Updated: May 2025
The best review categories for CleanSky Energy are their customer service, with an average of 3.2 stars, and the order experience, with an average of 3.0 stars.
Review from Angela
Very easy to switch
| Michael was very pleasant and made the switch very easy. He was very knowledgeable. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Angela
from
Newtown, PA
on
November 17th, 2021
We appreciate your wonderful feedback, Angela! We are glad you found the enrollment process to be so easy and we appreciate you instilling your trust in CleanSky Energy! Have a wonderful day!
— CleanSky Energy
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Called for renewal
| I was connected with Jenny called, she was a pro, explained everything and helped with the transaction go smoothly and was very helpful. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Joseph Cabrera
from
Hazleton, PA
on
October 23rd, 2024
Bill
| Great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jennyca
from
Scranton, PA
on
October 21st, 2024
Service review
| Contacted clean sky for pricing. Jolene was very helpful, polite, experienced and pleasant. would highly recommend this company for their pricing and service. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandra Maslanka
from
Gibsonia, PA
on
August 5th, 2024
Renewal
|
Costumer rep, Francine,
Very helpful, made it easy to renew, |
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rocco
from
Havertown, PA
on
July 12th, 2024
Review 11/8/23
| My rep, Dante was very nice, clear with information and very knowledgeable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Barbara
from
Philadelphia, PA
on
November 8th, 2023
Sign up as new customer
| The representative, Joelle, was very helpful and knowledgeable in signing me up for an electric plan. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Teresa
from
Bethel Park, PA
on
October 7th, 2023
Excellent Customer Service
| They walked me through getting signed up again for an additional 6-months very easily. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Matthew Miller
from
Pittsburgh, PA
on
April 21st, 2023
We appreciate the 5-star review, Matthew. It's good to know your renewal process was easy peasy. We hope to serve you for years to come!
— CleanSky Energy
Clean Sky VS Clean Choice Energy
| Called customer service today and spoke with Osha (spelling sorry) about an account that was transferred without my knowledge as a bait and switch to Clean Choice vs Clean Sky. The rate thru Clean Sky contract was 5.79 per KW and Clean Choice is 12.70 cents per KW. Clean Sky , once they understood what happened reinstated the contract that was changed without our knowledge 6/8/22. Clean Sky went well above and beyond what they had to do to correct the problem. Osha was wonderful to talk to. She was patient & understanding even though we were very frustrated about the problem. Thank you for sticking with us !. Couldn't ask for better customer service. | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bait And Switch
from
Lurgan, PA
on
October 27th, 2022
Thats wonderful to hear, Daniel! Were happy to hear that Ocia was able to meet all your needs. Thank you for being a loyal customer! We look forward to serving you for many years to come. Have a wonderful day!
— CleanSky Energy
Excellent Customer Service
| I spoke with Ocia about renewing my Clean Sky Energy account, and she was very helpful. She explained everything clearly so that I would understand what I was signing up for. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Excellent Customer Service
from
Pittsburgh, PA
on
September 27th, 2022
Thank you so much for the 5-star review! Were glad to hear that Ocia was able to assist with all your needs. We appreciate you telling others about your experience, and we look forward to doing business with you for many years to come!
— CleanSky Energy
Great customer service
| Madelyn is a very knowledgeable, kind, patient, and courteous representative. She answered all of my questions and concerns. She explained the rate information completely. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda From Pennsylvania
from
Hazleton, PA
on
July 19th, 2022
Thanks for the great review, Linda! We are pleased to hear Madelyn was able to provide excellent Customer Service to you. We appreciate your business and are happy to have amazing customers like you. Have a great day!
— CleanSky Energy
Excellent service
| Such great service and cheap rates | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kristi Kraft
from
Quakertown, PA
on
June 15th, 2022
Thank you for the 5-star review, Kristi. We appreciate you sharing your positive experience with others! Have a wonderful weekend!
— CleanSky Energy
I lived how easy the switch was
| The customer service was very professional and helped me through a smooth process of switching | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Carrie
from
Newport, PA
on
May 26th, 2022
Thanks for leaving your 5-star review, Carrie! We're happy to know that you enjoyed your experience with us. We really appreciate your business and look forward to serving you for many years to come!
— CleanSky Energy
Joshua
| Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Theresa
from
Camp Hill, PA
on
February 18th, 2022
Thank you for the 5-star review, Theresa. We strive to provide our customers with great customer service. Were happy that Joshua was able to help with your account concerns. We hope to serve you for many years to come!
— CleanSky Energy
Renewal
| Was really easy and i got good deal and the customer services was great help. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Energy Renewal
from
Philadelphia, PA
on
January 21st, 2022
Thank you for the 5-star review. We appreciate customers like you. Have a wonderful day!
— CleanSky Energy
Polite, Patient, and Professional
| Very helpful consultant. Answered all of my questions very patiently. Quite professional and knowledgeable. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda K
from
Allentown, PA
on
January 19th, 2022
Thanks for the great review, Linda. We're pleased to know that you are happy with our service and look forward to doing business with you for many years to come!
— CleanSky Energy
Re enrollment
| This was awesome! Team member was pleasant,knowledgeable &efficient | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kate
from
Spring Mills, PA
on
January 5th, 2022
Thank you for your kind words, Kate! Customer service is important to us. We are happy to hear that you were pleased with your service! We appreciate the awesome 5-Star review. Have a great day!
— CleanSky Energy
Very easy to switch
| Michael was very pleasant and made the switch very easy. He was very knowledgeable. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Angela
from
Newtown, PA
on
November 17th, 2021
We appreciate your wonderful feedback, Angela! We are glad you found the enrollment process to be so easy and we appreciate you instilling your trust in CleanSky Energy! Have a wonderful day!
— CleanSky Energy
Excellent service
| The young lady I spoke with was very efficient & knowledgeable. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Karen
from
East Stroudsburg, PA
on
November 10th, 2021
Thanks for the 5-star review, Karen! Were so glad to hear that we were able to help with resolving your concerns. Thank you for taking the time to share your experience. Have a wonderful day!
