Duquesne Light Company Customer Reviews (April 2026 Update)

Updated: April 2026

The best review categories for Duquesne Light Company are their billing & account management system, with an average of 1.3 stars, and their customers willingness to recommend, with an average of 1.3 stars.

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Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Poor Customer Service

After my husband died I removed his name from our account. Even though both names were on the bill, Duquesne Light said they had to close the account and reopen one in just my name. Then, there was money in the old account and they sent a check to my husband at our home. After spending much time on phone with their Customer Service, a supervisor said to scan and send a copy of my husband's death certificate. THEN, they said that they needed proof of payment from my account which was the same checking account number I had with my husband!!! AND the amount is automatically deducted each month!!! I hope to get my $125.00 soon but I will not hold my breath!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— SLG from Gibsonia, PA on January 22nd, 2026

Abominal Customer Service and Rates

I needed to reset my password. Simple enough right? Nope. Their forgot password links do not send emails out like they say they do, and when calling to try and get a hold of a representative so that I can get into my account and pay my bill, I get an estimated 'wait time' of 3 hours. I have now been waiting close to two hours. Disgusting level of service

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Stef from Pittsburgh, PA on August 19th, 2024

Trying to start new service

I called customer service trying to set up new service. I could a recorded message saying the wait time would be 1hour & 20 minutess. I then when to your website which is the worst website I ever TRIED to use. Several times the website would list the address as unknown. When the address was finally accepted ,it would say I had to be the owner and would not let me continue. I spent at least an hour trying to complete this task. I did leave my call to customer service on, but it has been 1hr and 47 minutes with no one speaking to me. I guess that's what happens when you deal with a company that is a monoply.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Georgia Beckwith from Monaca, PA on July 21st, 2023

What a PITA!!!!

What should have been taken care of took a huge amount of time to fix. If I had a choice to choose an electric provider this would be the last place I'd go to. Customer service is abysmal.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Teaberry from Conway, PA on December 27th, 2021

NO LIGHTS FOR DAYS

A storm went through and this is the 2nd day that they couldn't figure it out to get our lights back on. When I called the lady was like they hired contractors and worked through the night and still can't get it fixed. Like wow really!!! thats hard to believe because it shouldn't take 28 hours this is the 21st Century and all parts are easy to get to . I don't feel they are telling me the whole story and I don't think they its an honest answer. how can you hire employees that are just saying anything to get the customer to shut up. My husband is sick and needs his medicine in the refrigerator and she was like Make a Claim....wow really! My spouses health is much more important than try to make some claim and fight for refund on a $5000 medicine that is going bad. During these times of the Covid 19 Virus going around. I am taking my own precautions to save his meds because as you can see they are not and I will just have to lose food. When I looked at the outage map this morning it didn't even show my zip code.