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Thieves - DO NOT USE THIS COMPANY
I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW. Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. If they offered me a rate at half of everyone else, I still wouldn't use them. DO NOT USE THIS COMPANY. |
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—
Dave T In PA
from
Elverson, PA
on
June 19th, 2020

If you have any additional questions, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! - Emma / Digital Care
— Direct Energy
Rip off
They were fine until the contract was up. Decided not to renew when I realized customer service was in South America. When I got my last bill with them they put the energy charge way up. It increase about one third. |
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—
Cynthia Adams
from
Harrisburg, PA
on
February 3rd, 2020

— Direct Energy
Recommended Electricity Plans
Great Rate
12 Month Fixed Rate
PA Frontier Secure Power 12
5.98¢ / kwh
7.0%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
5.98¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Popular Brand
12 Month Fixed Rate
Preferred Plus 12 Month
6.33¢ / kwh
1.6%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
6.33¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
4 Months Fixed
4 Month Fixed Rate
Electric 4 Month Standard Fixed Rate
6.39¢ / kwh

Rate:
6.39¢
Rate Type:
Fixed Rate
Term Length:
4 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
6 Months Fixed
6 Month Fixed Rate
Online Lock-6
5.99¢ / kwh
6.8%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
5.99¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$4.95
Important Documents:
Info