the first bill because the rate was astronomically high. Ive never cried over a utility bill before. My budget rate for gas almost doubled.

The government website listing of their prices were still lower, so the website is not accurate at all.

When I called to cancel, the lady repeatedly tried to get me to call back at the end of the month to cancel. She said she could give me a discount on the remainder of the month yet it was still higher than my normal providers rate. This was after it took me two days to reach the cancellation department.

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— Unhappy Customer from Sewickley, PA on April 16th, 2023

Legit Crooks

Signed up for a 3 month fixed rate at 11c/kwh (PP&L was 14 at the time). 3 months ran out and I switched to another provider that was 12c assuming the price would jump. Within an hour of switching I had a representative from American Power & Gas reach out and ask why I was changing. They assured me that if the rate was going to go up at all, I would be notified. Pushed even harder with the 1 year bonus program yada yada, so I canceled the order to switch companies. 1 month later... My charge jumps to 16c/kwh with no notification at all. I just happened to notice it on my bill. I'm not even sure how this behavior is allowed. Fuck this company.

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— Levi from Northumberland, PA on February 27th, 2023

Beware

Very expensive after initial rate . Stay fixed

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— Beware from Exton, PA on December 5th, 2022

HORRIBLE CAN NOT CONTACT ALL #'S HAVE BEEN DISCOUNTINUED

Rates hiked up and i have no ability to contact phone #'s on my bill and internet lookup are all discontinued

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— Small Business from Southampton, PA on August 17th, 2022

The worst

Did not give me the rate they said , lied to me several times. look else where unless you want to pay triple.

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— Ben from Spring Grove, PA on August 8th, 2022

OMFG THESE PEOPLE DONT STOP CALLING

After they called I read all the 1-2 star reviews 47%. When they called back I told them I wasnt interested based on the reviews, told them not to call back and hung up. They immediately called back. I told them they are now harassing me and Id report them to the Atty General. We will see if that stops the phone calls.

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— Ron S from Fleetwood, PA on July 15th, 2022

Harder to get rid of than Covid

I have multiple accounts and they talked my wife into signing up, no cancellation fee, no sign up fee just great savings. Yeah, for the first month, then their rates go way up. Call them to cancel (If you can get through) and they give you a lower rate for a month, then right back up. I cancelled 2 months ago on one of my accounts, and they promised it would have to go through on billing cycle to get cancelled. Here I am on the second cycle and still being charged their rate. I tried calling for days, and they said leave a message and they would call back. Never called back. Last time I called their mailbox was full and I couldn't leave a message. Finally, yesterday, my wife called PPL told them the story and they said it would take 3 days to cancel. I called today and wonder of wonders, I got someone. They told me they could lower my rate, and I said NO. I want out. Again, "It will take a cycle for it to be cancelled" If not cancelled the BBB will be hearing from me.

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— Dave Hirst from Christiana, PA on February 9th, 2022

This is Criminal

What this company is doing is criminal. Rising the price out of nowhere to from 7c to 12c with out notice or concern for their costumers, This should not be allowed. my bill when from 150 to 500 overnight. All they are doing is tricking people into their contracts hopping they forget and once they do they slap you with a terrible price. I thought I could trust this company. Same on me. currently I owe $56 dollars for six day of service.