Customer Reviews for Energy Harbor

Go to their website, all seamless and straightforward.

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Easy to understand and informative

Made the change to fix my electric rate. All has gone very smoothly so far.

I've saved money by switching to Energy Harbor. Thank you.

I did everything online. I don't know if I'm actually on the Energy Harbor plan just yet but it looks like it worked ok. 48 months makes me feel a little more secure and they were the only company that I saw that offered it in my area.

No issues changing provider.

Easy

No

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

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This company does not respond to their on line email contact form either. I'd think hard about using this company

I called the company and asked for their gas rates.

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I was told that they could not help me because they dd not have

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the rates and that i should check the website.

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I asked if they would have the rates tomorrow, I was told No

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.