Energy Harbor Customer Reviews (September 2026 Update)

Updated: September 2026

The best review categories for Energy Harbor are their plans and pricing, with an average of 4.5 stars, and their billing & account management system, with an average of 4.5 stars.

Reviews Overall

2nd

Plans & Pricing

3rd

Order Experience

3rd

Customer Service

3rd

Billing & Acct Mgmt

3rd

Likely to Recommend

2nd

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Review from Margaret Bierbower

To many companys

I don't like all these company's calling me and wanting me to take there electric. As of now I am paying for 3 bills plus Met-Ed. All I want is one company. My bill went from $50.00 to $93.00 , what is going on with this.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Margaret Bierbower from New Oxford, PA on February 8th, 2020

We are sorry for this inconvenience. Your town may be a part of our government aggregation program. This program is designed to give the residents of participating cities competitive pricing for their utilities. Although we do send a letter to give residents the opportunity to opt-out, you are able to opt-out at any time.

— Energy Harbor

Most Recent 5 Star Reviews

17 Customer Reviews Written Overall

Read All 5 Star Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good Prices, Easy Setup

Go to their website, all seamless and straightforward.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darven P from Bushkill, PA on February 25th, 2024

A Wise Move

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— David Latshaw from Allentown, PA on February 13th, 2024

Should have changed to you long ago

Easy to understand and informative

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mom from Camp Hill, PA on November 1st, 2023

Great rate

Made the change to fix my electric rate. All has gone very smoothly so far.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bill from Aston, PA on October 26th, 2023

Saving on electric

I've saved money by switching to Energy Harbor. Thank you.

Plans & Pricing
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Account Management
Likely to recommend

— Cash Savings from Royersford, PA on October 22nd, 2023

Easy switch for a better price

I did everything online. I don't know if I'm actually on the Energy Harbor plan just yet but it looks like it worked ok. 48 months makes me feel a little more secure and they were the only company that I saw that offered it in my area.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JH from Hatfield, PA on September 29th, 2023

Excellent Service

No issues changing provider.

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Dawn M from Mercer, PA on September 27th, 2023

Enrollment was easy

Enrollment to switch electricity suppliers was easy.
The final screen showed my Electricity Identification Number and received an email confirming the enrollment and plan terms (rate, time frame)

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dave from Fogelsville, PA on September 27th, 2023

Thank you!

— Energy Harbor

Helpful & Courteous Staff

Had a pleasant conversation and he often make things clearer to me and let me take my time

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Xmas Song from Harrisburg, PA on September 26th, 2023

Thank you!

— Energy Harbor

Quick and Easy to Switch

The switch to the new rate was made the next day without any issues.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tammy from Newport, PA on September 25th, 2023

We try to make the enrollment process as simple as possible!

Thank you!

— Energy Harbor

Excellent customer service

The gentleman I spoke to on the phone was very clear with pricing and very helpful getting me switched over to a very great price for my power almost half of what I was paying previously

Plans & Pricing
Order Experience
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Likely to recommend

— Great Price And Easy To Sign Up from Allentown, PA on September 23rd, 2023

Do you remember the name of the person you worked with? We would love to give them credit for your great experience!

— Energy Harbor

Good Company

It's quick and easy to sign up for Energy Harbor's residential electricity. I highly recommend this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mary Lou from Gordonville, PA on September 23rd, 2023

Thank you!

— Energy Harbor

Did recommend to family

Had a great experience!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Eschbach from Willow Street, PA on September 18th, 2023

Happy to hear!

— Energy Harbor

Seamless transition

Customer service is excellent!

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Karen from Coopersburg, PA on September 17th, 2023

Thank you!

— Energy Harbor

Review

Tried to apply on internet. It didnt work. So I called an received excellent service

Plans & Pricing
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Likely to recommend

— Dawn from Hershey, PA on September 12th, 2023

Thank you!

— Energy Harbor

Just another favorable review

Price was right. I made an error a selected wrong plan. Called right away and my mistake was corrected and I signed up for the right plan. Customer service is SERVICE !

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tim from Cogan Station, PA on September 12th, 2023

Thanks Tim!

— Energy Harbor

Reduced Monthly Rate

I was an existing customer for about 6 months. I saw that my rate of 0.0968 was now being offered at 0.0918. I requested the new rate online without any issues and the change was executed in 1 week.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike B from Allentown, PA on September 11th, 2023

Thank you!

— Energy Harbor

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Switched to lock in 5 Years rate

Easy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

Plans & Pricing
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Likely to recommend

— No from Allentown, PA on September 19th, 2023

Easy

Very smooth process, courteous representative

Plans & Pricing
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Likely to recommend

— Susan from Johnstown, PA on September 15th, 2023

Thanks!

— Energy Harbor

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

ON HOLD FOR HOURS!!! No One Calls Back!

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

This company does not respond to their on line email contact form either. I'd think hard about using this company

Plans & Pricing
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Likely to recommend

— Rich from Lancaster, PA on January 22nd, 2025

Unhelpful service

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No

Plans & Pricing
Order Experience
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Likely to recommend

— M Sklar from Berwyn, PA on July 8th, 2024

Is This the Old Bait and Switch?

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.