The best review categories for CleanSky Energy are their customer service, with an average of 3.2 stars, and the order experience, with an average of 3.1 stars.
Review from Angela
Very easy to switch
Michael was very pleasant and made the switch very easy. He was very knowledgeable. |
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Likely to recommend |
—
Angela
from
Newtown, PA
on
November 17th, 2021

— CleanSky Energy
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Likely to recommend |
Excellent Customer Service
They walked me through getting signed up again for an additional 6-months very easily. |
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Likely to recommend |
—
Matthew Miller
from
Pittsburgh, PA
on
April 21st, 2023

— CleanSky Energy
Clean Sky VS Clean Choice Energy
Called customer service today and spoke with Osha (spelling sorry) about an account that was transferred without my knowledge as a bait and switch to Clean Choice vs Clean Sky. The rate thru Clean Sky contract was 5.79 per KW and Clean Choice is 12.70 cents per KW. Clean Sky , once they understood what happened reinstated the contract that was changed without our knowledge 6/8/22. Clean Sky went well above and beyond what they had to do to correct the problem. Osha was wonderful to talk to. She was patient & understanding even though we were very frustrated about the problem. Thank you for sticking with us !. Couldn't ask for better customer service. |
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Likely to recommend |
—
Bait And Switch
from
Lurgan, PA
on
October 27th, 2022

— CleanSky Energy
Excellent Customer Service
I spoke with Ocia about renewing my Clean Sky Energy account, and she was very helpful. She explained everything clearly so that I would understand what I was signing up for. |
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Likely to recommend |
—
Excellent Customer Service
from
Pittsburgh, PA
on
September 27th, 2022

— CleanSky Energy
Great customer service
Madelyn is a very knowledgeable, kind, patient, and courteous representative. She answered all of my questions and concerns. She explained the rate information completely. |
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Likely to recommend |
—
Linda From Pennsylvania
from
Hazleton, PA
on
July 19th, 2022

— CleanSky Energy
Excellent service
Such great service and cheap rates |
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Likely to recommend |
—
Kristi Kraft
from
Quakertown, PA
on
June 15th, 2022

— CleanSky Energy
I lived how easy the switch was
The customer service was very professional and helped me through a smooth process of switching |
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Likely to recommend |
—
Carrie
from
Newport, PA
on
May 26th, 2022

— CleanSky Energy
Joshua
Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do. |
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Likely to recommend |
—
Theresa
from
Camp Hill, PA
on
February 18th, 2022

— CleanSky Energy
Renewal
Was really easy and i got good deal and the customer services was great help. |
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Likely to recommend |
—
Energy Renewal
from
Philadelphia, PA
on
January 21st, 2022

— CleanSky Energy
Polite, Patient, and Professional
Very helpful consultant. Answered all of my questions very patiently. Quite professional and knowledgeable. |
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Likely to recommend |
—
Linda K
from
Allentown, PA
on
January 19th, 2022

— CleanSky Energy
Re enrollment
This was awesome! Team member was pleasant,knowledgeable &efficient |
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Likely to recommend |
—
Kate
from
Spring Mills, PA
on
January 5th, 2022

— CleanSky Energy
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Likely to recommend |
Customer Service Call-Spoke with Rovis
I was very confused about this program since it was my first time and I had not received any information on what to do next. Rovis alleviated all of my concerns and gave me all the information I needed. He provided exceptional customer service and I hope this will be my experience going forward with this company as a whole. |
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Likely to recommend |
—
Jacqueline A Howard
from
Philadelphia, PA
on
June 16th, 2022

— CleanSky Energy
Sign up
I received a call earlier today from this company, but at the moment I am not interested in switching to a new supplier. The Gentleman I spoke with was very understanding of this and didn't try to push me into something I didn't want. Which was nice . Thank you Joshua. |
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Likely to recommend |
—
Christina
from
Shenandoah, PA
on
May 26th, 2022

— CleanSky Energy
Rates
I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs. |
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Likely to recommend |
—
Isabella
from
Dingmans Ferry, PA
on
January 28th, 2022

