Think Energy -- Profile Analysis

They put together a great plan and were able to deliver.

I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead.

Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state.

After having think energy for 6 months I was suppose to receive a $100 gift card when I called to inquire it was then I was informed that I needed to have a usage amount and I didn't I was also informed that it would come in an email I believe this company lures customers by offering $100 gift cards but they don't disclose everything you need to qualify I find them to be very deceptive on how they get their customers to come over to them and I would never recommend them

Company violated contract and lied about service dates. Customer Service rep agreed that this happened, but refused to correct the issue or provide the refund that was due. Go elsewhere!

I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones.