Reviews for Duquesne Light Company

The best review categories for Duquesne Light Company are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
What a PITA!!!!
What should have been taken care of took a huge amount of time to fix. If I had a choice to choose an electric provider this would be the last place I'd go to. Customer service is abysmal.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Teaberry from Conway, PA on December 27th, 2021
NO LIGHTS FOR DAYS
A storm went through and this is the 2nd day that they couldn't figure it out to get our lights back on. When I called the lady was like they hired contractors and worked through the night and still can't get it fixed. Like wow really!!! thats hard to believe because it shouldn't take 28 hours this is the 21st Century and all parts are easy to get to . I don't feel they are telling me the whole story and I don't think they its an honest answer. how can you hire employees that are just saying anything to get the customer to shut up. My husband is sick and needs his medicine in the refrigerator and she was like Make a Claim....wow really! My spouses health is much more important than try to make some claim and fight for refund on a $5000 medicine that is going bad. During these times of the Covid 19 Virus going around. I am taking my own precautions to save his meds because as you can see they are not and I will just have to lose food. When I looked at the outage map this morning it didn't even show my zip code.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Margie from Industry, PA on April 9th, 2020