Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Promo
Was supposed to get a gift card for a review and NEVER got the gift card. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Gift Card
from
Canonsburg, PA
on
February 29th, 2020

Live Chat: https://www.directenergy.com/
Social Media: https://www.facebook.com/directenergy/
We are looking forward to providing you a quick resolution to this matter! Thank you for your time. - Megan / Digital Care
— Direct Energy
Renewing Contract
I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Milo
from
Mechanicsburg, PA
on
January 24th, 2019

— Direct Energy
Recommended Electricity Plans
Great Rate
12 Month Fixed Rate
PA Frontier Secure Power 12
5.98¢ / kwh
7.0%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
5.98¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.95
Important Documents:
Info
Popular Brand
12 Month Fixed Rate
Preferred Plus 12 Month
6.33¢ / kwh
1.6%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
6.33¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$120
Monthly Recurring Charge:
$0.00
Info
4 Months Fixed
4 Month Fixed Rate
Electric 4 Month Standard Fixed Rate
6.39¢ / kwh

Rate:
6.39¢
Rate Type:
Fixed Rate
Term Length:
4 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
6 Months Fixed
6 Month Fixed Rate
Online Lock-6
5.99¢ / kwh
6.8%
under market
Compared to the current PECO rate of 6.430¢ / kwh

Rate:
5.99¢
Rate Type:
Fixed Rate
Term Length:
6 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$4.95
Important Documents:
Info