— CleanSky Energy
Mery
Very helpful and explanatory, professional. Never had such a good experience with a customer. rep before. Thank you mery. |
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Likely to recommend |
—
Nancy
from
Blandon, PA
on
January 6th, 2022

— CleanSky Energy
Electric
Rovis was polite and well informed |
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Likely to recommend |
—
Linda
from
Pittsburgh, PA
on
January 5th, 2022

— CleanSky Energy
Very helpful
The agent (Roveis) was very helpful to My Questions thanks alot |
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Likely to recommend |
—
Roveis BARRS
from
Lancaster, PA
on
September 17th, 2021

— CleanSky Energy
Pleasantly surprised
Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot. I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698. Up just enough I didn't notice until I finally saw a bill north of $300 (!). Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement. Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky. My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right. |
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Likely to recommend |
—
Pleasantly Surprised
from
Lancaster, PA
on
September 9th, 2021

— CleanSky Energy
My review
I have no comment |
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Likely to recommend |
—
My Review
from
Philadelphia, PA
on
August 12th, 2021

— CleanSky Energy
Good Answers and Customer Service
I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You! |
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Likely to recommend |
—
Timothy F. Campbell
from
Dalton, PA
on
February 19th, 2021

— CleanSky Energy
Recommend this company
I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch. |
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Likely to recommend |
—
Bentley
from
Carlisle, PA
on
November 10th, 2020

— CleanSky Energy
Most Recent 3 Star Reviews
5 Customer Reviews Written Overall
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Likely to recommend |
Joshua
Very pleasant and understanding about a fellow employees failure to complete a cancellation order as requested. Joshua corrected the error. |
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Likely to recommend |
—
Don
from
New Cumberland, PA
on
May 9th, 2022

— CleanSky Energy
Not good
Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket |
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Likely to recommend |
—
Me
from
Duncannon, PA
on
April 20th, 2022

— CleanSky Energy
Careful with Phone Scam saying they are "Clean Sky Energy"
I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers. Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary |
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Likely to recommend |
—
Nuka
from
Beaver, PA
on
September 16th, 2021

— CleanSky Energy
Review for Rovas
Rovas educated me on how to understand my bill. Even if he had to go over things more than once, he was very patient. He walked me through all the options I had to choose from. I ended getting a much better deal than I had. I want to thank him for all the time he spent with me. Sincerely, Sandra Petti |
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Likely to recommend |
—
Sandra Petti
from
Birdsboro, PA
on
April 14th, 2021

— CleanSky Energy
No energy generation and transmission company is your friend
Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat. |
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Likely to recommend |
—
Monyker
from
Lancaster, PA
on
December 29th, 2019

We have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards,
Titan Gas and Power
— CleanSky Energy
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
Highway robbery
Get you in the door with a low price. Not once did they say i would be charged 5.95 a month plus over .11 cents a kwh double of penelec. absolutely ridiculous.having a hard time canceling so I'm going to sign up with another company and they will automatically cancel for me. Never again. STAY AWAY IF YOU VALUE YOUR MONEY |
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Likely to recommend |
—
Jay
from
Erie, PA
on
February 28th, 2021

— CleanSky Energy
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Likely to recommend |
Poor Customer Care
Signed up for a "fixed" rate and was never notified when the contract ended. I was moved to a "variable" rate without my consent and paid double to triple monthly payments than local PA competitive rates. Clean Sky didn't care about the customer or they would of called to make me aware of the cost increase. When I called about this issue - Customer Service shared they "texted" me however the phone number they had was a land line. It's unfortunate in these times of economic issues-difficulties utility companies take advantage of the customer. When I requested a rebate or a credit - they were "NON-NEGOTIABLE". |
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Likely to recommend |
—
Susan
from
Leechburg, PA
on
September 26th, 2022

— CleanSky Energy
Harassing Phone Calls
This company calls incessantly! I have never done business with them and never will. My phone number has been on the National Do Not Call Registry since 2008. I get up to six calls a day from multiple phone numbers and they all come up as Cleansky Energy. I have sent an email to their customer service requesting them to stop calling me. I received no response. I have reported them to the FTC for violating the Do Not Call Registry. I will be seeking legal action against them next. I can only imagine how horrendous they must be to deal with as an actual customer! |
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Likely to recommend |
—
RdneckGrl13
from
Carnegie, PA
on
March 30th, 2022

