Reviews for First Energy

The best review categories for First Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Screw over the elderly
I'm writing this for my mother she got behind on her bill for 2 months when she tried to make payments arrangements of course they were willing to take her money but she didn't have all the money wouldn't make arrangements for told her she needed all the money up front turned off the electric so I guess it doesn't really matter if you're 78 years old pretty much confined to your house can't drive but now you're stuck with no electricity so you can't make the important phone calls they just tell her come up with her money f you know that's the sad part they just won't help I wish I can get negative Stars it's absolutely disgusting how they would rather be greedy than helping people so I'll take my mother to my house flower food rots in the fridge and all the normal stuff but it's a damn shame that they wouldn't help her at all at all a woman who is on fixed income they wouldn't help it's absolutely disgusting that they're greed drives them not a customer in the world they would help before the dollar that's real nice that you know they know that she can't call for help unless I come over and then you just tell her no you're on your own it's absolutely disgusting how they don't help people they should have help for people like this who are on fixed incomes and the way that the prices are nowadays you barely can feed yourself that they would rather have their money before anything else how does it go on Goodfellas if you pay me that's all they care about you know they wouldn't care if she died because she didn't have electric as long as you get paid absolutely disgusting and terrible absolutely terrible I wouldn't recommend them for anything in the world but see I'm we're stuck having them cuz that's how our burrow is I wouldn't recommend them to a third world country you didn't have electricity as long as they get their money they're happy and I don't want to hear any of this crap I'm sorry about your experience you know what they're not sorry about the experience for all the people that she's talked to and they just pretty much said pay the money that's okay she'll go without for a couple more weeks till she gets her pension check but that's okay I'm sure you'll get your money from somewhere else for the customers who can't afford to pay it but all the customers who can't afford to pay it and get caught up you can just let them sit in the dark run from the scammer rip-off artist but if you live in a barrel like I do that's stuck with them then you're just going to get screwed over repeatedly
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Michael from Brackenridge, PA on May 20th, 2022