RIP off !!!
They called me. I said no. They switched me anyway. Charged me twice the rate as ppl, and now i can't get anyone to answer.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ray from Elizabethville, PA on June 29th, 2020
Love the people!
I have really enjoyed my experience with this company. Love that it's 100% green electric and all the charity work they do.
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Account Management
Likely to recommend

Anna from Ambridge, PA on June 4th, 2020
Way More then just a variable rate, great service!
My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment.
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Likely to recommend

Sally from Lyon Station, PA on June 4th, 2020
Won't take no for an answer please complain to PUC
They keep calling every week or two. we go through the same thing about i have no interest in this company and am not going to switch to them and ask them to take me off the calling list. which after you get angry they agree to not call anymore. a week or two later another idiot from this company calls again. and the circus starts all over again. its plain harassment. so everyone who reads these reviews please make a complaint to the PUC so we can get these people to stop calling us!!!!!!!!!!!!!!!!!!!!!!!
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Likely to recommend

Complaint To PUC from Denver, PA on April 24th, 2020
Don't beleiv them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The first month is under what you would pay another company or what you are paying now. Next month it jumps up double.
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Likely to recommend

Laird Morgan from Hershey, PA on November 13th, 2019
Immediate rate increases after first month
I can't recommend strongly enough against this company. Their pitch is a 25% annual rebate on your average monthly bill - that's really a 2% annual rebate, about the same as the reward points on a credit card. They also say it is a variable rate and you can cancel anytime without penalty. Both of those are true. The catch is that the initial rate they quote is slightly below the rate to compare. Then the next month they immediately jack up the rate to close to double and in some cases more than double the rate to compare. On the last bill at two of our facilities, the price to compare was $0.067/KWH; the rate AP&G charged was $0.150722/KWH - 2.26 times the rate to compare. We have over a dozen facilities that we switched to AP&G, which are serviced by several different electric distribution companies, and this happened to all of them. The problem is that you can't change back to your previous generation supplier fast enough. By the time you look at the bill and realize what they did to the rate, you owe that rate for those 30 days and you likely do not have enough time to switch suppliers before the next meter reading, so you will owe their rates for the current 30 days. And since some (but not all) electric companies only switch suppliers on meter reading days so they don't have to do a special reading mid-month, you will likely owe AP&G's exorbitant rates for 30 more days. That was our experience. I have no doubt that AP&G's strategy is to make as much as they can in a 90 day period and hope that people aren't paying close attention and they can continue to get away with it for longer. In the era of deregulation - LET THE BUYER BEWARE!
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Likely to recommend

JS - Facility Manager from Exton, PA on January 10th, 2019
Avoid - they will increase the price after one month
I switched to American Power & Gas because because they had a low variable rate and no cancellation fee. When I signed up I asked if the rate would stay around the current level and was told that it would - that the rate I got was not a teaser rate. However, I only got the low rate for one month. The second month the rate was increased by 70% and the third month was almost double the first month. I switched from AP & G after receiving my second month bill, but I had to pay for part of the third month while the switch was being processed.
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Likely to recommend

John from Pittsburgh, PA on October 21st, 2018







Reviews Overview
The best review categories for American Power & Gas are their billing & account management system, rated at 2.4 out of 5, and their plans and pricing, rated at 2.1 of 5.
5 Stars
14%
 
4 Stars
14%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
71%
 
2.2 / 5
Overall
2.1 / 5
Price, Plans and Promotions
2.0 / 5
Order Experience
2.1 / 5
Customer Service
2.4 / 5
Billing and Account Management
2.1 / 5
Likely to Recommend
About American Power & Gas



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