The best review categories for APG&E are the order experience, with an average of 1.8 stars, and their billing & account management system, with an average of 1.6 stars.
Recent Good Review from Patty
Good decision
The switch was easy, my first month bill was $20 lower than previous bill, I'm glad I made the switch. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Patty
from
Punxsutawney, PA
on
June 14th, 2023
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
More than I expected
Ease in switching and very smooth |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gary From Sunbury
from
Sunbury, PA
on
May 28th, 2023
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Good decision
The switch was easy, my first month bill was $20 lower than previous bill, I'm glad I made the switch. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Patty
from
Punxsutawney, PA
on
June 14th, 2023
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Deceptive, harassing, phone calls
Obtained the account number by illicit means. We are listed as private and specified we do not want electric power solicitation by phone. They repeatedly called, didn't speak to me but reached my 94 yr old mother and with that they fraudulently notified PECO that she asked for a power company switch. She is not even authorized but they confused her and went ahead with the deception. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Toothfish
from
Philadelphia, PA
on
May 26th, 2023
Fuck APG&E
Fuck APG&E |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Fuck APG&E
from
Philadelphia, PA
on
May 22nd, 2023
THE ABSOLUTE WORST COMPANY EVER!!!!!
This company hounded me over and over. I hung up and cursed at them to stop calling but they continued. Don't ever trust these people!!!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Jason
from
Harrisburg, PA
on
January 13th, 2023
RIPOFF!
Stay away! they are thieves! went to change the plan and the rate was the same, but without knowledge they jacked the rate up 4 times as high! now my budget with ppl has doubled! Do not use this company! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dan E
from
Olyphant, PA
on
May 2nd, 2022
Don't Let Your Contract Expire, They DOUBLED My Price
They never contacted me about my fixed price contract expiring. Then, they doubled my price as a current customer. I checked on line the same day I received my bill and to new customers, The price was half of what they charged me. Just Just received my final invoice, STILL DOUBLE STAY AWAY |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gary
from
Center Valley, PA
on
February 9th, 2022
BEWARE! Blatant Fraud!
Signed on with APG&E for a fixed rate. Received no notice that my contract was coming up due. Received a $900 electric bill in one months' time because my rate went out the roof with them. Called to see if any adjustment could be made or get a new rate and was told "I can put in a request, but i will let you know the answer is going to be no." Didn't offer a new rate, and the request was denied as promised. Asked them to confirm my current rate, they said "We cannot confirm the rate you have now because we don't know what it will be yet." Just horrible. Please PLEASE do not ever sign up with this company. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Disgruntled Customer
from
Schnecksville, PA
on
February 2nd, 2022
Terrible problem resolution
7 calls I have made SO FAR beginning on December 7th, 2021. Per THEIR agreement, I was to get a notification by US Mail, both 60 day and 30 days prior to expiration of my agreement. I never received anything. (I did get 4 emails telling me how to be more efficient, but nothing contract related). My normal $170.00 bill became $419.37, so obviously there is an issue.., The first time I called, the CSR was unable to help as they couldn't connect with the records of my account (?!?) She suggested I go online and try to access them myself. I did that, and they were not available to me either. I called back again and spoke with a different agent who opened "ticket" with the "back office" to try to rectify the situation. I was told someone would get back to me in a "1 or 2 day...7 at the most". I waited and never got a call, I called again and spoke to another CSR (Raphael) , who told me the ticket was "Still open and no one had made a decision on what to do next". I called again a week later and spoke to another CSR (Alberto), who said the ticket was "Still open, but that he personally will call me back before 7:00 PM." That was 12-23-2021. No one ever called. I called again today 12-28-2021 and spoke with yet another CSR (Angelo) who said there was a credit posted to my account in the amount of $52.32. (?? Seriously!) He opened another ticket and told me someone will review my account and call me when a decision (?) is made. MY ADVICE: STAY AS FAR AWAY FROM THESE PEOPLE AS POSSIBLE. From looking at other reviews, these folks are masters of bait and switch. Don't fall for it. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lucian S.
from
Girard, PA
on
December 28th, 2021
I'm so angry right now. They tripled the price after contract expired!
I'm so angry right now. They tripled the price after contract expired! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dan
from
Bellefonte, PA
on
December 8th, 2021
Bait and Switch Experts
APGandE got me to use them by offering a low introductory rate, but as soon as the introductory term expired they increased my cost of electricity by almost 2 and a half times. My bill went from 6.8 cents per KWH to 15.9 cents per KWH. They didn't even have the decency to give me any advance notice of the impending rate hike. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Igot RippedOff
from
Mount Joy, PA
on
October 26th, 2021
APG&E Scam
As a majority of other reviewers state, APG&E triples or more than triples your rate after the introductory rate ends. I expected maybe 2-3 cents higher than standard rate, not over double the standard rate. They are clearly putting money in their pocket and taking advantage of customers. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Stay Away From APG&E
from
Wilkes Barre, PA
on
October 7th, 2021
Pennsylvania Energy News:
Are 13 to 18 Month Electric Plans Any Good?
Pennsylvania PUC Warns About Rising PTC Rates
Changes Coming to Customers at 2 Biggest PA Utilities
PA Entrance Into RGGI Ruled Unconstitutional
Compare the Best Energy Plans in Reading
Check these Cheap Electricity Rates in PECO
PA Electric Rates Rise At County Lines
Duquesne Light Cutting Pittsburg Default Supply Rates
Shop the Best Long Term Electricity in Allentown
How to Find a Reputable Electricity Supplier in PA?
Pennsylvania PUC Warns About Rising PTC Rates
Changes Coming to Customers at 2 Biggest PA Utilities
PA Entrance Into RGGI Ruled Unconstitutional
Compare the Best Energy Plans in Reading
Check these Cheap Electricity Rates in PECO
PA Electric Rates Rise At County Lines
Duquesne Light Cutting Pittsburg Default Supply Rates
Shop the Best Long Term Electricity in Allentown
How to Find a Reputable Electricity Supplier in PA?
PA Energy Ratings Resources:
Therms, CCF and MCF Explained
Pennsylvania Green Energy Requirements
Pennsylvania Electricity Switch: Frequently asked Questions
Why Use PA Energy Ratings
Pennsylvania Energy Customer Rights
Pennsylvania Cancellation Fees
Types of Pennsylvania Electricity Contracts
Pennsylvania Electricity Choice
10 Quick Energy Saving Tips
High Pennsylvania Energy Bill
How to Switch Pennsylvania Electricity Providers
Understand Your PECO Bill
Pennsylvania Energy Deregulation History
Pennsylvania Energy Stats
How We Score Providers