— CleanSky Energy
Great Customer Service
| Customer service rep who signed me up for your service is professional, persistent, knowledgeable, empathetic, polite, and 15 other adjectives. Keep her with your firm. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rundad03
from
Philadelphia, PA
on
November 3rd, 2021
We are glad to have you as our customer, Samuel! Our goal is to always provide exceptional customer service. We hope that our relationship with you is a long one! Have a great day!
— CleanSky Energy
WARREN J. ADAIR, J. D.
| This was only a three month rate supplied by them. I will not renew unless the come close to that on a new contract. Their agent was exceptionally knowledgeable during the enrollment process. It is too early to say how effective they will be in the long run. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
WARREN J. ADAIR, J. D.
from
Wayne, PA
on
November 3rd, 2021
Thank you for your review Warren! We strive to always offer you the best competitive rates and outstanding customer service. We are confident that you will enjoy your experience and great rates. Thank you for choosing CleanSky Energy as your supplier. Have a great day!
— CleanSky Energy
Satisfied
| I had contacted cleansky energy about my bill being unusually high, my customer rep was name Rovis. I explained to him the situation and after reviewing the details we were able to get our bill adjusted due to the circumstances. I am more than satisfied with his professionalism. For all my cleansky energy needs i will be sure to keep in touch with Rovis | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Hoa Le
from
Philadelphia, PA
on
September 16th, 2021
Thats awesome to hear Hoa Le! It's great to know that Roveis was able to resolve your billing issue. We will make sure that he is recognized for his great customer service. We are always here to help and appreciate your business. Have a great day!
— CleanSky Energy
Spoke to Rovis 154
| He was very helpful, answered all my questions and set me up with what I wanted, | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lois Gest
from
Denver, PA
on
September 13th, 2021
This is very awesome to hear that Rovis was able to renew you into one of our affordable plans. Thank you for the 5-star review, Lois. We hope to serve you for many years to come!
— CleanSky Energy
Bambi
| Excellent customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bambi Hobart
from
Spartansburg, PA
on
August 18th, 2021
Thank you for taking the time out of your day to leave us a review, Bambi. We are happy to provide excellent customer service and appreciate your business. We're always here if you need us.
— CleanSky Energy
Customer service
| Thought about switching to get a better rate but the agent gave me an even better rate | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kenneth Pfleging
from
Bushkill, PA
on
August 12th, 2021
Thank you for your positive feedback Kenneth! We certainly understand how important savings and low cost are and we are happy that you have found that in CleanSky Energy. Thank you for allowing us to be of service to you.
— CleanSky Energy
Excellent savings!
| They have been very competitive to my regular electric company. I am very satisfied. I recommended my friend, and help set her up, her bill dropped a a huge difference. We have been very happy with Clean Sky | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Connie
from
Ebervale, PA
on
July 28th, 2021
Thank you for leaving a 5-star review, Connie! We are happy that you are satisfied with our service. We hope to serve you for many years to come!
— CleanSky Energy
Good company
| No problems so far! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chrissy
from
Shenandoah, PA
on
July 21st, 2021
Were very glad to hear that youre satisfied with our service, Chrissy! We look forward to being your supplier for many years to come.
— CleanSky Energy
Great!!!!!!!!!
| Everyone was fabulous!!!!!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Levada Ackerman
from
Garrett, PA
on
July 14th, 2021
Thank you so much for the 5-star review, Levada! We appreciate you telling others about your experience. We look forward to doing business with you for many years to come!
— CleanSky Energy
CleanSky energy is the best
| Great in every aspect!great!great!great! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Levada Ackerman
from
Garrett, PA
on
July 7th, 2021
Thanks for the great review, Levada! Were pleased to hear that you have been happy with our service. We are honored to be your electric supplier and look forward to doing business with you for many years to come!
— CleanSky Energy
Wonderful Company
| Enrollment was super easy, the price can not be beat and best of all it is all clean energy! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Susie Randal
from
Bradfordwoods, PA
on
June 4th, 2021
Hi Ms. Randal! Thank you for your kind words. We know that choosing a supplier is not always the easiest task, but we are excited that you have given CleanSky Energy an opportunity. We appreciate you taking the time to share your customer experience with us and look forward to many years of continued business with you. Have a great weekend!
— CleanSky Energy
Getting back on track with clean sky energy
| I had called about my high electric bills not Realizing I had gone out of contract no wonder they were double the gentleman that took care of me gave me a refund for $68 On the last months bill. Got back on track with a contract I will be checking out for natural gas next thank you | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Chris Jenkins
from
Williamsport, PA
on
November 9th, 2020
Hi Chris, thank you for taking the time to leave this great review. We are so pleased that we were able to assist you with your account and meet your expectations. We're always here if you need us.
— CleanSky Energy
Saving Money
| My bill dropped by about $50 per month by switching | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cory
from
Millersburg, PA
on
November 9th, 2020
That is great, Cory! We love providing an affordable and reliable product to our customers. Thank you for being a CleanSky Energy customer! Have a terrific Tuesday!
— CleanSky Energy
CleanSky Energy Review - By Jerome Puskarich
|
I am pleased with the service from CleanSky Energy. It has help reduce my electricity costs for my home this year where a COVID-19 Pandemic has caused other costs to raise. |
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| Likely to recommend |
—
Jerome Puskarich
from
Washington, PA
on
October 22nd, 2020
Hi Mr. Puskarich! Thank you for your positive review! We certainly understand how important savings and low cost are and we are happy that you have found that in CleanSky Energy. Thank you for giving us the opportunity to be of service to you.
— CleanSky Energy
Great service, easy to work with
| Something I never think about is my energy cost. After doing a little research I narrowed it down to 3 companies. Titan was the best rate and easy customer service! | |||
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ron
from
Brackenridge, PA
on
January 3rd, 2019
Hi Ron! Thank you for your positive feedback! We certainly understand how important savings and low cost are and we are happy that you have found that in Titan Gas and Power. Thank you for giving us the opportunity to be of service to you. We love your energy!
