Updated: June 2026
The best review categories for American Power & Gas are their customer service, with an average of 3.0 stars, and the order experience, with an average of 2.8 stars.
PA Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.
Review from Gary
Run!
| If I can rate them lower then 1 star, I would. Josh in sales X1657 called 2 different days and talked to 2 of the ladies that had the displeasure of talking with this low-life. Being the owner of this company, I will not do business with anyone that is this disrespectful. I did call him back and told him that he has the ability to call the 2 ladies back and apologize for being an ass. He hung up on me. Absolutely will NEVER talk good about this company until he has the balls to apologize for his childish behavior. | |||
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—
Gary
from
Strasburg, PA
on
October 17th, 2023
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| Likely to recommend |
Rate American Power and Gas
| Lights on | |||
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| Likely to recommend |
—
Abraham
from
Tobyhanna, PA
on
February 17th, 2026
Review of AP & G
| Have not been with AP & G for very long, but so far there has not been any issues or problems with my account or their service. | |||
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—
Irwin Zimmerman
from
Pittsburgh, PA
on
September 7th, 2025
JenniferB
| Jennifer was extremely helpful with my issue. It was part of a honey do list & I was flopping like a fish out of water. She was patient. Calm & helped even though I didn't have my account #. | |||
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—
William M
from
Hummels Wharf, PA
on
April 4th, 2025
Great job Jennifer B
| Jennifer b 1790 was very nice and helpful making sure our account was setup correctly. Couldn't ask for a better rep to get us through this. | |||
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—
Hugh Teti
from
Andreas, PA
on
March 19th, 2025
Good prices
| So far real good prices | |||
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| Likely to recommend |
—
Ed
from
Nazareth, PA
on
March 12th, 2025
Brooke
| Brooke did a wonderful job explaining everything and answered all of my questions. | |||
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—
Renee
from
Wilkes Barre, PA
on
March 11th, 2025
Excellent Customer Service
| Customer Service Rep John Neesham is very professional in handling client concern's about their account. John is knowledgeable about products offered. | |||
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—
Mjp
from
Pottstown, PA
on
February 4th, 2025
Good personal customer service
| John Neesham was extremely helpful in answering all questions relating to my account giving him personally 5***** | |||
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—
John Neesham
from
Pottstown, PA
on
December 5th, 2024
Ready to make the switch
| Signed up quickly and easily! Excellent customer service and called me back to confirm i actually had contacted them to sign up! Brooke was extremely helpful and appreciative of that fact! | |||
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—
Sue K
from
Newville, PA
on
November 5th, 2024
Jennifer gave me excellent customer service
| Jennifer was very courteous and professional. She addressed and solved my problem completely | |||
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Jennifer Was Very Courteous And Professional
from
Huntingdon Valley, PA
on
September 23rd, 2024
Paid my early termination fees for $199 for electric and $199 for gas!
| Promptly paid my early termination fees AND gave me much better rates! Everyone I spoke to was very helpful. | |||
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—
Christine MT
from
Allentown, PA
on
July 24th, 2024
Good customer service
| John N. helped me with NY questions as a new customer. | |||
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| Likely to recommend |
—
Flora
from
Newport, PA
on
June 17th, 2024
Very helpful
| Charles did an excellent job making the entire process easy and followed up as promised! | |||
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—
Tim
from
Elizabethtown, PA
on
June 14th, 2023
Most Recent 4 Star Reviews
10 Customer Reviews Written Overall
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Excellent Customer Service
| I wrote May 31, 2025 with frustration regarding my bill following my introductory pricing expiration. Today, 6/2/25 I placed a call to cancel service. After reading other reviews here I was expecting the worse but the service I received was exceptional. The associate I worked with, Angel x7308, was very attentive to my concerns. He was kind, patient, understanding and informative. He explained options and proceeded as I requested with nothing short of the upmost kindness. | |||
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—
Niki
from
Beaver Meadows, PA
on
June 2nd, 2025
Cost
| So far, so good. My first bill from them I saved $35. | |||
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—
Cost
from
Downingtown, PA
on
May 22nd, 2025
My revue
| Being on a fixed income I had to find a better price. My bills are half of what I was paying. I'm one happy customer. | |||
