Reviews Overview
The best review categories for APG&E are their billing & account management system, rated at 1.3 out of 5, and their plans and pricing, rated at 1.2 of 5.
5 Stars
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1 Stars
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Most Recent 1 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Customer Service lied about terms of contract
My first contract with APG&E was fine, I got a really low rate and had no problems, but when my term was up I called customer service and asked what new contracts were available to renew my service with them. The agent told me a price that was ok (not good), but promised a $25 credit after my 1st month. I asked if there was a cancellation fee if I wanted to end my contract and he said NO. I signed up and when they sent me the contract in the mail 3 weeks later, there was a $150 cancellation fee! I had 3 days to cancel without a penalty (using the early termination required by law). When I called customer service and asked to cancel my contract THEY HUNG UP ON ME! I called back, and once again as soon as I said that I wanted to cancel, the agent hung up again! I was able to eventually cancel my contract after faxing and mailing my request. Stay far away from this company!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tina G. from Nanty Glo, PA on September 12th, 2020
They will triple your rate!
Keep a sharp eye on your contract end date, they triple your rate as soon as your contract ends. Any other provider I have used raises the rates at the end but by a few cents not 300%. Avoid this company.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Matt from Manchester, PA on December 27th, 2019
Awful Company
Beware! Company has predatory Variable Rate pricing when a contract price expires. Variable Rate pricing is 2X to 3X the contact rate prices, and they will begin billing you at this rate the day your contract expires.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

PA Customer from Allentown, PA on December 10th, 2018
Terrifying
A salesperson came to my house. When I told him I wasn't interested he just continued his sales pitch. I asked him to leave. He continued but started getting really mean. I told him to get off my property and never return. He started yelling and cursing at me, calling me names and saying that he will keep coming back every f*ing day and there's nothing I can do about it.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dangerous Scam from Mcadoo, PA on September 4th, 2018
Know when you need to shop again
They will charge you triple the price after contract will expire, make sure you know when you need to shop again! Better go with another offer, you will regret dealing with them.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Burebista from Reading, PA on July 2nd, 2018
This is a scam.
Some really unprofessional looking guy came to our door and was really pushy while asking about our electric bill. My boyfriend is the one in charge of handling it so he was the one talking to the guy. The guy had some city accent I had difficulty understanding but it sounded as if he was telling my boyfriend something to the effect of our electric supplier was changing something and my boyfriend needed to sign something and make a call.

This whole ordeal was screaming, "SCAM," to me and I outright asked if it was a scam after reading reviews for APG&E online. The guy insisted it wasn't, which is a load of crap. Unfortunately my boyfriend allowed the guy to leave with the paper he signed so now we're just trying to fix things. One of the papers the guy left said we had 3 business days to cancel the transaction. My boyfriend called the number immediately after the guy left to cancel it once I was able to convince him it was indeed a scam. So hopefully that will help resolve this quickly.

A word to the wise...don't sign anything for pretty much anyone who randomly comes to your door unless it's the mail person asking you to sign for a package.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tara from Bethel Park, PA on April 17th, 2018



All APG&E Electricity Plans

Plan Name
Company
/
Rating
Length
Price
VS. PECO
12 Month Fixed Rate
12 month
Fixed Rate
7.99¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
7.95¢ / kwh
6 Month Fixed Rate
6 month
Fixed Rate
7.49¢ / kwh