— CleanSky Energy
Amazing People!!!
| The overall experience was great for me with Titan. They are really helping by reaching out to homeowners by themselves. Mr. Harper reached out to me and made everything easier then ever before. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda Phillips
from
Aliquippa, PA
on
October 30th, 2018
Hi Ms. Phillips, Thank you so much for your positive feedback. We are honored that you have selected us as your supplier, and we look forward too many years of continued service. We love your energy!
— CleanSky Energy
| Plans & Pricing | |
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| Likely to recommend |
Always look when you choose
| Im paying more for gas i should have looked better at the prices i was with ugi and cant switch because it would cost me 75.00 to cancel im 72 yrs old and things are tough now,,,,ugi cost is 0.413 | |||
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Michael Sivak
from
Coplay, PA
on
March 18th, 2024
Excellent Customer Service
| Worked with Francine today on my Gas Utility, she was excellent and very patient w/mature and ill at the time customer. This organization has been very upfront w/my need for all details, and requests. I would highly recommend them in all facets of their customer service. Only wish we could get a bit more competitive w/electric rates, would want them as my supplier for electricity too. | |||
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Deb C
from
Mc Elhattan, PA
on
November 20th, 2023
Seamless transition
| The account manager revisited my account history and was able to satisfactorily pinpoint my dissatisfaction with my exorbitant billing Upon joint review we were able to arrive at a fair price moving forward and he was also instrumental in a review of an additional utility account. This was my very first person to person contact with this company and I did not go away disappointed nor unsatisfied. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
D. Ashley
from
Pittsburgh, PA
on
August 15th, 2023
Customer Service Call-Spoke with Rovis
| I was very confused about this program since it was my first time and I had not received any information on what to do next. Rovis alleviated all of my concerns and gave me all the information I needed. He provided exceptional customer service and I hope this will be my experience going forward with this company as a whole. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jacqueline A Howard
from
Philadelphia, PA
on
June 16th, 2022
Thank you so much for the 4-star review, Jacqueline! We're happy to hear about your positive experience with Rovis. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come! Have a great weekend!
— CleanSky Energy
Sign up
| I received a call earlier today from this company, but at the moment I am not interested in switching to a new supplier. The Gentleman I spoke with was very understanding of this and didn't try to push me into something I didn't want. Which was nice . Thank you Joshua. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christina
from
Shenandoah, PA
on
May 26th, 2022
Were glad to hear of your positive experience, Christina. It was a pleasure knowing that Joshua was able to assist you. Have a wonderful day!
— CleanSky Energy
Rates
| I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs. | |||
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| Account Management | |
| Likely to recommend |
—
Isabella
from
Dingmans Ferry, PA
on
January 28th, 2022
We are always happy to help Isabella! Were happy to hear that you are pleased with the service you received! Thank you for being a valued customer!
— CleanSky Energy
Mery
| Very helpful and explanatory, professional. Never had such a good experience with a customer. rep before. Thank you mery. | |||
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| Likely to recommend |
—
Nancy
from
Blandon, PA
on
January 6th, 2022
We're so glad to hear that Mery was able to assist you. Thank you for taking the time to share your experience. We hope to serve you for many years to come. Have a great day!
— CleanSky Energy
Electric
| Rovis was polite and well informed | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Linda
from
Pittsburgh, PA
on
January 5th, 2022
We are happy that Rovis was able to assist you, Linda! We appreciate your business and we're thankful for amazing customers like you. We look forward to being your supplier for many years to come.
— CleanSky Energy
Very helpful
|
The agent (Roveis) was very helpful to My Questions thanks alot |
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| Account Management | |
| Likely to recommend |
—
Roveis BARRS
from
Lancaster, PA
on
September 17th, 2021
Thanks for the awesome review Ms. Barr! Were happy to hear that Roveis was able to successfully assist you and provide you with customer service of our standards. He will receive the proper recognition for his professionalism and awesome customer service! Have an amazing day!
— CleanSky Energy
Pleasantly surprised
|
Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot. I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698. Up just enough I didn't notice until I finally saw a bill north of $300 (!). Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement. Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky. My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right. |
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| Likely to recommend |
—
Pleasantly Surprised
from
Lancaster, PA
on
September 9th, 2021
Were happy that Jasmine was able to help you resolve your concerns. Thanks for placing your trust in us and your willingness to share. Have a wonderful day!
— CleanSky Energy
My review
| I have no comment | |||
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| Likely to recommend |
—
My Review
from
Philadelphia, PA
on
August 12th, 2021
Thank you very much for your review, Mr. Miller. We love your energy!
— CleanSky Energy
Good Answers and Customer Service
| I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You! | |||
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| Likely to recommend |
—
Timothy F. Campbell
from
Dalton, PA
on
February 19th, 2021
Thank you for your wonderful review, Mr. Campbell! CleanSky Energy appreciates your continued business and loyalty. We are always happy to hear from our customers.
— CleanSky Energy
Recommend this company
| I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch. | |||
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| Likely to recommend |
—
Bentley
from
Carlisle, PA
on
November 10th, 2020
Yay!! We appreciate you taking time out of your day to leave us a review. We are so happy to hear that you're enjoying your service and took time to tell others about our service. We appreciate and value your loyalty.
— CleanSky Energy
Good company
| Called customer service on a price question after having signed a contract. They were easy to talk to and quick to answer. | |||
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| Likely to recommend |
—
Good Customer Service
from
Georgetown, PA
on
November 9th, 2020
Thank you for taking the time out of your day to leave us a review, Barb! We are always happy to provide great customer service and appreciate your business. Have a great day!
— CleanSky Energy
Most Recent 3 Star Reviews
7 Customer Reviews Written Overall
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| Likely to recommend |
Ugi is cheaper
| Looking for lower prices are hard to find,,,,,when your living on ssi and a pension of 211.00 a month its very tuff,,thank you | |||
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| Likely to recommend |
—
Price
from
Coplay, PA
on
February 16th, 2024
Buyer beware
|
Just a warning...pay close attention to when your contract expires. They have predatory billing practices.
