APG&E -- Profile Analysis

I moved to Houston last month from Penn and I used this marketplace called Gatby to find the best electricity plans. APGE had great prices! Would definitely recommend.

Armando Was very knowledgable and very helpful with getting a better rate on our bill. Thanks for everything.

It was easy to review energy suppliers and very easy to switch. A no brainier. I just wish that energy prices were lower than they are.

Excellent!!! Price is 2/3 lower. Highly recommend!

You can only pay with automated service option if youre not on reoccurring payments and you have to enter and 11 account number that it rarely registers correctly.

Beware the hidden fees!!! Was offered a low rate by broker, asked if any extra charges besides flat rate and told no. They only give you "3" days to cancel without seeing your first bill obviously!! Paying more now than before switching. SCAM!!!

Stay away at all cost. Horrible service, over charge, total scam!!!! They will take advantage of you if given the opportunity.

The communication between apge and the customer is non existent. If you have a problem with the bill or any question you basically are out of luck. wait time on the phone is long and then its you will receive a follow up call or email if you are lucky. If I can have many customers leave or not choose apge and go somewhere else costing this company revenue is the only way they may change ther business practice.

This company is horrible- One bedroom apartment - I am paying them more than the light bill

Well- Looks like signing up with this outfit may have been a mistake. 3 calls to them and no answer. Over 20 minutes of hold time. Looks like I'll be filing a complaint and ditching this contract. My old supplier at least answered the phone.....

Don't be deceived by an initial good price. In making a future transition, you can sign a new contract with another provider many weeks ahead of time, but APG&E will manage to arrange things so that you pay another month with them at a skyrocket variable rate. And don't trust representatives who assure you that you are all set and everything has been done in a timely manner so as to avoid higher costs. The company can drag its feet for up to 45 days.

Reps encouraged me not to switch till a two-week window to avoid early termination fee. I switched three weeks ahead of time, but then APG&E didn't end my relationship, but instead slapped me with a variable rate. You can't win with this company. Don't be misled by an initial good price.

As soon as the 3 month contract expires, AP charges you double the rate on the next bill.

They will almost triple your rate automatically if you don't cancel before the contract expires!!!

Ap electric will more than double your rate as soon as the promotional period expires with no notice. My electric went from under $300 to almost $1,000 in one month.

Sent NOTHING to renew or change, upped the rate and hit us with a huge bill! I've spent days calling and get no one to pick up a phone! After looking at their reviews I see...NOTHING BUT A SCUM COMPANY! I should of looked first!!! Lesson learned!

I've been being over charged by APG&E, they have some how lost the contract we renewed. I've spoke with the sales person I renewed the contract with, I've spoken to the manager, to 3 other people for over a month. Nothing has happened. They have not sent me even a confirmation email of the credit I am supposed to be receiving. They keep giving excuses saying that PPL takes a long time while I keep getting charged over $1000 for electricity bill. DO NOT CONTRACT with them!

APG&E is the worst company EVER! I'm still on the phone trying to get my credit for $1700- they completely overcharged me- and they will NOT get back to you with a response. BE AWARE! don't contract with them. It's just better to contract with PPL. APG&E has been charging a lot more than what PPL has to offer. They keep giving excuses saying my contract is not on file- FOR TWO MONTHS! while I get charged for $1700 per month for electric bill.

This company will not stop calling me. Yesterday I was on an important phone call and they called THREE times consecutively from a local phone number, I was afraid it was an emergency so I ended my call to answer theirs...and was extremely annoyed. I will never do business with them.