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—
Richard Weitzel
from
Bedford, PA
on
May 19th, 2025
Jennifer B Ext 1790
| My Dad and I had a horrible experience with American power and gas UNTIL I GOT ON THE PHONE WITH JENNIFER B EXT 1790 she was extremely professional, thorough, apologetic, and went above and beyond to resolve and corrected everything that made the experience great! They should be more than honored to have a customer service representative that cares in the way she does! Thank you for everything Jennifer B Ext 1790 | |||
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—
Michael Hodulik
from
Bath, PA
on
January 24th, 2025
Customer Service Agent John Neesham is Wonderful
| I didnt realize a contract I have with my current supplier wasnt up and they were going to charge me a cancellation fee and John said that APG would send me a reimbursement check to keep me with my new contract with APG. So, I did as he said and sent the email. We will see. I am however, concerned about what will happen after the month introductory rate expires. Im not sure if this company will be competitive prices. | |||
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—
Rikki Jones
from
Souderton, PA
on
December 13th, 2024
Good so far
| Charles in customer service was a great help. Regulate rewards program could be improved with better reward items like printed magazine subscriptions. I'm new to variable rate plans and am still waiting to see if our new plan is a money saver. Overall I have enjoyed working with AP&G. The staff is well trained, friendly and motivated to help and retain customers. | |||
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| Likely to recommend |
—
Dave T
from
Coal Township, PA
on
October 29th, 2024
Jennifer B Ext 1790
| My daughter and I had problems signing up. When I called I was blessed to have Jennifer B Ext 1790 answer. She was truly outstanding in every way. Very polite and courteous and thorough. She worked on our problems, kept in touch and resolved everything. Please honor her excellent service!! | |||
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—
Judy Strini
from
Pittsburgh, PA
on
June 27th, 2024
Assisted with rebate
| John N. was very helpful in assisting with my rebate. | |||
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| Likely to recommend |
—
Jaime
from
Irwin, PA
on
November 13th, 2023
Excellent Customer Service
|
I was quite upset a few days ago when I received my natural gas monthly invoice and the AP&G rate was about twice what the utility company's rate would have been. It was the second month in a row of this drastic increase, and the heating season had just begun.
I vented my steam to the customer service representative who answered my call. I explained that I had called last month and noted this jump in my rate, far more than UGI's rate. Mr. John Neesham, my contact, immediately emphasized with my situation and talked me down with some research into what had happened last month. He noted that a change in my rate had been ordered, but postulated that the change had not taken effect because this past month's billing cycle had already begun. He gave me a personal guarantee that if the new, "lower-than-UGI's-rate" did not show up in next month's invoice AP&G would make it right with me even if I elected to exercise my right to cancel at that time. John is a gentleman with a calm demeanor, and is well suited for his customer service position. As a former hospital administrator I know these qualities work best in dealing with the public, and AP&G is fortunate to have Mr. Neesham representing them. |
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—
Gary M.
from
Wellsboro, PA
on
October 13th, 2023
Terrific customer service!
| We had some confusion with our account and ended the relationship with APG. Even though we were no longer customers, John N. took the time to look up historical information to help us understand the issue. Best Customer Service I've experienced in a long time! | |||
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—
Ann Bortz
from
Mohnton, PA
on
October 12th, 2023
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Shoutouts to Daniele G
| Im only writing the review to shoutout the customer service representative that helped me in that department. The companies rates department is absolutely rude. I called to cancel and the agent couldnt sell me on a renewal and got upset and hung up the phone in a rude manner. Absolutely disgusting the attitude that was displayed over the phone. They gave me no confirmation number or any indication that the cancellation process has started. I called back and spoke to a WONDERFUL agent named Daniele G. Not only was she astonishingly pleasant to work with, she addressed my cancellation inquiry without hesitation and with a positive attitude. If you are in management please treat this employee as if they are a good star in the classroom. She deserves to be the example of customer care at this company and deserves more additions to her paycheck. I would even leave a tip if I could. Other than that, the intro rate was good. I would do it again in the future. | |||
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—
Levi
from
Philadelphia, PA
on
May 27th, 2025
Did the change go through?