I didn't realize that my term had expired. But I wasn't that concerned because it would just be fair market prices (I thought). My rates had quadrupled before I realized there was a problem. I did try to talk to customer service to be made whole they offered me an insult and Said it was the best they could do. The service itself we never had a problem with, but they are a bad faith company. Be careful. |
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| Likely to recommend |
—
Sarah
from
Philadelphia, PA
on
September 7th, 2023
Joshua
| Very pleasant and understanding about a fellow employees failure to complete a cancellation order as requested. Joshua corrected the error. | |||
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| Likely to recommend |
—
Don
from
New Cumberland, PA
on
May 9th, 2022
Thats awesome to hear, Don! Were glad that Joshua was able to assist with your concerns. Have a great day!
— CleanSky Energy
Not good
| Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket | |||
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—
Me
from
Duncannon, PA
on
April 20th, 2022
Thank you for the review, Roy. We appreciate you trusting us. Have a great day!
— CleanSky Energy
Careful with Phone Scam saying they are "Clean Sky Energy"
|
I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers. Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary |
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—
Nuka
from
Beaver, PA
on
September 16th, 2021
Thank you for your review, Donna. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. I would like to confirm that your account has been reviewed by one of our Issue Resolution Specialists and an attempt was made to contact you directly by phone. We would love the opportunity to speak with you to address your concerns and provide you with a resolution. Please contact our Customer Service department at (888) 355-6205. We look forward to hearing back from you.
— CleanSky Energy
Review for Rovas
|
Rovas educated me on how to understand my bill. Even if he had to go over things more than once, he was very patient. He walked me through all the options I had to choose from. I ended getting a much better deal than I had. I want to thank him for all the time he spent with me. Sincerely, Sandra Petti |
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—
Sandra Petti
from
Birdsboro, PA
on
April 14th, 2021
We are so happy to hear that Rovis was able to assist with your concerns. We appreciate the positive feedback, Ms. Petti! We are very grateful for customers like you and hope you stick with us for years to come!
— CleanSky Energy
No energy generation and transmission company is your friend
| Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat. | |||
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—
Monyker
from
Lancaster, PA
on
December 29th, 2019
Thank you for your review. Titan Gas and Power sincerely apologizes for the delay in your responding to your review. We have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards,
Titan Gas and Power
— CleanSky Energy
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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DONT USE CLEANSYKY ENERGY
| I've been a customer for a year. I received the reduced rate when I initially signed up. After 1 year and not signing a contract my rate went up 110%!! So, if you aren't monitoring your email or mail goes to spam expect to pay over 110% if you don't renew with them which I consider to be outrageous! I am reasonable and can understand an increase of 10-20%, but not 100% which in my opinion is them taking advantage of the situation. | |||
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—
Gates
from
Chalfont, PA
on
November 9th, 2023
Highway robbery
| Get you in the door with a low price. Not once did they say i would be charged 5.95 a month plus over .11 cents a kwh double of penelec. absolutely ridiculous.having a hard time canceling so I'm going to sign up with another company and they will automatically cancel for me. Never again. STAY AWAY IF YOU VALUE YOUR MONEY | |||
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—
Jay
from
Erie, PA
on
February 28th, 2021
Good afternoon Jay. We are saddened to hear that your experience was anything less than exceptional. In an effort to prevent our customers from defaulting to a month-to-month market variable, multiple expiration notices are sent before contract expiration. Our goal is to provide and keep all of our customers on competitive fixed-rate plans. We would like to further review your account and investigate what took place. Please contact us at customercare@cleanskyenergy.com with your account information. We look forward to helping you resolve this. Have an awesome Monday!
— CleanSky Energy
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MAKE SURE YOU SWITCH AFTER TERM
| THE CONTRACT TERM EXPIRED. THANK GOD I HAD A NOTE TO CHECK THE PRICE. AFTER A 30 DAY WINDOW, CLEAN SKY WAS NO A MONTH TO MONTH CONTRACT AND THE PRICE MORE THAN DOUBLED. MENTAL NOTE CHECK YOUR RATES AND BILLS! | |||
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UNSATIDFIED CUSTOMES
from
Orwigsburg, PA
on
January 21st, 2025
Total scam do not buy CleanSky!
| This company offers a low intro rate and then hopes you don't notice when your contract expires and they flip you to a rate that's about 250% higher than standard rates. Total scam and in my opinion unethical. One positive: DeMario, the customer service agent I called to cancel this highway robbery program, was nice and professional. | |||
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—
Ben
from
State College, PA
on
December 26th, 2024
Deceptive Pracitces...Scam
| I signed up for the electric service, not the gas, since their gas rate was higher than what Peco offers. This is all recorded, then they deny it. We are getting gas bills through the winter that are double what they should be. We were put on a variable plan without our knowledge, or permission. They are a scam. There is no savings here, do yourself a favor and say no thank you. When trying to cancel they'll give you the run around and say it'll take 45 days. This has been an expensive life lesson. | |||
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—
Jonathan Liess
from
Collegeville, PA
on
March 3rd, 2024
None
| Signed up and they said it would start with my January bill? I think. I still have my old supplier. So now Ill switch to someone else for my supplier | |||
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None
from
Allentown, PA
on
February 5th, 2024
Ripping off Senior Citizens without any Regard
|
I received a bill for November that is $564.99, which was $231 in February. When I called asking why & for some help on this bill I was told our "Service Expired" and I was being charged 21.9 cents/Kwh. I told them we never received a notice as emails may have gone to scam. The Rep would give me a $50 credit on our NEXT BILL IF WE SIGNED UP TO RENEW OUR SERVICE!! OML are you kidding me????? So SAD a company won't work with a Senior Citizen household that has not been late, or not paid their bills since moving into this home in 1988!!
