APG&E Customer Reviews

The best review categories for APG&E are the order experience, with an average of 1.8 stars, and their billing & account management system, with an average of 1.6 stars.

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PA Energy Ratings's Silver Tier providers are tremendous Pennsylvania electric companies. They all combine great customer service, lots of different plan offerings, and great communication from their companies to their customers and communities. If you select a plan from one of these providers you can be confident that you're selecting a great company with a good track record.

Recent Good Review from Patty

Good decision

The switch was easy, my first month bill was $20 lower than previous bill, I'm glad I made the switch.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patty from Punxsutawney, PA on June 14th, 2023

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

More than I expected

Ease in switching and very smooth

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary From Sunbury from Sunbury, PA on May 28th, 2023

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good decision

The switch was easy, my first month bill was $20 lower than previous bill, I'm glad I made the switch.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Patty from Punxsutawney, PA on June 14th, 2023

Most Recent 1 Star Reviews

22 Customer Reviews Written Overall

Read All 1 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Deceptive, harassing, phone calls

Obtained the account number by illicit means. We are listed as private and specified we do not want electric power solicitation by phone. They repeatedly called, didn't speak to me but reached my 94 yr old mother and with that they fraudulently notified PECO that she asked for a power company switch. She is not even authorized but they confused her and went ahead with the deception.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Toothfish from Philadelphia, PA on May 26th, 2023

Fuck APG&E

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Fuck APG&E from Philadelphia, PA on May 22nd, 2023

THE ABSOLUTE WORST COMPANY EVER!!!!!

This company hounded me over and over. I hung up and cursed at them to stop calling but they continued. Don't ever trust these people!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jason from Harrisburg, PA on January 13th, 2023

RIPOFF!

Stay away! they are thieves!
went to change the plan and the rate was the same, but without knowledge they jacked the rate up 4 times as high! now my budget with ppl has doubled!
Do not use this company!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dan E from Olyphant, PA on May 2nd, 2022

Don't Let Your Contract Expire, They DOUBLED My Price

They never contacted me about my fixed price contract expiring. Then, they doubled my price as a current customer. I checked on line the same day I received my bill and to new customers, The price was half of what they charged me. Just Just received my final invoice, STILL DOUBLE STAY AWAY

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary from Center Valley, PA on February 9th, 2022

BEWARE! Blatant Fraud!

Signed on with APG&E for a fixed rate. Received no notice that my contract was coming up due. Received a $900 electric bill in one months' time because my rate went out the roof with them. Called to see if any adjustment could be made or get a new rate and was told "I can put in a request, but i will let you know the answer is going to be no." Didn't offer a new rate, and the request was denied as promised. Asked them to confirm my current rate, they said "We cannot confirm the rate you have now because we don't know what it will be yet." Just horrible. Please PLEASE do not ever sign up with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Disgruntled Customer from Schnecksville, PA on February 2nd, 2022

Terrible problem resolution

7 calls I have made SO FAR beginning on December 7th, 2021. Per THEIR agreement, I was to get a notification by US Mail, both 60 day and 30 days prior to expiration of my agreement. I never received anything. (I did get 4 emails telling me how to be more efficient, but nothing contract related). My normal $170.00 bill became $419.37, so obviously there is an issue..,

The first time I called, the CSR was unable to help as they couldn't connect with the records of my account (?!?) She suggested I go online and try to access them myself. I did that, and they were not available to me either. I called back again and spoke with a different agent who opened "ticket" with the "back office" to try to rectify the situation. I was told someone would get back to me in a "1 or 2 day...7 at the most". I waited and never got a call, I called again and spoke to another CSR (Raphael) , who told me the ticket was "Still open and no one had made a decision on what to do next". I called again a week later and spoke to another CSR (Alberto), who said the ticket was "Still open, but that he personally will call me back before 7:00 PM." That was 12-23-2021. No one ever called. I called again today 12-28-2021 and spoke with yet another CSR (Angelo) who said there was a credit posted to my account in the amount of $52.32. (?? Seriously!) He opened another ticket and told me someone will review my account and call me when a decision (?) is made.

MY ADVICE: STAY AS FAR AWAY FROM THESE PEOPLE AS POSSIBLE. From looking at other reviews, these folks are masters of bait and switch. Don't fall for it.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Lucian S. from Girard, PA on December 28th, 2021

I'm so angry right now. They tripled the price after contract expired!

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Account Management
Likely to recommend

— Dan from Bellefonte, PA on December 8th, 2021

Bait and Switch Experts

APGandE got me to use them by offering a low introductory rate, but as soon as the introductory term expired they increased my cost of electricity by almost 2 and a half times. My bill went from 6.8 cents per KWH to 15.9 cents per KWH. They didn't even have the decency to give me any advance notice of the impending rate hike.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Igot RippedOff from Mount Joy, PA on October 26th, 2021

APG&E Scam

As a majority of other reviewers state, APG&E triples or more than triples your rate after the introductory rate ends. I expected maybe 2-3 cents higher than standard rate, not over double the standard rate. They are clearly putting money in their pocket and taking advantage of customers.