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Promo
| Was supposed to get a gift card for a review and NEVER got the gift card. | |||
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—
Gift Card
from
Canonsburg, PA
on
February 29th, 2020
Hi Jeff! We are so sorry for this delay in delivery. We can absolutely follow-up on this missing giftcard. Please reach out to our Digital Care team through the avenue of your choice to proceed forward with assistance:Live Chat: https://www.directenergy.com/
Social Media: https://www.facebook.com/directenergy/
We are looking forward to providing you a quick resolution to this matter! Thank you for your time. - Megan / Digital Care
— Direct Energy
Renewing Contract
| I have tried to contact Direct Energy for 2 days to renew contract. It appears that the low rate is only available to new customers. I have been with them for 5 yrs and went online to do a Chat but each time I am told 6 people in the Que. I wait until it gets down to 1 and then a message comes up that no agents available. I get out and go right back in and 6 in Que again. Last year when contract was up the price to renew went up. This year it looks like quite a bit. It appears that they get you in and then continue to raise the price. | |||
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Milo
from
Mechanicsburg, PA
on
January 24th, 2019
Hi Milo! All customers who sign up with us will receive a new customer promotions, similar to your initial experience. Once that promotional offer ends we will offer renewal options and plans that can allow you to still maintain a reduced bill. If you would like us to look into your offers please email us at dedigitalcare@directenergy.com with your account details. - Allie
— Direct Energy