Too bad you can't give a ZERO star rating for this company!! |
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—
MaryAnn Hewston
from
Conneaut Lake, PA
on
October 18th, 2023
Robbery
| After our contract expired, or variable rate increased very minimally. Due to this we continued with Clean Sky energy as our supplier. Within 2 months they over doubled our rate without notice that there was going to be increases monthly. They are criminal in the way they go about their increases without notification. I would highly highly recommend staying as far away from this company as possible. Also please be aware to have friends/family/business associates stay away as well. | |||
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—
Taylor
from
Lehighton, PA
on
September 21st, 2023
Do not trust this company
| My last 2 monthly bills doubled. I am single, only person living in my home. I called cleansky customer service. The excuse I got, why my bill doubled, they sent a email to let me know I had to renew my contract, or I would be charged double the rate. I responded to the lady. This is not my email, you sent it to. You have my address, why wouldn't you send a letter to the address on my account ? Why wouldn't you call me ? There response was, since we have you on the phone we can lower the rate. I said, no you can cancel my account immediately. I got the response, I am sorry, it will take upto 7 business days to cancel and in those 7 days you will be billed the double rate. I called met- Ed, they canceled the account that this company rip hard working single women off. On this page of rating it makes you put a number in. My rating is do not use this company | |||
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—
Debra Hayes
from
Hanover, PA
on
September 19th, 2023
How are they legal
| I had Cleansky as my energy supplier without even realizing it for about 1.5 years. My rate was fine, about 0.07/kwh. Then one day, my bill shot up, and I see that my rate went up to 0.2/kwh. How it's even legal to almost triple my rate in one go is beyond me. | |||
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—
Whitney
from
Philadelphia, PA
on
September 6th, 2023
Fraudulent and deceptive practice's
| Without notification, they double the rate higher than PPL in one bill, the highest electric bill I have ever received, and call them to see what happen, and told me nothing I can do and sent me a letter that I never received, even tho they have my phone and email but they don't want to let you know rather just hit you with a high bill. stay away do not ever use them, this is a very bad company. | |||
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| Likely to recommend |
—
PA-Proud
from
Wilkes Barre, PA
on
August 17th, 2023
Very annoying
| These people are constantly calling. The calls are unwanted and are very annoying. Seems like a scam to me! Would NEVER deal with this ourfit!! If I block their calls, they just use another number to call. | |||
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Ole Goat
from
Kutztown, PA
on
August 11th, 2023
Absolutely horrible
| I've blocked 7 numbers for this company they do not stop harassing me daily several times a day I tell them stop calling me take me off the list and they just hang up and call a hour later from different number. Today was last straw I'm contacting a lawyer about this harassment | |||
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—
Stop Harassing People
from
Bristol, PA
on
August 9th, 2023
Lousy, Unethical.
| Because I didn't respond to their letters (I assumed my relationship with them was done). Instead they charged me triple the normal rate from my West Penn Power supplier. | |||
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—
Eugene Miller
from
Bellefonte, PA
on
August 8th, 2023
Get scammed and laughed at
| They send you mail after mail, saying your contract is ending and do you want to get into another contract. Usually, when a customer doesnt respond to those, that means they do not want a new contract and do not want to do business with you anymore. Not clean sky! They will hate your rate up three times what it was and not tell you theyre going to do that, and when you call them about it, they laugh at you, treat you like youre stupid, and when it charges a whole bunch of fees to get them off of your bill. I cant believe people are getting away with this these days. | |||
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—
Deanna North
from
North Versailles, PA
on
August 5th, 2023
We hate to hear about your horrible experience, Deanna. At CleanSky Energy, we strive to offer fixed and price-protected rates and renewable products to all of our customers. Your concerns regarding the higher rate are concerning, and we never intend to keep our customers at a higher rate. We appreciate your business at CleanSky Energy and would love to address your concerns. Please contact our Customer Service department at www.CleanSkyEnergy.com so we can address your concerns. We look forward to hearing from you soon.
— CleanSky Energy
Absolutely horrible
| Nonstop harassment phone calls 10+ times a day doesn't matter if you block their number they'll call off different number nonstop every single day company is trash | |||
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—
Horrible Company
from
Bristol, PA
on
August 2nd, 2023
We apologize for any inconvenience you may have experienced. Allow us to begin by assuring you that we take these types of complaints very seriously. If you wish to be added to our internal do not contact list, please send your phone number to us at CustomerCare@CleanSkyEnergy.com. This will ensure that you won't receive any further communication from CleanSky Energy or any representative in the future. We look forward to your response and hope to resolve this matter promptly.
— CleanSky Energy
Price Gouging
| Over the course of three months the price per Kwh rose over 300% in the hottest months of the year. This is blatant price gouging. Rates also became variable without my knowledge or without me being notified. Very unfair business practices, steer clear. | |||
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—
Liam Dawson
from
Erie, PA
on
August 1st, 2023
We are sorry to hear about your negative experience, Liam! At CleanSky Energy, we strive to offer excellent customer service and competitive prices to all our customers. We understand your concerns regarding the higher rate and would like to clarify that we never intended to keep our customers at a higher rate. We appreciate your business and would like to address your concerns. Please contact our Customer Service department so we can offer the best products available to you. We look forward to hearing from you soon.
— CleanSky Energy
Scam
| Clean Sky operates on the lie of 100% renewable energy. There is no such thing! When I asked the pushy sales rep what renewable energy was, his only answer was the opposite of non-renewable. Then claimed windmills and solar. I asked, What if its dark and the wind isnt blowing? Will you shut my power off? The moron got mad. Signing up for this supplier is like a time share. You get notices every couple of weeks you need to sign up again before your three month contract runs out! I didnt have the time and my rate went to 21 cents! A real supplier stopped by and asked why I had the highest rate in the area!!!! I got three years at 9 cents. Clean Sky calls me the next day and offers me 10.5 cents. I told them I had a better deal for three years and less money. The asked if the energy was 100% renewable?!! Its the same wires from the same grid!!! They are scam artists trying to capitalize on save the planet Al Gore propaganda. | |||
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—
Cy Sanders
from
Camp Hill, PA
on
May 17th, 2023
Allow me to begin by assuring you that we take these types of complaints very seriously. At CleanSky Energy, we strive to ensure that our sales representatives are professional and honest when interacting with potential customers. Unfortunately, we were unable to find an account based on the information provided. Contact us at your earliest convenience with your account details to resolve your concerns, at CustomerCare@CleanSkyEnergy.com. We are eager to hear from you and resolve this issue.
