Duquesne Light Company Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Duquesne Light Company are their billing & account management system, with an average of 1.3 stars, and their customers willingness to recommend, with an average of 1.3 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Poor Customer Service

After my husband died I removed his name from our account. Even though both names were on the bill, Duquesne Light said they had to close the account and reopen one in just my name. Then, there was money in the old account and they sent a check to my husband at our home. After spending much time on phone with their Customer Service, a supervisor said to scan and send a copy of my husband's death certificate. THEN, they said that they needed proof of payment from my account which was the same checking account number I had with my husband!!! AND the amount is automatically deducted each month!!! I hope to get my $125.00 soon but I will not hold my breath!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SLG from Gibsonia, PA on January 22nd, 2026

Abominal Customer Service and Rates

I needed to reset my password. Simple enough right? Nope. Their forgot password links do not send emails out like they say they do, and when calling to try and get a hold of a representative so that I can get into my account and pay my bill, I get an estimated 'wait time' of 3 hours. I have now been waiting close to two hours. Disgusting level of service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stef from Pittsburgh, PA on August 19th, 2024

Trying to start new service

I called customer service trying to set up new service. I could a recorded message saying the wait time would be 1hour & 20 minutess. I then when to your website which is the worst website I ever TRIED to use. Several times the website would list the address as unknown. When the address was finally accepted ,it would say I had to be the owner and would not let me continue. I spent at least an hour trying to complete this task. I did leave my call to customer service on, but it has been 1hr and 47 minutes with no one speaking to me. I guess that's what happens when you deal with a company that is a monoply.