First Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for First Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dirty thieves

My meter was cracked and I was using close to 3000kwh every month I had to file a puc case just to get them to come out and change it out then I got charged 50$ for it. Then they came back and told puc that the meter tested fine but somehow now I'm averaging around 1300 to 1600kwh a month I'm sorry but there's zero chance that meter tested ok

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Christian Snyder from Greensburg, PA on July 1st, 2024

Worst customer service ever.

Waiting over 2h on the phone, transfer to different departments because the employees are incompetent to do their job and finish my process.But to charge my card that was fast oh yes they did it in seconds. Cant even get the address right and cant even activate my account. Ridiculous . Wish we had another option for electronic service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Milly from York, PA on June 14th, 2024

Multiple power outages for no reason

Where to begin April 12,2024 lost power @ 10:30 p m never restored until the next day April 13,2024 @ 8 a.m. which I had to go to work with no shower so that made me not so happy... April 15,2024 another outage at 2 a m. and not restored until 9 a m. again still not happy...Oh wait it gets better today April 22,2024 around noon lost power again but it's okay that our bill is roughly 200 a month and we lose power constantly just would like to know if I'm paying someone else's bill?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— B. Kirkwood from West Decatur, PA on April 22nd, 2024

Pour service

Im trying to get power back on at the house I just moved into so that there is heat in the house with 3 kids but keep getting told I have to wait for business hours. Like I went online to set everything up and now have no access to my account to figure or resolve the issue. Crazy to think the only assistant over the weekend is just power outage but still can do anything for an account or loss of power. Good to know we are in good hands.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Louis from Claysville, PA on December 16th, 2023

Dropped the ball

Very unprepared for multiple power outages, awful communications, 3 days without power after a routine storm is unacceptable. Pay thru the nose for poor service.