— CleanSky Energy
Poor Customer Care
| Signed up for a "fixed" rate and was never notified when the contract ended. I was moved to a "variable" rate without my consent and paid double to triple monthly payments than local PA competitive rates. Clean Sky didn't care about the customer or they would of called to make me aware of the cost increase. When I called about this issue - Customer Service shared they "texted" me however the phone number they had was a land line. It's unfortunate in these times of economic issues-difficulties utility companies take advantage of the customer. When I requested a rebate or a credit - they were "NON-NEGOTIABLE". | |||
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—
Susan
from
Leechburg, PA
on
September 26th, 2022
Thank you for your review. Our goal is always to ensure that our customers have a positive experience, Susan. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that you have already spoken to one of our customer service agents regarding your concerns. If you have any further questions or concerns regarding this matter, please email us anytime at CustomerConcerns@CleanSkyEnergy.com. Have a wonderful day!
— CleanSky Energy
Harassing Phone Calls
| This company calls incessantly! I have never done business with them and never will. My phone number has been on the National Do Not Call Registry since 2008. I get up to six calls a day from multiple phone numbers and they all come up as Cleansky Energy. I have sent an email to their customer service requesting them to stop calling me. I received no response. I have reported them to the FTC for violating the Do Not Call Registry. I will be seeking legal action against them next. I can only imagine how horrendous they must be to deal with as an actual customer! | |||
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—
RdneckGrl13
from
Carnegie, PA
on
March 30th, 2022
Good morning Christina, allow me to begin by assuring you that we take these types of complaints very seriously. According to our records, your phone number ending in xxxx2145 was added to our Internal Do Not Call list on 3/24/2022 as requested. Please note that it takes approximately 30 days to ensure that you are not contacted by any entity representing CleanSky Energy in the future. I would also like to confirm that your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com to provide them with the phone number that is contacting you to assist with our investigation.
— CleanSky Energy
Buyer beware!
| I signed up for a 3 month promotion at a lower rate. By law, the company is to notify the customer when the rate is going to change. I received no notice and my per kw rate quadrupled! Unbeknownst to me until I received the bill. Stay far away from this operation! | |||
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Scammers
from
Center Valley, PA
on
March 30th, 2022
Hello, thank you for your feedback. We strive to provide our customers with great service and affordable rates! It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
— CleanSky Energy
A rip off company
| A rip off company ,after my 3 month contract was up [ I was dealing with other important things ] my rate increased every month . My rate was 6 cents a KWH and every month it went up . My finial bill [5 months later ] was.19833 a KWH. IF IHAD NOT SEEN THIS WHAT A FEW DOLLARS A KWH | |||
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—
Dan
from
Philadelphia, PA
on
March 18th, 2022
Thank you for your review, Dan. Allow me to begin by assuring you that we take these types of complaints very seriously. We strive to provide our customers with great service and affordable rates! It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
— CleanSky Energy
They will double your rates the second they can
| I switched back to PECO when their gas rates stopped being competitive. They month in between they doubled my gas rate and blamed it on the variations in the market. My bill went from 380 to 680 and almost all of it was the gas charges from CleanSky. Do not use them ever! Did I mention it was the month my wife died. What a kick in the pants! | |||
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—
Scott
from
Glen Mills, PA
on
January 31st, 2022
Hello Scott We are deeply sorry to hear about your loss and offer our deepest condolences. Our goal is to ensure that our customers have a positive experience. I would like to confirm that your account has been reviewed by one of our Issue Resolution Specialists and an attempt was made to contact you directly by phone. We would love the opportunity to speak with you to address your concerns and provide you with a resolution. Please contact our Customer Service department at (888) 355-6205. We look forward to hearing back from you.
— CleanSky Energy
Not recommend
| My husband and I are on a very fixed income. After awhile our bills skyrocketed! They said our contract ran out. They never informed us of that! I called in December and the lady assured me the bill would be much less. It was 70$ higher than our December high bill! These people took food off our table! Would not recommend at all | |||
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| Likely to recommend |
—
Darlene
from
New Florence, PA
on
January 13th, 2022
Thank you for your review, Darlene. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for customers to have a high rate. Your feedback has been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your name and phone number to be added to our Do Not Contact list to ensure you are contacted by any entity representing CleanSky Energy. We look forward to hearing back from you.
— CleanSky Energy
Awful, Awful!!!
| I went with this company to save money did a 6 months contract, NEVER received any reminders of contract being completed and they just went and doubled my rate so all the money i saved i lost, did nothing to try and resolve or compensate for what they did, save yourself the headache DO NOT USE THIS COMPANY | |||
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—
Tracy
from
Benton, PA
on
January 10th, 2022
Hello Tracy. We regret to hear your experience was anything less than exceptional. We certainly understand how important savings and low costs are. We would be happy to discuss your account and review available options to reach a resolution. Please connect with us at CustomerCare@CleanSkyEnergy.com. Were always here to help and look forward to hearing back from you. Have a great day!
