APG&E Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for APG&E are their customer service, with an average of 2.2 stars, and the order experience, with an average of 2.1 stars.

Reviews Overall

16th

Plans & Pricing

17th

Order Experience

18th

Customer Service

17th

Billing & Acct Mgmt

17th

Likely to Recommend

15th

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Reviews by Star

PA Energy Ratings's Silver Tier providers are tremendous Pennsylvania electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from Cold in Pennsylvania

Better price

I recently switched to this company trying to save money on my electric bill. Its too soon to tell how much Ill save, but its worth giving it a try.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cold In Pennsylvania from Elysburg, PA on February 24th, 2026

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend

Better price

I recently switched to this company trying to save money on my electric bill. Its too soon to tell how much Ill save, but its worth giving it a try.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cold In Pennsylvania from Elysburg, PA on February 24th, 2026

Excellent!!!!

Excellent!!! Price is 2/3 lower. Highly recommend!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Conni from East Stroudsburg, PA on March 16th, 2024

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend

Easy to switch too.

It was easy to review energy suppliers and very easy to switch. A no brainier. I just wish that energy prices were lower than they are.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Kim from East Earl, PA on July 29th, 2023

Most Recent 1 Star Reviews

8 Customer Reviews Written Overall

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Account Management
Likely to recommend

Spam callers

I've been called several times by this company trying to get me to switch, even though my number is on the "do not call" registry. They have been asked several times to stop calling. Much like scammers, they hide the numbers that they call from.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Probably Like Ambit from Brackney, PA on August 23rd, 2024

Annoying Salespeople

This company will not stop calling me. Yesterday I was on an important phone call and they called THREE times consecutively from a local phone number, I was afraid it was an emergency so I ended my call to answer theirs...and was extremely annoyed. I will never do business with them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Annoyed from Martinsburg, PA on July 30th, 2024

WORST COMPANY EVER! Still on the phone trying to fix issue-two months

APG&E is the worst company EVER! I'm still on the phone trying to get my credit for $1700- they completely overcharged me- and they will NOT get back to you with a response. BE AWARE! don't contract with them. It's just better to contract with PPL. APG&E has been charging a lot more than what PPL has to offer. They keep giving excuses saying my contract is not on file- FOR TWO MONTHS! while I get charged for $1700 per month for electric bill.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— REALLY ANGRY CONSUMER from Weatherly, PA on March 18th, 2024

HORRIBLE! NEVER CONTRACT WITH THEM!!

I've been being over charged by APG&E, they have some how lost the contract we renewed. I've spoke with the sales person I renewed the contract with, I've spoken to the manager, to 3 other people for over a month. Nothing has happened. They have not sent me even a confirmation email of the credit I am supposed to be receiving. They keep giving excuses saying that PPL takes a long time while I keep getting charged over $1000 for electricity bill. DO NOT CONTRACT with them!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Vivian from Weatherly, PA on March 13th, 2024

Scum

Sent NOTHING to renew or change, upped the rate and hit us with a huge bill! I've spent days calling and get no one to pick up a phone! After looking at their reviews I see...NOTHING BUT A SCUM COMPANY! I should of looked first!!! Lesson learned!

Plans & Pricing
Order Experience
Customer Service
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Likely to recommend

— SCUM from Bangor, PA on January 16th, 2024

BEWARE OF THESE SCAMMERS

Ap electric will more than double your rate as soon as the promotional period expires with no notice. My electric went from under $300 to almost $1,000 in one month.