Illegal Practice!!!!!
| We received a notice in the mail from Columbia Gas that we had chosen Novec Energy Solutions to be our supplier of natural gas. We never heard of this company til we received the postcard. When we called Novec to get an answer as to who authorized it they said they did not have access to that information. The person who answered the phone said he would direct it to the "back office". I requested to be transferred to the "back office" but he said he couldn't. If you get signed up with this company without your authorization, file a complaint to put a stop to these illegal practices! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
RRK
from
Wexford, PA
on
September 18th, 2020
Fraudulent Practices
| I received a postcard saying I requested to switch my supplier. I called Columbia Gas and they said they were notified I have consented over the phone. I did not! I have never heard of this company much less requested a change of supplier. Very shady business practices!!! Fortunately it was caught before any changes were made. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TRT
from
Pittsburgh, PA
on
August 17th, 2020
This gas supplier is a fraud. Run stay away
| This company signed me up with out my permission. Now the public utilities commission and BBB is now involved. Stay away run far away | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Anna
from
Beaver Falls, PA
on
June 12th, 2020
Scam?
| I signed up with a new gas supplier on March 2, 2020 as their rates were lower and received a letter of confirmation. Then on May 18, 2020 I received an email from them saying they were sad to see me go. I called that company and they said the cancellation came from Columbia Gas; I called Columbia Gas and they said I had Novec as my supplier. I had never heard of this company, and obviously never asked to switch. I called Novec and they said I requested to switch to them via phone on May 5, 2020. I never talked to anyone at their company; I never answer phone numbers that are unknown to me, there are too many scammers and marketers out there. How they got my information to switch companies, I'll never know. I think other consumers should be aware. Their rates were significantly higher than the rate I was paying. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Switched
from
Ambridge, PA
on
May 20th, 2020
Reviews Overview
The best review categories for NOVEC Energy Solutions are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
The best review categories for NOVEC Energy Solutions are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
1.0 / 5
Overall
1.0 / 5
Price, Plans and Promotions
1.0 / 5
Order Experience
1.0 / 5
Customer Service
1.0 / 5
Billing and Account Management
1.0 / 5
Likely to Recommend
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