— CleanSky Energy
Drastically raise your rates after initial 3 month contract.
|
Rate went up to .16 per kilowatt hour for Dec 2021. PPL is currently at .095. After end of initial contract rate went to a variable rate per snot on the phone that I talked to. Supposedly they sent out two letters to let me know all this, but I don't recall getting them. I asked if they had my phone#. They said yes but they don't call about this for some reason. Asked if they could do anything to help me on the bill. The only offer was to stick with them and they would retro fix this. I'm not that stupid. |
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—
Terrible Company!! Many Negative Reviews!!!
from
Auburn, PA
on
January 3rd, 2022
Thank you for your review. At CleanSky Energy we strive to provide the best experience we can for our customers. Our intentions are never to keep any of our customers at a higher rate. I was not able to locate your account. Your feedback has been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We would like to learn more about your specific situation and make things right. We look forward to hearing back from you.
— CleanSky Energy
Sign up
| This is a scam, i never ever signed up with them, i don't know how they my information, if they don't refund my money I'll have to take legal action. | |||
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| Likely to recommend |
—
Mou
from
Hatfield, PA
on
December 18th, 2021
Thank you for your review, Mou. This is not at all the type of customer experience that we would want you or anyone to have. We would like the opportunity to review your issue to reach an amicable resolution. Please contact us with your account information at CustomerCare@CleanSkyEnergy.com. We look forward to hearing back from you. Have a great day! <br />
— CleanSky Energy
Unbelievable Rate Increases - 100% agree w/ other reviews, Highway Robbery
|
I signed up for a 3 month plan with these guys - initially no problem. Towards the end of the 3 month contract I called in and informed them that I would not be renewing w/ them. Fast forward to last month - my bill was the highest it EVER was, and the house is currently vacant! The reason? They increased my rate from under $0.05 to over $0.13 overnight. Met-Ed is currently at around $0.07 - CleanSky is almost DOUBLE that rate. I've emailed multiple times and never received a response. Avoid these people - completely unethical. |
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| Likely to recommend |
—
Ehren
from
Reading, PA
on
October 28th, 2021
Thank you for your review, Ehren. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. Your concerns have been escalated to our Issue Resolutions department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details, and refer to this review. We look forward to hearing back from you.
— CleanSky Energy
Bait and Switch
| As soon as the contract period ends their "competitive" pricing changes to DOUBLE Peco cost to compate. | |||
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—
Will
from
Philadelphia, PA
on
October 28th, 2021
Thank you for your review, Will. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Issue Resolutions department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details, and refer to this review. We look forward to hearing back from you.
— CleanSky Energy
Unethical business practices
|
I called the customer service department about the outrageous power bill just delivered to me. So they almost triple my kwh rate and I wanted to know why. The customer service rep told me that my fixed rate contract had run out and you automatically switched me to a variable rate plan at a % of their choosing. Which would havent have been the huge problem if your company didnt take advantage of the situation and there customers. I have shopped all the other energy supplies in my area and my new rate is double other variable rate and almost triple other fixed rate contracts. When I asked how they could justify such an outrageous increase way outside the current market value/rate i received a we provide clean energy as an answer. Thats just unethical and a Lie. Clean energy is just a competitive and in a lot of way cheaper then alternative energy sources. I have a list of other 100% renewal and clean energy providers at a variable rate way under theirs. I think using clean energy as a front to take advantage of customer to be a very unethical business practice. I have documented the other rates from competing supplier (both variable and fixed). I believe companies such as Clean Sky who perform unethical business practices and take advantage of your customer need to be held accountable. These unethical and immoral practices need to be investigated and shared so customers know who they are dealing with especially in times of nation crisis like the pandemic and extreme weather events. Making their business practices even more unacceptable and in my view should be criminal |
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Andrew
from
Zionsville, PA
on
September 15th, 2021
Thank you for your review, Andrew. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. An attempted to contact you in resolving your concerns but was unsuccessful. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
— CleanSky Energy
Robbery
| This company is stealing $ from their customers. They charge an exorbitant amount as compared to other companies - don't let your contract expire - in fact, do not enter into an agreement with this company. DOWNRIGHT AWFUL what they do and the amounts they charge for electricity. DON'T DO IT! | |||
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Robbery
from
Carrolltown, PA
on
August 18th, 2021
We sincerely apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact us at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details. We look forward to hearing back from you and assisting you with your account.
— CleanSky Energy
Scam
| Horrible company. Biggest increase than any other company upon completion of contract. Six times higher. Biggest rip off. Dont use them. | |||
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—
J
from
Chalfont, PA
on
July 22nd, 2021
Thank you for your review, J. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
— CleanSky Energy
Customer Care
| A wonderful customer care representative, Karla, navigated me through a transition to new rates. Courteous, professional, knowledgeable, and a great sense of humor to boot. Clean Sky Energy is fortunate to have her on the team. | |||
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—
Bill Yanavitch
from
York, PA
on
July 13th, 2021
Thank you so much for the great review, Bill. We are glad that Karla was able to assist you. We appreciate you taking the time to tell others about your positive experience. Have a wonderful day!
— CleanSky Energy
Bait, switch and then trick - Stay away !
|
I signed up with them for 3 months contract at 0.0389 After contract without any sort of communication the rate was increased 3 times making it almost twice the rate of PPL reference rate. I moved to a different supplier. They called me twice and tried to trick me into continuing with them for the same exorbitant price !!! When they called, I was asked if I made any changes to my information like address and phone number. I said no, but I changed the supplier. Caller said okay bye. As a customer, this seems shady business practice to me ! I will stay away from this supplier. |
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—
Pplcustomer
from
Mechanicsburg, PA
on
June 9th, 2021
Thank you for your review. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
— CleanSky Energy
Beware - theives
| After my introductory rate ended, I watched my electric bill every day to see what the variable rate would be. My rate did not change on my daily usage for the entire month, and stayed at 4.4/kwh displayed on my daily usage every day of the month. After the month ended, I received my bill, and low and behold, they were charging my 11.69/kwh ! for the entire month, even though they showed 4.4. Customer service said they were not obligated to show the rate. Maybe not legally, but ethically they should show what they are charging you. Don't use this company if you want a company with morals. | |||
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Morally Corrupt
from
Pocono Lake, PA
on
May 25th, 2021
Thank you for your review, Morally. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 04/21/2021. Our records show that 3 expiration notices were sent to the email address and mailing address we have on file on 02/15/2021 and 03/17/2021. If you could give us a chance to make things right. We can offer you an incentive. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
— CleanSky Energy
STAY AWAY
| They sucker you in with a low initial rate and then the second the plan expires they will charge you literally the most expensive rate anyone has ever charged anyone for electricity anywhere. Just because something is legal doesn't mean it is ethical. And this company is the least ethical electricity supply company I have encountered. | |||
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Tony
from
North Wales, PA
on
April 23rd, 2021
Hello Tony, thank you for your review. At CleanSky Energy, we strive to provide the best experience we can for our customers. Our intentions are never to keep any of our customers at a higher rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 01/15/2021. Our records show that two expiration notices were sent to the email address and mailing address we have on file on 12/11/2020. Please give us a chance to make things right. Please email us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.