— CleanSky Energy
Buyer beware!
I signed up for a 3 month promotion at a lower rate. By law, the company is to notify the customer when the rate is going to change. I received no notice and my per kw rate quadrupled! Unbeknownst to me until I received the bill. Stay far away from this operation! |
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Likely to recommend |
—
Scammers
from
Center Valley, PA
on
March 30th, 2022

— CleanSky Energy
A rip off company
A rip off company ,after my 3 month contract was up [ I was dealing with other important things ] my rate increased every month . My rate was 6 cents a KWH and every month it went up . My finial bill [5 months later ] was.19833 a KWH. IF IHAD NOT SEEN THIS WHAT A FEW DOLLARS A KWH |
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Likely to recommend |
—
Dan
from
Philadelphia, PA
on
March 18th, 2022

— CleanSky Energy
They will double your rates the second they can
I switched back to PECO when their gas rates stopped being competitive. They month in between they doubled my gas rate and blamed it on the variations in the market. My bill went from 380 to 680 and almost all of it was the gas charges from CleanSky. Do not use them ever! Did I mention it was the month my wife died. What a kick in the pants! |
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Likely to recommend |
—
Scott
from
Glen Mills, PA
on
January 31st, 2022

— CleanSky Energy
Not recommend
My husband and I are on a very fixed income. After awhile our bills skyrocketed! They said our contract ran out. They never informed us of that! I called in December and the lady assured me the bill would be much less. It was 70$ higher than our December high bill! These people took food off our table! Would not recommend at all |
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Likely to recommend |
—
Darlene
from
New Florence, PA
on
January 13th, 2022

— CleanSky Energy
Awful, Awful!!!
I went with this company to save money did a 6 months contract, NEVER received any reminders of contract being completed and they just went and doubled my rate so all the money i saved i lost, did nothing to try and resolve or compensate for what they did, save yourself the headache DO NOT USE THIS COMPANY |
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Likely to recommend |
—
Tracy
from
Benton, PA
on
January 10th, 2022

— CleanSky Energy
Drastically raise your rates after initial 3 month contract.
Rate went up to .16 per kilowatt hour for Dec 2021. PPL is currently at .095. After end of initial contract rate went to a variable rate per snot on the phone that I talked to. Supposedly they sent out two letters to let me know all this, but I don't recall getting them. I asked if they had my phone#. They said yes but they don't call about this for some reason. Asked if they could do anything to help me on the bill. The only offer was to stick with them and they would retro fix this. I'm not that stupid. |
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Likely to recommend |
—
Terrible Company!! Many Negative Reviews!!!
from
Auburn, PA
on
January 3rd, 2022

— CleanSky Energy
Sign up
This is a scam, i never ever signed up with them, i don't know how they my information, if they don't refund my money I'll have to take legal action. |
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Likely to recommend |
—
Mou
from
Hatfield, PA
on
December 18th, 2021

— CleanSky Energy
Unbelievable Rate Increases - 100% agree w/ other reviews, Highway Robbery
I signed up for a 3 month plan with these guys - initially no problem. Towards the end of the 3 month contract I called in and informed them that I would not be renewing w/ them. Fast forward to last month - my bill was the highest it EVER was, and the house is currently vacant! The reason? They increased my rate from under $0.05 to over $0.13 overnight. Met-Ed is currently at around $0.07 - CleanSky is almost DOUBLE that rate. I've emailed multiple times and never received a response. Avoid these people - completely unethical. |
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Likely to recommend |
—
Ehren
from
Reading, PA
on
October 28th, 2021

— CleanSky Energy
Pennsylvania Energy News:
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PECO and First Energy Raising Rates June 1
How to Read Your PA Electricity Bill
As DLC Raises PTC Rates PUC Says Shop Suppliers
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How to Escape and Report a Scam
PA Energy Ratings Resources:
Therms, CCF and MCF Explained
Pennsylvania Green Energy Requirements
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