Reviews for Santanna Energy Services

The best review categories for Santanna Energy Services are their customer service, with an average of 4.2 stars, and their billing & account management system, with an average of 4.2 stars.


Review from Dawn

Switching power companies
Easy and quick. Got my first electric bill and it has gone down greatly
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dawn from Manheim, PA on February 12th, 2022


Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Switching power companies
Easy and quick. Got my first electric bill and it has gone down greatly
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dawn from Manheim, PA on February 12th, 2022
Great prices
It was so easy to change for lower prices
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Met from Marcus Hook, PA on October 8th, 2019
Thank you for your important feedback and awesome 5 star rating! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services



Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Everything was fine but I found a better price
I subsequently found a better price so I recently switched.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ruggeri from West Chester, PA on June 22nd, 2021
Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MIO from Malvern, PA on October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.

— Santanna Energy Services



Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
The new electric company
With the big prices increases underway I am glad I switched to the lowest price provide although my bill is still much higher than I remenber.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bill from Harrisburg, PA on February 5th, 2022



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
DO NOT KNOW WHAT THEY ARE DOING
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT USE THEM from Lansdale, PA on January 13th, 2020
Hello,

I'm here from SES here to assist you. Please feel free to contact the us directly for further assistance on this matter and be sure to request the Quality Assurance Supervisor to escalate your billing concerns further. Our team is standing by to help.



Thank you
— Santanna Energy Services