Charge/Fee Reviews

“  This company was fine at first, decent rate. First of all, they wanted to go up on my rate at renewal time. Secondly, I couldn't pay the monthly bill unless I did it through their app (which was horrible btw) or there was always a convenience fee between $3-$5 so I played along with the app. So then i finally decide to go with another company for my electrical needs and when service with them ended, they stopped/ended/canceled my login account/app and are now forcing me to pay one of their wonderful fees for my last payment. Wrong, wrong, wrong. And if one is inclined to call them about any of these issues, have fun being being put on hold forever and never get any help. Stay away! ”

“  I used Stream Energy for approximately 1 year and six months in a 720 sq ft apartment. As a field engineer I travel frequently which results in monthly usages of less the 500 kWh a month. The plan I originally registered for was perfect. After a year, I consulted with a Stream customer service representative regarding a renewal package and was advised to register for the 24 secure choice plan. Before receiving my first bill, I tracked the estimated payment which showed a drastic increase. My monthly bill nearly doubled previous months. I called customer service to identify the possible discrepancy. I was told that the plan I registered for charges a fee for not using more than 500 kWh a month. I spoke to management to see if I could make changes being that I was no more than a few weeks into the contract and was told no. I voiced that I was advised this plan, despite the fact of me notifying the stream representative that my previous monthly usage had never surpassed 500 kWh. Management advised I pay $200.00 cancellation fee and choose a new stream plan. I was not made aware of the minimum usage fee beforehand and did not get a copy of my contract until my third call. I strongly encourage you to shopp around before dealing with Stream Energy. ”