| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
$99 cancellation fee voided
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My recent experience with Direct Energy was not exactly pleasant. My bill was very high, I cancelled the service and went back to MetEd with lower rates. However Direct Energy charged me a $99 cancellation fee after only a little over 1 month service. I responded to their email to rate their service and explained how upset I was to be charged the cancellation fee as the representative had told me it was not usually enforced. I have just received another email from Direct Energy stating the are voiding the fee for me. I greatly appreciate this since I am on a limited income. Thank you so much for this!!!! |
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| Plans & Pricing | |
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—
Janet J
from
Lebanon, PA
on
August 15th, 2017
Sorry to hear of the experience you had originally. We are glad to hear that an agent was able to assist you with removing the fee. Please feel free to reach out if you have any unresolved concerns at dedigitalcare@directenergy.com. Thank you,- Cole
— Direct Energy
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