| I attempted to change from my default provider to American Power and gas 2-3 months ago. I have been checking every bill diligently, but have been unable to determine if the change ever went through. If it did, I have to provide high marks for seamlessness. But I dont know if it did. | |||
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—
John
from
Leechburg, PA
on
July 2nd, 2024
Most Recent 2 Star Reviews
6 Customer Reviews Written Overall
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They'll re-enroll you after you cancel with them with 3x rates of other companies
| AP&G talked me into continuing my contract after it expired, promising they would work to be competitive to keep my business. After the next billing, their rates were 2x greater on electricity, so I switched to another company. The next month I got a $700+ bill with them still as my supplier, even though I had switched. I called the company I switched to and was told that AP&G canceled with them and re-enrolled me...without my permission. AP&G issued a partial refund, but I won't be returning to them, as this business practice is unethical. | |||
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—
Deb
from
Pittsburgh, PA
on
January 20th, 2026
Rate is 2- 3 times higher than westpenn power
| From november 2024 till nov.2025 over charged $439.26 | |||
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Jan
from
South Park, PA
on
November 11th, 2025
Too much money
| I thought this electric company was a better deal but it ended much more expensive than thought. I had to go back to my previous supplier. | |||
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Tw
from
Clarks Summit, PA
on
March 1st, 2025
Best price, manipulative service
| Got their coverage because their price was the best. Was told 3-5 days for transfer but ended up being 10 days (I know ppl has some to do with that so I dont blame them entirely but they should warn potential customers). After enrolling I am getting frequent sales texts that were manipulative such as there is an update to your account please call us. After getting them on the phone they informed me the alert was so they could do a rushed and pushy sales call for when my plan is up. When I told them the new price was more than my old provider and I wouldnt be interested Kayla pretty much hangs up the phone in rude fashion. If going with AP&G for their great short term deals be sure to set your phone to alert you when to switch back! | |||
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—
Mr Bill
from
Newville, PA
on
January 31st, 2025
Jennifer B. Rep I.D. #1790
| Jennifer solved days of back and forth with ppl and ap&g in 5 minutes. Professional, knowledgable, delivered results. Hire more Jennifer Bs | |||
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Kenny
from
Pottsville, PA
on
December 30th, 2024
Questionable
| Charged $333 the first month. Do not know why. Can not get any one on the phone. No call back after they said they would. Not gong to reccomend them, until they explain. | |||
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BrandNew
from
Pittsburgh, PA
on
February 14th, 2024
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AP&G are snakes - beware
| AP&G starts out with a lower rate after 3 months, its doubled, in the 4th month its almost tripled! When I call, they quickly offer to lower back to the initial rate if I sign up again if they can offer this so quickly, you know they are a shady organization. Be very aware of this provider the they will rob you blind if you let them. | |||
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—
Quakertown
from
Quakertown, PA
on
February 23rd, 2026
Wouldn't recommend
| I don't really have an experience. Nobody's ever reached out. Nobody's ever called. I was supposed to get a discount credit. Never got that.So i'm switching companies, but don't forget when you switch.Whatever you have saved up doesn't go with you.So it's better to switch and win or once everything's used up | |||
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—
Christopher Roth
from
on
February 19th, 2026
Double rate without communication
|
I had a very disappointing experience with American Power & Gas. Without any clear communication or advance notice, they doubled my rate. As a result, my monthly bill jumped from $440 to nearly $900. That kind of increase is unacceptable, especially without transparent notification or explanation. Customers deserve clear, proactive communication about major rate changes so they can make informed decisions. This experience felt unfair and financially harmful.
A variable rate does not excuse a lack of transparency. Customers deserve timely communication about major pricing changes so they can make informed decisions. This experience felt financially harmful and completely avoidable with proper notice. I would strongly encourage others to monitor their rates closely and proceed with caution. I also called to complain and I got an AI agent answering my questions. That tells you how much this company cares about its client. |
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—
Alyssa
from
Levittown, PA
on
February 13th, 2026
Ripped off!
| Called customer service to discuss why my supply rate almost doubled and the woman told me she would connect me to the right department disconnected from me on a call. Clearly on my bill states call this number for questions about my charges and she just didnt want to deal with me. I never signed up for a variable rate and how can you justify going from a .0969 rate in December to .1209 in January and now .2247 for February. Highway robbery!!! Ridiculous!!!!! I had no warning whatsoever there was to be any increases! I have already switched suppliers! | |||
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—
Ron
from
Coplay, PA
on
February 13th, 2026
Price Gouging or better yet extortion!
| Careful of these guys! They lure you in with a great var. price promising consistent prices if the commodity price remains the same. They state a ridiculous retention rate (95%+) of new customers due to stable pricing. My pricing went from 0.087 cent per KW to .297047 cent per KW....almost tripling my energy costs! | |||
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—
Cheryl
from
Allentown, PA
on
January 24th, 2026
!!!BEWARE!!! Price goes up 3 times!!! after 1 month of service.
|
!!!BEWARE!!! Price goes up 3 times!!! after 1 month of service.
