Updated: May 2026
The best review categories for IGS Energy are their plans and pricing, with an average of 1.2 stars, and the order experience, with an average of 1.2 stars.
Review from Heather McCafferty
Bloodsucking Company Taking Advantage of the Elderly
| My elderly father signed up for IGS Energy as an energy distribution company a year before he passed away. Shortly after he passed, we got telephone calls and mail correspondence asking for him to renew for an additional year. I informed the company that he was deceased and we would be changing the electric utility into my Mother's name. I never got around to changing it. A few months later, I saw some paperwork on my Mom's table. The IGS Energy folks came to my Mother's house and had her sign to not only keep IGS Energy for her electric, but added her gas utility as well. I asked her if she explained that her name wasn't on the utilities and that my Dad had passed away. She said the IGS Energy person was pushy and didn't care. I called the next day and talked to the supervisor of the person who came to the house. I explained that she was in no state to make decisions about utility suppliers and I was the power of attorney. The man told me I could cancel at any time with no cancelation fees. The first few months, the rate was fine, but after a few months, the rates were sky high. I called to cancel, they told me that I had to wait until the contract was up in June, 2024 (8 months longer) or pay a cancelation fee. I waited until this month, June, 2024 and called back to cancel. I was told that I could cancel, but they needed to talk to my Dad. I explained that he was deceased. They told me to send in a copy of the death certificate and my power of attorney to customerservice@IGSEnergy.com, since his name was still on the utility bills. I asked what would happen if an elderly person was asked to do these things and didn't have either the capability or the access to scan and upload documents. The customer service representative replied that in that case, as long as the utility accounts were active, IGS Energy would be their distribution supplier forever. I cancelled my Dad's utility accounts the same day. I should have done it earlier, but I didn't want the hassle. Overall, I guess it was my fault, but IGS Energy is only out to make money by any means necessary. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Heather McCafferty
from
Verona, PA
on
June 10th, 2024
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Large salesmen try to bully you to sign up
| A large man shows up acting real polite even tho I told him I wasn't interested in putting leased solar panels on my roof. After he realized I wasn't going to sign, he got pushy and saying things that I wasn't happy with. He showed up on a private road, uninvited. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Elder Femalie
from
Reading, PA
on
August 31st, 2025
Call them to not auto-renew contract, and they can't figure that out
| My contract is up at the end of April. I called them 4/9 to not renew the contract. They said they don't have a way to do that, and I have to call back closer to end of April. Explained that I just don't want to renew my contract once term is over at the end of April. Again, they don't have a way to do that, they could try to put in this request, but not sure if it will be accepted. Told me I have to call back closer to the end of April. They are basically hoping I forget to call back so they can auto-renew my contract. Very shady business practice and not to be trusted!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
C. Carlucci
from
York, PA
on
April 9th, 2025
SCAMMERS
| Come to my door saying he needed to "Update my PPL and UGI bill". When I asked for state ID (anyone can make a badge), he said he didn't have any with him (yeah right). Then he ran away. Got a picture of his badge. Name is Cassidy Richardson (or so the badge said). | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terry
from
Camp Hill, PA
on
October 17th, 2024
I was misled at the entrance of my apartment.