— CleanSky Energy
Worst company I selected for my electric needs.
| I signed up for my electric supply from last Sept. and I have been charged more KWH rate than what peco signed me up for. The customer service always tell me to contact peco and never wants to resolve my issue for months. Every month my bill is charged extra $40 for no payments. I have been contacting peco & Cleanskyenergy but not resolutions. Very fustrated & angry. | |||
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—
Peco Customer
from
Harleysville, PA
on
March 23rd, 2021
We value you as a customer and are here to help address any concerns or charges you have on your bill. We would like to get more information and review your account. Please email us with your account details at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 during our normal business hours from 8 am 7 pm EST. We will be more than happy to review your account to see what may have happened and provide you with a resolution. We look forward to hearing from you. Thank you!
— CleanSky Energy
Deception
| Never had any contact from Clean Sky to advise my rate would increase four fold. Ill be very careful to avoid them in the future and advise everyone I know of their practices. | |||
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—
Sneaky
from
Coopersburg, PA
on
March 4th, 2021
We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. To better assist you with your account please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened. We would like the opportunity to turn your negative experience into a positive one. Thank you!
— CleanSky Energy
Watch out
| CleanSky Energy is a terrible company who is out to rob their customers. I will never do business with them again. I signed up for a fixed 3 month agreement and unfortunately forgot to sign up again or switch companies before they were able to spike a ridiculous variable rate to eventually 4x what I had originally signed up for. I never received notice/reminder ahead of the expiration, just my original sign up email. I contacted them and they claim they sent me additional reminder emails, but somehow I never received them even though I received the sign up email just fine. They also told me my phone number wasnt attached to an account, but then when they looked me up by address they found my number was there after all, so how can I trust that they actually sent me reminder emails. Ultimately its my mistake, but its sad a company this large is out to get people like this. A 4x jump is unnecessary and only compounded that it was during winter months when our electric use was at its peak. I hope they enjoy the few extra hundred dollars they got out of me and lose out much more in the long run from my business and hopefully others who read this. | |||
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Steve N
from
Pipersville, PA
on
March 4th, 2021
Good evening Steve. We are sorry to hear that your experience was anything less than exceptional. To prevent our customers from defaulting to a month-to-month market variable, multiple expiration notices are sent before the contract expiration date. We would like to further review your account and investigate what took place. Please contact us at customercare@cleanskyenergy.com or you can contact our Customer Service department toll-free at (888) 355-6205 with your account information so that we can discuss your concerns and hopefully provide you with a satisfactory solution. We look forward to hearing from you, have a great evening!
— CleanSky Energy
Thieves
| Rate after 3 months quadrupled! Scam operation. No notice of a change in the rate ever received. Be very aware of this problem and practices of Clean Sky Energy. | |||
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Never Again
from
Center Valley, PA
on
March 1st, 2021
Hello Mr. Lafaso, we always want our customers to have a great experience, but it sounds like that didnt happen this time. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. Our records show that you spoke with an agent regarding this matter and they were able to confirm that your fixed contract expired and contract expiration notices were sent to you. Because your service was not renewed upon the expiration of your contract your account defaulted to a month-to-month variable rate on 01/06/2021. Upon your request the agent submitted a cancellation for your electric service, your account with CleanSky Energy is scheduled to return to your utility, PPL on 03/05/2021. If there are any remaining questions or concerns regarding your account, please do not hesitate to contact us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. Thank you.
— CleanSky Energy
BEWARE!! BAIT & SWITCH ARTISTS!!
| This company got me over with a super cheap rate and next thing I know my rate literally TRIPLED, yes, TRIPLED! 16.9cents a kwh. Even the PPL Rep could not believe the price I was paying. Their customer service line is a joke. Wait forever to speak to someone! I will be looking into filing a complaint with the BBB! | |||
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—
Gretchen Bartram
from
Kinzers, PA
on
February 24th, 2021
Hello Ms. Bartram, customer service is important to us and we regret that your experience has been unfavorable. I was able to locate your account and it appears that your account was not renewed or canceled before your contract expiration date. According to our records, your service was enrolled with CleanSky Energy on a 3-month fixed rate which expired on 09/03/2020. Our records show that your expiration notices were sent on 06/22/2020 and 7/30/2020 to the email address on file. Your renewal notice was also sent on 07/31/2020 to the mailing address we have on file. Our records also indicate that you have already spoken with a Customer Service Representative regarding this matter. We would like to confirm a cancellation request was successfully submitted for your account. We're always here to help, if there is anything additional, we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205. Have an awesome day!
— CleanSky Energy
Price jumped almost 300% without notice.
| My price per kWh jumped from $.045 to $.1698 with a $5.95 monthly fee without notice of any kind. Try sending me a notice to re-subscribe to your plan instead of slamming me with an additional $150 bill in one month! An e-mail or phone call with an ID would be helpful. Gone to AEP! | |||
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—
YouChargedWHATNow?
from
Norristown, PA
on
February 19th, 2021
We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and it sounds like your contract may have expired. We would appreciate the opportunity to look into this issue. Please let us take a closer look at your account to see how we can help you by emailing us your account information at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.
— CleanSky Energy
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