Original price was 9.9, after 1 month it was 30c per kW. Scammers! BEWARE!!! |
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—
PA RESIDENT
from
Tobyhanna, PA
on
January 21st, 2026
BAIT AND SWITCH!! BEWARE!
| There lured me in with a great price but a few months later I was paying THREE TIMES the price to compare. Do not even think about changing to AP&G. | |||
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—
George
from
Lancaster, PA
on
January 16th, 2026
FRAUDULENT
| I CANCELLED MY SERVICE WITH AMERICAN POWER & GAS OVER ONE MONTH AGO AND THEY DID NOT STOP PROVIDING SERVICE. THEY ARE CHARGING ME AN EXORBITANT RATE WHEN I CANCELLED THEM OVER ONE MONTH AGO. FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU - THEY ARE A FRAUDULENT COMPANY AND WILL NOT BE HONEST WITH YOU WHEN YOU CANCEL THEIR SERVICE. | |||
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—
Janet V. Flood
from
Quakertown, PA
on
December 14th, 2025
Did not cancel upon request
| Beware of this servicer. I called and canceled by phone. Two bills later, they still haven't canceled my contract with them and increased the price by about 22 cents per kwh. | |||
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Did Not Cancel Upon Request
from
Delmont, PA
on
October 29th, 2025
Beware end of promotion
| We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. | |||
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| Likely to recommend |
—
Niki
from
Beaver Meadows, PA
on
May 31st, 2025
Beware when your intro price expires.
| They changed me to a flat rate what was $0.245798 kHr. Got hit with a huge bill. Had to cancel quickly. | |||
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| Likely to recommend |
—
Larry
from
Hummelstown, PA
on
May 5th, 2025
Mr.
| My bill went up. can't get a call back. i have no idea how this works. i didnt save a dime. | |||
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| Likely to recommend |
—
Carmen Pretopapa
from
Bethlehem, PA
on
April 9th, 2025
Be Careful - Predatory Customer Service
|
I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"
It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message. Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate. I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best". And of course I will be shopping again - but never again with APG. AVOID |
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—
Disappointed Former Customer Mike
from
Lititz, PA
on
April 2nd, 2025
Absolutely horrible
|
This company is absolutely horrible. After an introductory rate they where charging more than double per KW from providers.
They also changed my account without my knowledge or consent but with the consent if some else who lived in my household and whose name was not on the bill! I will be contacting the better business bourogh immediately. |
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—
April
from
Wilkes Barre, PA
on
April 26th, 2024
Bait and switch.
| Entice you with a good 3 month deal then rope you into a 1 year contract higher than the base rate. I pay double what I did without them. Predatory scum. | |||
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| Likely to recommend |
—
Unhappy Customer
from
Saylorsburg, PA
on
March 19th, 2024
Good monthly rates, trashy sales tactics
| Close to the end of my term I had a sales agent reach out who was quite rude. She was very pushy trying to get me to signup for a yearlong averaged contract. She would only give me the monthly premium and would not give me a per kwh price and even started to low key insult me asking if my problem was if I just couldn't afford things.. nice. | |||
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—
Notsuperhappy
from
Lancaster, PA
on
March 4th, 2024
Bizarre Experience The "2-year fixed, month to month" deal from AEP!
|
On January 27, 2023, I received an unsolicited marketing call from American Power & Gas (AEP) offering me an electric rate of 9.194 cents per kw. in answer to my question, I was told that the rate was fixed for 2 years. For my records, I documented the date, the rate and the fact it was 2 -year fixed. on the electric bill. I though it was a good deal and I told the customer service rep to sign me up. and documented the details of the agreement on the January Peco bill. On January 10, 2024, my wife was reviewing the utility expenses for the year to find out rhat AEP has raised the price from 9.17 cents in January to 23.271 cents per KW in December and the additional charges over the year were $782.35!!! I thought it was a mistake, so I called customer service and after explaining the situation, the AEP customer Service Rep said: "Yes. the rate is 2-year fixed, month to month". My immediate response was: "What does that mean???? !!!!!"
I was promised to receive a payment of $100 and the issue was elevated to the manager I did not receive the $100 and I called 3 times since 1/10 and as yet no response!!! I am totally disappointed with AEP unethical marketing and I do not know how they are still in business. Was it a zealous rep who wanted to make their quota or a mistake? Anyway, I will not deal with AEP anymore and next time I will ask the customer rep calling to send me an agreement in writing before signing up. Once bitten, twice shy! |
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—
Kamal A. Hazboun
from
Berwyn, PA
on
January 19th, 2024
Incredible rip-offs!!!
