IDT Energy Customer Reviews (June 2025 Update)

Updated: June 2025

The best review categories for IDT Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

26th

Plans & Pricing

25th

Order Experience

22nd

Customer Service

22nd

Billing & Acct Mgmt

21st

Likely to Recommend

19th

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Reviews by Star

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

This company committed fraud

They switched me from another provider, without my or my wifes knowledge or approval. Their door to door salesman turned in a contract with a fake email and it was either unsigned or forged. They never even came to our house. It was a difficult process to straighten out and we lost the old rates we had and had to re-enroll just to get our old service back!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charles from Ambler, PA on October 1st, 2024

Deceptive Scammers

IDT Energy has a policy of deceptive business practices, a.k.a. scams. I was approached today by a very personable young man named Jerome who intimated that he was here to speak with me from PPL in order to clear-up a rate discrepancy in my favor. (I should have known better at once, but alas, he caught me just home from work with five other things on my mind!) At no point did he say he was from IDT Energy, nor that he wanted me to sign a contract with them, and yet that is what he suckered me into doing, unaware and unseen. The whole time he kept talking about PPL, not IDT and he was very careful to make sure I never saw beyond the signature box that he had zoomed-in on to hide the fact that the signature was for a contract, not a confirmation from PPL. It wasn't until he left, and I saw the text message in my inbox with the link to the contract to be signed, that I realized what had happened. IDT Energy are liars, and ought to be shut down. Whatever rates or promises they offer, you should not trust them, because any business that engages in such deception in order to scam a person into becoming an unwitting customer cannot be trusted to behave in a scrupulous manner afterwards. They are a company of scammers, and ought to be shut down.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nicky from Mechanicsburg, PA on June 12th, 2024

Do not use them

They have sales rep walking neighborhoods lying to people saying their current gas n electric company is overcharging them and we will get refunded for being over changed. Using that to get your account info to fraudulently sign you up for their company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Anonymous from Erie, PA on February 10th, 2023

Stay away from this company!

Renewal involved deceptive business practices (said I renewed for 1 month, not 1 year) then wouldn't let me out for 2 billing cycles, charging me almost twice the going rate!