The best review categories for Constellation are the order experience, with an average of 4.4 stars, and their billing & account management system, with an average of 4.4 stars.
PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.
Review from Jim R
Perfect
| Great rates, great service, best price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim R
from
Pittsburgh, PA
on
June 1st, 2022
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
New customer
| Very pleased | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cindy DeSarno
from
Scranton, PA
on
May 24th, 2023
New customer
| It's very simple to go online and save money by switching to Constellation . | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ddsurovec
from
Snow Shoe, PA
on
April 4th, 2023
Review
| Very good and through. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sarah
from
Leola, PA
on
March 24th, 2023
Excellent Company
| Received a very nice letter and welcoming calls from Constellation. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Fred M Myers
from
Fairfield, PA
on
November 12th, 2022
Ok
| Ok | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ok
from
Aston, PA
on
October 21st, 2022
Perfect
| Great rates, great service, best price | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim R
from
Pittsburgh, PA
on
June 1st, 2022
Smooth process
| Process of switching to Constellation was easy, rates are competitive. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lynda
from
Feasterville Trevose, PA
on
December 10th, 2021
A trusted company
| Constellation offers the best rates around. When you are looking for a new electric supplier look at them first. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jane R.
from
Hopwood, PA
on
December 5th, 2021
Constellation is great!
| For a lower electric and gas Constellation is the best. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Emil
from
Media, PA
on
March 16th, 2021
Very satisfied
|
I had a one year contract. No regrets about pricing. Signed back up for three more years |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jack
from
Landenberg, PA
on
November 19th, 2020
Most Recent 4 Star Reviews
5 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Renewal Notice
| The renewal letter notice should have contained the new options so we have ample time to make the best decision. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jeff Morgan
from
Springfield, PA
on
March 3rd, 2021
Constellation is a good company that followed thru with their promises.
| I have had no problems with Constellation since I signed up with them. Their rates were good and were exactly what they promised. Just waiting to see how much of a change there will be after my first year! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Pagram09
from
Bellefonte, PA
on
February 22nd, 2020
Good Alternative
| They made it so easy | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
New Kensington, PA
on
January 14th, 2020
Satisfied customer
| Constellation communicates with their customers each month and gives them a comparison of the amounts of electricity used from month to month. They also give suggestions on how to cut power costs in your home. I have been more than satisfied with their service. They also began reminding me several months ago that my contract with them is about to expire and offered options to stay with them or find another provider. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Patricia Wheatley
from
Confluence, PA
on
December 9th, 2019
A Smooth Transformation
| Like the title says, things went smoothly and I saved a bit on the costs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Robert T Wuscher
from
Emmaus, PA
on
November 6th, 2019
Most Recent 3 Star Reviews
5 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Never Received Promised Gift Card
| I was told I would receive a $100.00 gift card after 6 straight months of service. Filled out the required information,mailed it in and never heard back. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lisa
from
Blue Bell, PA
on
March 27th, 2023
New customer
| No comment at this time, new customer less than 1 month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bob
from
West Chester, PA
on
May 28th, 2020
So Far the savings are there
| My charges were in the $60.00 to $64.00 per month before signing with this firm. My current costs $47.00 to $51.00 per month, but summer is coming | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John B.
from
Palmerton, PA
on
May 7th, 2020
Switched before old contract expired
| The only thing that concerned me, that I was switched immediately before my contract expired with Tri- Eagle. Which caused me to pay a pentality. Which was probably my fault. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Tom Swingler
from
Mount Joy, PA
on
November 12th, 2019
Just starting w/ Constellation
|
Since our present electric company's rates have jumped dramatically we decided to try another company. I can not share Constellation's business procedures; we Just became Consellation consumers - however, I will say that the information that was available for us to 'compare' their company w/ the others was extremely helpful. The procedure was a snap to sign on. I only hope that the rest of our contracted time will be as 'comfortable'. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MJ
from
Pleasant Hall, PA
on
March 24th, 2019
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Changed my price
| I secured 11.9 cents per KWh. Theyve been charging me 23.9 cents per kWh. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
False Advertising
from
Greensburg, PA
on
July 24th, 2022
$150 sham!!
| I will never use this company again, when I tried to change 3weeks before the actual year, they tried to send me a bill for $150!!! Stating I was breaking the contract with them early...lol...who does this???? | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Heather Cioffi
from
Williamsport, PA
on
December 28th, 2020
Compare rate using Therm is not easily compared to mcf units.
| Rate is almost double what Peoples Gas is quoting. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Travelinman
from
Irwin, PA
on
August 5th, 2020
STAY WHERE YOURE----DO NOT CHANGE
| NEVER again | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Denise Melchiorre
from
Nescopeck, PA
on
February 9th, 2020
Constellation
| Signing up was no problem. They sent us an order number and confirmation but as far as we know we are not getting anything from constellation. My last bill did not reflect constellation. This does not make us happy! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Peter Barthelemy
from
Canonsburg, PA
on
December 21st, 2019
Bait & Switch
|
I your advertised rate for Constellation and signed up for it. When they sent me my confirmation, a higher rate was given. I immediately emailed them for an answer (and to have a legal copy of the document on hand). I got a canned reply saying I would have an answer on 2-3 business days. I had to call them 2 weeks later since I received no other reply. I cancelled their service since they did not answer me and they did a "bait and switch" on pricing. I though I was signing up for .481/CCF but they gave me .499/CCF Very poor customer service. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Constellation Bait And Switch
from
Lansdale, PA
on
April 11th, 2019
Will not partner with People's Gass
| I attempted to shop competitively for gas prices and attempted to switch to Constellation, who I've used in the past. However, they don't partner with People's Gas anymore and so the switch never took place. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Pittsburgh, PA
on
April 9th, 2019
Kw
| Don't ans phones | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Td
from
Philadelphia, PA
on
May 28th, 2018
We are so sorry to hear about your negative experience. Give us a call at 1-866-917-8271 so we can be sure to solve this issue.
— Constellation
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