| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Thieves - DO NOT USE THIS COMPANY
|
I was unfortunately a Direct Energy customer for years. My wife pays the bills and wasn't really paying attention to the amount on the electric bill. One day I opened the bill and was shocked. So I researched the kw/hr price I was being charged by Direct Energy with what the typical price was. WOW. Direct Energy was happily charging me over DOUBLE their current price. Basically, they were stealing from me. Companies need to make money. I get it. But Direct Energy's behavior is unethical and should be illegal. No phone call, no email. Zero effort was made to help a long-time customer to not be price gouged. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. DO NOT USE THIS COMPANY. If they offered me a rate at half of everyone else, I still wouldn't use them. DO NOT USE THIS COMPANY. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dave T In PA
from
Elverson, PA
on
June 19th, 2020
Hi Dave, we regret to learn you are disappointed with your rate. We would greatly appreciate the opportunity to discuss this further with you and find the best plan that can suit to fit your energy needs. If you have any additional questions, please feel free to contact us at 1-888-305-3828, Monday through Friday 8:00 a.m. - 8:00 p.m. CST and Saturday 8:00 a.m. - 5:00 p.m. CST, or engage with our Live Chat agent from www.directenergy.com It will be a pleasure to help you, and we look forward to hearing from you! - Emma / Digital Care
— Direct Energy
Rip off
| They were fine until the contract was up. Decided not to renew when I realized customer service was in South America. When I got my last bill with them they put the energy charge way up. It increase about one third. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cynthia Adams
from
Harrisburg, PA
on
February 3rd, 2020
Hi Cynthia. We can understand your concern with the final invoice that was priced based on a non-contract rate. Our system will automatically transition accounts that have expired contracts to non-contract pricing to ensure there is no interruption of service. Under our variable rate pricing, the rate we set each month is based on the company evaluation of market conditions. Market conditions the company may consider include: the prevailing price of electricity on the market, costs involved in moving the electricity from the producer to the utility, our total acquisition costs for the electricity, and the prevailing rates offered by the utility and other competitors. If you have any questions or concerns regarding your closed DE account, please do not hesitate to reach out to us through Social Media https://www.facebook.com/directenergy/ or Live Chat https://www.directenergy.com/. We hope you have a great day and stay safe out there. - Eleanor / Digital Care
— Direct Energy
Recommended Electricity Plans
Great Rate
12 Month Fixed Rate
PA Frontier Secure Power 12
5.98¢ / kwh
7.0%
under market
Compared to the current PECO rate of 6.430¢ / kwh
Rate:
5.98¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Popular Brand
12 Month Fixed Rate
Preferred Plus 12 Month
6.33¢ / kwh
1.6%
under market
Compared to the current PECO rate of 6.430¢ / kwh
Rate:
6.33¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
4 Months Fixed
4 Month Fixed Rate
Electric 4 Month Standard Fixed Rate
6.39¢ / kwh
Rate:
6.39¢
Rate Type:
Fixed Rate
Term Length:
4 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
6 Months Fixed
6 Month Fixed Rate
Online Lock-6
5.99¢ / kwh
6.8%
under market
Compared to the current PECO rate of 6.430¢ / kwh
Rate:
5.99¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$4.95
Important Documents:
Info