| I experienced an unfortunate incident at the entrance of my apartment. A person identifying himself as a "Senior Territory Manager" for "my energy company" persuaded me to sign a document to "update account information." After reviewing his business card, I conducted further research and contacted customer support later that day to cancel the engagement. I hope my prompt action will help me avoid any cancellation fees. The representative did not provide any specific figures, which leads me to believe that I am unlikely to receive a better offer from this supplier. I kindly request not to be approached at my door in the future. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Do Not Contact
from
Carlisle, PA
on
October 11th, 2024
Caveat Emptor
|
Horrible! First of all I only wanted my natural gas to be handled by igs. I was '
Muscled' Into having My electric switched even after I explained to the man that I would be charged $150 cancelation fee from my current supplier. Well quess what?!?! I was. So, I switched back to Clean SKY energy at a LOWER rate than igs. Well now I get a bill for $99.00 from igs for early termination even though it had only been a week. Now I get daily calls from THEM saying an unauthorized change has been made to my account . Well, if THEY would just simply listen to ONE of the FOUR voice mails that I left, this could stop affecting me as it is very annoying! The number is the account managers private number and for some reason he feels that my calls are not important . This company is...(I am a lady and can not describe or gripe about my true feelings about igs as they may be offensive towards most of the readers). People, just be careful or simply just avoid igs all together. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lucille Burns
from
Mckeesport, PA
on
September 10th, 2024
Bloodsucking Company Taking Advantage of the Elderly
| My elderly father signed up for IGS Energy as an energy distribution company a year before he passed away. Shortly after he passed, we got telephone calls and mail correspondence asking for him to renew for an additional year. I informed the company that he was deceased and we would be changing the electric utility into my Mother's name. I never got around to changing it. A few months later, I saw some paperwork on my Mom's table. The IGS Energy folks came to my Mother's house and had her sign to not only keep IGS Energy for her electric, but added her gas utility as well. I asked her if she explained that her name wasn't on the utilities and that my Dad had passed away. She said the IGS Energy person was pushy and didn't care. I called the next day and talked to the supervisor of the person who came to the house. I explained that she was in no state to make decisions about utility suppliers and I was the power of attorney. The man told me I could cancel at any time with no cancelation fees. The first few months, the rate was fine, but after a few months, the rates were sky high. I called to cancel, they told me that I had to wait until the contract was up in June, 2024 (8 months longer) or pay a cancelation fee. I waited until this month, June, 2024 and called back to cancel. I was told that I could cancel, but they needed to talk to my Dad. I explained that he was deceased. They told me to send in a copy of the death certificate and my power of attorney to customerservice@IGSEnergy.com, since his name was still on the utility bills. I asked what would happen if an elderly person was asked to do these things and didn't have either the capability or the access to scan and upload documents. The customer service representative replied that in that case, as long as the utility accounts were active, IGS Energy would be their distribution supplier forever. I cancelled my Dad's utility accounts the same day. I should have done it earlier, but I didn't want the hassle. Overall, I guess it was my fault, but IGS Energy is only out to make money by any means necessary. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Heather McCafferty
from
Verona, PA
on
June 10th, 2024
Dont be scammed
| Listened to the solar pitch, signed to get more info and fortunately stopped before the soft credit check. I had an appointment scheduled to continue the process and had to cancel for a minor emergency. Received the rudest and most unhinged text diatribe from the salesman that it made me uneasy. Would he have sent it to a man? Im betting a hard NO. These people are predatory and relentless, dont even open the door. | |||
| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
—
KM
from
York, PA
on
May 29th, 2024
Scam, stay away
| I worked for these guys for a while. Stay far away. If youre really desperate for a cheaper utility bill, then just go on papowerswitch.com and sign up for the cheapest *fixed* rate (which is never igs). Its very hard to cancel with igs without having to pay a fee or a higher utility rate. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Scranton, PA
on
April 9th, 2024
Switch and bait
| IGS came to my door and talked me into signing up, didn't tell me there was an early cancel fee. We'll by the time I got my paper work I noticed the early cancel fee two weeks after I agreed to sign up. Not only that but I did the bundle with gas and they're price was twice as much. The representative told me my gas and electric would drop by 20 percent. Not the case | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jim A.
from
Lake City, PA
on
April 2nd, 2024
Fraud
| This company is conducting fraudulent business. After six months of not paying attention to my bill, I decided to take a look and saw that I had a new supplier, IGS Energy who was charging me significantly more than my previous supplier. I called them, and to my surprise, they claimed that my wife signed a contract when a sales representative came to our door. The problem is that my wife never did, and I'm locked into a 3 year contract with an early termination fee of $199.00 for both my electric and my gas. I have asked for a copy of the contract which was supposed to be emailed to me and I am still waiting for that contract. It's absurd to think that a sales representative can come to your home, claimed to have gotten a signature to switch suppliers and now I'm bonded by this ridiculous contract. I bare some responsibility for not checking my bill monthly, but the nerve of this company to switch my supplier without my actual permission is devious and outright criminal. Their account department is claiming that I waited too long to contact them so they can only waive one of the two termination fees. At this point, its probably worth keeping the contract, but I'll cut my losses so I won't have to deal with this company. They informed me that the sales representative, Jason is no longer with the company, but only God knows how many others he would have scammed to gain his commission. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Warren S
from
Easton, PA
on
January 5th, 2024
Worst plans immature communication process and Customer Service
| IGS is a very poor choice for many reasons. After being a long standing customer for 5 yrs I have experienced that they still dont have proper customer service available.Specifically when you cancel an account with them they dont even send an email. Their simple answer is that they dont have a system that will send a cancellation email. Personally I would not recommend IGS after being with their home warranty plan for 5 yrs and electric and gas bundle for 3 yrs. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
V
from
Camp Hill, PA
on
December 6th, 2023
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