| I was told that their price would be competitive when I switched to them from ppl. Within a couple of months they were charging me almost double ppls price!!! Dont understand why they are even in business. A complete ripoff!!! | |||
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—
Tony
from
Ashland, PA
on
December 21st, 2023
American Power and Gas SCAM
| American Power and Gas is a PREDATORY company that SCAMS their customers. They will TRIPLE your rate with NO NOTICE. Report this company to the Better Business Bureau. Its very similar to the subprime mortgage crisis. They are CORRUPT and UNETHICAL. Email them and demand that they notify their customers of rate increases (they would go out of business if they had to do this). Ask to speak to Lynn Cloutier customercare (at) aapandg (dot) com & customerservice (at) aapandg (dot) com | |||
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| Likely to recommend |
—
T Archer
from
Lafayette Hill, PA
on
December 12th, 2023
Run!
| If I can rate them lower then 1 star, I would. Josh in sales X1657 called 2 different days and talked to 2 of the ladies that had the displeasure of talking with this low-life. Being the owner of this company, I will not do business with anyone that is this disrespectful. I did call him back and told him that he has the ability to call the 2 ladies back and apologize for being an ass. He hung up on me. Absolutely will NEVER talk good about this company until he has the balls to apologize for his childish behavior. | |||
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| Likely to recommend |
—
Gary
from
Strasburg, PA
on
October 17th, 2023
Unauthorized supplier switch
| I was switched to this supplier without my knowledge or approval. I am waiting on someone to contact me on this matter and I require a refund. I did not provide my account number o this because im afraid you will switch my service again. | |||
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| Likely to recommend |
—
Amber Jetson
from
North Versailles, PA
on
September 29th, 2023
Scammers
| Got a letter in the mail from PECO confirming my transfer to this company as my business's electric provider. Only hitch is - I never even spoke with anyone from the company, let alone gave permission for them to switch me. I never even listen to sales pitches about switching. So I had to waste my morning calling PECO to switch me back and then calling All American Power & Gas to make sure they weren't going to charge me a cancellation fee for the service I never agreed to. When I asked the woman at AAPG customer service if she could tell me who allegedly gave them permission to switch my provider (I run a small business, I'm the only employee) she said she didn't have access to that information, "due to privacy concerns." Complete scam. | |||
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| Likely to recommend |
—
Kaisers Storage
from
Glenolden, PA
on
August 18th, 2023
SCAM
| As another reviewed has noted, I received a letter from PECO confirming my supplier switch to this company. Only hitch is - I never authorized a switch at all. And, of course, the letter came the same day the switch went into effect. PECO switched me back to my previous supplier when I called them, but now I'm trying to contact All American Power and Gas to make sure they don't try to scam a cancellation fee from me and their phone lines are cutting in and out every time I call. Complete scam. | |||
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| Likely to recommend |
—
George
from
Glenolden, PA
on
August 16th, 2023
This company signed my business up without m permission.
| I got a letter from Peco saying I switched to All American Power and Gas. I most certainly did not. Not only did they charge me a higher rate but the lady was rude in answering my questions on how this happened. Her answer was must have been a clerical error in the system. I highly doubt that given the reviewer above me also had the same thing happen to their business account. These companies are incredibly shady and after my previous experience with doing this vowed I would never do it again. When asked who I can report this to she told me she didn't know who regulates them and when I try to log a formal complaint on the PApowerswitch site none of the options for logging a complaint fit. I guess this why they can continue to get away with this stuff. | |||
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| Likely to recommend |
—
Ron
from
Harleysville, PA
on
July 31st, 2023
Scam
| I had never heard of this company until I received my letter from Peco stating I had switched to them as my new supplier. Called Peco had it changed back then called All American Power. They said it was a clerical error...They seem to have a lot of clerical errors.....Open those letters from Peco you never know what's inside. | |||
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| Likely to recommend |
—
Powerscaminpa
from
Levittown, PA
on
July 24th, 2023
Scam
| Got suckered into the 0.0999/kwh pricing only for the second month to be 0.1239, third month is 0.17084, and fourth month was 0.197632. Nearly double the electric rate in just a few months. While the "General supplier" option was still offering 0.0999 from their end. Do not fall for any of their sign up offers, or you will also end up losing hundreds of dollars to this company as I did. | |||
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| Likely to recommend |
—
Steve
from
Birdsboro, PA
on
July 22nd, 2023
The 25% rebate is misleading
| APG will only give you a rebate of 25% on just the average monthly cost. Not 25% on the total you've paid over 12 months. I wanted my time sticking around with them for 12 months to find this out. | |||
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| Likely to recommend |
—
Anand
from
Mechanicsburg, PA
on
July 6th, 2023
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