Direct Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Direct Energy are their customer service, with an average of 4.5 stars, and their billing & account management system, with an average of 4.5 stars.

Reviews Overall

4th

Plans & Pricing

3rd

Order Experience

4th

Customer Service

3rd

Billing & Acct Mgmt

3rd

Likely to Recommend

5th

Quick Links

Reviews by Star

PA Energy Ratings's Bronze Tier providers are solid retail electricity providers that have a lot to offer customers. These companies represent good options for discerning shoppers and have lots to offer customers. There are plenty of good companies offering good plans that can fit what consumers are looking for in their company.

Review from Bills Sandwich Shop

Excellent customer service

Tamra was our customer account representative. She was beyond helpful in such a professional and kind way.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bills Sandwich Shop from New Castle, PA on March 20th, 2020

We appreciate you for letting us know of this positive experience with Tamra! This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Thank you for being a Direct Energy customer! Have a great week and stay safe out there. - Megan / Digital Care

— Direct Energy

Most Recent 5 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Easy Switch

Switching to Direct Energy was very easy. The plan and pricing was straightforward and there were no "gotcha's"

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim from Newville, PA on December 29th, 2024

We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.

— Direct Energy

Nothing to complain about

Been with this company for 3 years. They are great, I do not know
why everyone doesn't give them 5 stars.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Excellent from Catawissa, PA on October 15th, 2024

Thank you! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.

— Direct Energy

Pa.electric

Decreased my bill by $30.-40. Leaves me more money at the end of the month.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Linda from Mc Connellstown, PA on September 15th, 2024

Thanks Linda! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.

— Direct Energy

This is really stupid

I signed up for Direct Energy. I got Direct Energy. It works. Why are you asking for a review of something that involves NOTHING?

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Review Of Stupidity from Plymouth Meeting, PA on March 7th, 2024

We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.

— Direct Energy

Non-interaction

What do you expect from non-interacting bodies? You sign up. It works. END of story.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— H Woodcock from Plymouth Meeting, PA on February 26th, 2024

Thank you for the great feedback. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.

— Direct Energy

Saving with Direct Energy

Our bill dropped considerbly, despite the holiday lights and baking.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bonnie Leathers from Bellefonte, PA on January 11th, 2024

Thanks Bonnie! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.

— Direct Energy

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DIRECT ENERGY REVIEW

A smooth transition to change to Direct Energy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K MILLER from Lehighton, PA on March 4th, 2025

Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.

— Direct Energy

I finally got my new electric bill.

I couldn't respond to your request because you asked way before I got my new bill. With my old electric server my bill was over $500. Now this month my bill was $355, a big change. It should be even lower, but with Bidenomics and everything going up anyways, I don't know if I can cut my usage or if it's this incredible inflation. Time will tell.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Doug from Mifflintown, PA on April 11th, 2024

We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.

— Direct Energy

Direct energy delivers what it promises

My prior energy provider offered a "come on" value for switching to them. They had a bonus plus low rates. What I was not notified of was that after three months the rate escalated dramatically. It was a "fixed" rate but after the into period it fixed at more than twice the original. I, unfortunately, did not catch this for several months thru the summer. When I did catch it there was no mercy from their customer service people so I found Direct Energy and they are living up to their agreement

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Barry from Hummelstown, PA on December 9th, 2023

Thanks Barry! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.

— Direct Energy

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

Would NOT Recommend

I signed up for Direct Energy as my electrical power supplier. All went super well until my term came to an end. Typically, you just find the least expensive provider and sign up and you can automatically switch, not with Direct Energy. I had to call in to cancel and apparently it will take 1 to 2 billing cycles until it goes through. So now I can't shop for a better price because they haven't "released" me. Just isn't a great way to do business.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Doug from Chambersburg, PA on November 26th, 2024

Hi Doug, thanks for leaving your feedback. We are sorry to hear that you've had a negative experience with Direct Energy, and we would like the opportunity to learn about your experience. Please contact us at email at ga-decustomerhelp@nrg.com with your account #, REF #1009 and additional information.

— Direct Energy

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
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Account Management
Likely to recommend

Beware of "hidden" cost increase -- ours went up 64%

When DE's cost per KWH exceeded the local West Penn Power cost, we decided check on our contract. I called the DE office and spoke with a representative, and after reviewing the options concluded we would not renew.
However, our subsequent bill contained a continuation of the DE charges at the "current" going rate, which was an increase of 64% above the initial contract. That's right: a 64% increase. When we called to stop DE service, the DE rep told us that they could not end service in "mid billing cycle," hence we needed to stay with them for another month at the absurdly inflated price. However, we then spoke with a West Penn Power representative who told us that we did NOT need to stay with DE, given that we had no contract. She recommended calling DE back, reiterating that we have no contract, and inquiring about a termination fee. In a second call to DE, the same DE rep person was unable to connect us with a supervisor to attempt resolution.
So, who's right? West Penn Power, or a phone rep for Direct Energy? DE claims it has the right to end a contract at any time --but that appears to be a one-way ticket, usable only by the company. And one has to wonder, how can billing (a simple IT task) not be stopped at any time, mid-cycle or not?
If the mother ship (West Penn Power) says that a customer does not need to continue service with DE without having a contract, that seems like a policy that every subsidiary should honor. DE apparently does not reflect the customer service level that WPP assumes it does.
If you go with one of DE's plans, be sure to keep track of every bill and every notice, don't hesitate to shop around for better deals, and be sure you don't get shorted by the tiny print if you decide to end service. Theirs is not the only game in town.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jeanne from State College, PA on February 24th, 2025

Hi Jeanne. We regret that you had a negative experience when you contacted us for help. We would be happy to assist you with the concerns about your account. Please contact us at ga-decustomerhelp@nrg.com with your account #, REF #1012 and additional information.

— Direct Energy