Customer Reviews for Think Energy

People have been reviewing Think Energy on PA Energy Ratings, giving you an understanding of being Think Energy's customer is like.

Additionally, we combine customer ratings with an array of other variables to develop a more comprehensive rating. Read PA Energy Ratings analasys of Think Energy.

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Think Energy's Customer Reviews Summary

Think Energy Scores and Ratings:

PA Energy Ratings Overall Score for Think Energy

2.0 / 5

Think Energy Reviews

20 Reviews for Think Energy

20

total reviews

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Overall Rating
Doubled my bill
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Doubled my bill for no reason. Horrible.

Amandarque from Warren, PA on May 13th, 2021
Overall Rating
Hopes you miss the contract deadline
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Be sure to check rates before your contract deadline ends. They do not tell you then double your rate.

Double Rate At Contract Expiration from West Grove, PA on March 23rd, 2021
Overall Rating
Awful Service
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

I completely agree with everyone's low star rating on this company. Our rate went up without being told. Our bill was super high! My husband and I have called Customer Service to get our bill straighten out. It was super hard to hear the agent due to the loud background noise. The agent was not helpful and wasn't answering our questions. We then called the next day and asked for a manger and have our bill investigated. They told us it should take a few weeks with an answer. They never followed up on it! A month later, I had to contact them on the status of the investigation. The manager apologized through email and I'm now waiting for a phone call about our bill. I have a feeling we will have to pay this bill. What is frustrating is my husband and I are hardly home! How they jacked the price without telling us is complete bs. We got hosed by this company. Very, Very, Very disappointed in the Customer Service and overall Electrical Service. We cancelled Think Energy and will not be using them again.

Holly from Waterford, PA on March 16th, 2020

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