Energy Harbor Customer Reviews (May 2026 Update)

Updated: May 2026

The best review categories for Energy Harbor are their plans and pricing, with an average of 4.7 stars, and the order experience, with an average of 4.7 stars.

Reviews Overall

2nd

Plans & Pricing

2nd

Order Experience

2nd

Customer Service

2nd

Billing & Acct Mgmt

2nd

Likely to Recommend

2nd

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Review from Russ

Is This the Old Bait and Switch?

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.

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Likely to recommend

— Russ from Ashland, PA on June 26th, 2024

Most Recent 5 Star Reviews

78 Customer Reviews Written Overall

Read All 5 Star Reviews

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Likely to recommend

Good Prices, Easy Setup

Go to their website, all seamless and straightforward.

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Likely to recommend

— Darven P from Bushkill, PA on February 25th, 2024

A Wise Move

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

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Likely to recommend

— David Latshaw from Allentown, PA on February 13th, 2024

Should have changed to you long ago

Easy to understand and informative

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Likely to recommend

— Mom from Camp Hill, PA on November 1st, 2023

Great rate

Made the change to fix my electric rate. All has gone very smoothly so far.

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Likely to recommend

— Bill from Aston, PA on October 26th, 2023

Saving on electric

I've saved money by switching to Energy Harbor. Thank you.

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Likely to recommend

— Cash Savings from Royersford, PA on October 22nd, 2023

Easy switch for a better price

I did everything online. I don't know if I'm actually on the Energy Harbor plan just yet but it looks like it worked ok. 48 months makes me feel a little more secure and they were the only company that I saw that offered it in my area.

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Likely to recommend

— JH from Hatfield, PA on September 29th, 2023

Excellent Service

No issues changing provider.

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— Dawn M from Mercer, PA on September 27th, 2023

Enrollment was easy

Enrollment to switch electricity suppliers was easy.
The final screen showed my Electricity Identification Number and received an email confirming the enrollment and plan terms (rate, time frame)

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Likely to recommend

— Dave from Fogelsville, PA on September 27th, 2023

Thank you!

— Energy Harbor

Helpful & Courteous Staff

Had a pleasant conversation and he often make things clearer to me and let me take my time

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Likely to recommend

— Xmas Song from Harrisburg, PA on September 26th, 2023

Thank you!

— Energy Harbor

Quick and Easy to Switch

The switch to the new rate was made the next day without any issues.

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Likely to recommend

— Tammy from Newport, PA on September 25th, 2023

We try to make the enrollment process as simple as possible!

Thank you!

— Energy Harbor

Excellent customer service

The gentleman I spoke to on the phone was very clear with pricing and very helpful getting me switched over to a very great price for my power almost half of what I was paying previously

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Likely to recommend

— Great Price And Easy To Sign Up from Allentown, PA on September 23rd, 2023

Do you remember the name of the person you worked with? We would love to give them credit for your great experience!

— Energy Harbor

Good Company

It's quick and easy to sign up for Energy Harbor's residential electricity. I highly recommend this company.

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Likely to recommend

— Mary Lou from Gordonville, PA on September 23rd, 2023

Thank you!

— Energy Harbor

Natural gas supply

Everything went well and the information was sent to me by email as I was told by the rep.

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Likely to recommend

— Robert Eland from on September 20th, 2023

Thanks!

— Energy Harbor

Did recommend to family

Had a great experience!

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— Eschbach from Willow Street, PA on September 18th, 2023

Happy to hear!

— Energy Harbor

Seamless transition

Customer service is excellent!

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Likely to recommend

— Karen from Coopersburg, PA on September 17th, 2023

Thank you!

— Energy Harbor

Review

Tried to apply on internet. It didnt work. So I called an received excellent service

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Likely to recommend

— Dawn from Hershey, PA on September 12th, 2023

Thank you!

— Energy Harbor

Just another favorable review

Price was right. I made an error a selected wrong plan. Called right away and my mistake was corrected and I signed up for the right plan. Customer service is SERVICE !

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Likely to recommend

— Tim from Cogan Station, PA on September 12th, 2023

Thanks Tim!

— Energy Harbor

Reduced Monthly Rate

I was an existing customer for about 6 months. I saw that my rate of 0.0968 was now being offered at 0.0918. I requested the new rate online without any issues and the change was executed in 1 week.

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Likely to recommend

— Mike B from Allentown, PA on September 11th, 2023

Thank you!

— Energy Harbor

Energy Harbor sign up

I am an existing customer. Signed up for a new, less expensive package through the PP&L sight, it could not have been easier. Thanks.

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Likely to recommend

— George Skelly from Lancaster, PA on September 8th, 2023

Thank you!

— Energy Harbor

Easy

Easy to switch, so far so good. Waiting on my new rate with energy Harbor

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Likely to recommend

— Rick from Wilburton, PA on September 6th, 2023

Thanks!

— Energy Harbor

Switched from PECO to Energy Harbor

PECO raised it's rates and I was looking for a "fixed" rate for a longer period of time. The customer service rep was very helpful to work with and answered any questions I had when signing up.

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Likely to recommend

— Great Company from Coatesville, PA on September 6th, 2023

Thank you!

— Energy Harbor

Very competitive pricing

Third time I changed pricing within 2 years to obtain improved pricing with supplier

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Likely to recommend

— Rj from Lewisberry, PA on September 5th, 2023

Thank you!

— Energy Harbor

Easy transfer

Had Energy Harbor with a higher price but saw a lower price and they honored it and transferred everything very easily.

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Likely to recommend

— Papsyams from Trafford, PA on September 5th, 2023

Thanks!

— Energy Harbor

Easy sign up

Easy to sign up for a plan. Quick turn around about acceptance of the new coverage.

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Likely to recommend

— Arnold from Pittsburgh, PA on September 1st, 2023

Thanks!

— Energy Harbor

5-star for me!

Easy sign-up, good price, no extra charges ~ good choice!

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Likely to recommend

— Red Dragon from Shamokin, PA on September 1st, 2023

Thanks!

— Energy Harbor

Great CS

Jasmine was exceptional. She was patient and helpful in registering for new rate. Made my experience with your CS great.

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Likely to recommend

— GigiA from Pennsburg, PA on August 30th, 2023

We're happy to hear that Jasmine could help you!

— Energy Harbor

Excellent customer service

I only called customer service a few times but, each time no matter who I spoke to they were very helpful, nice, professional, and knowledgeable. They also have the best rates for our area.

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Likely to recommend

— RandR from Lehighton, PA on August 29th, 2023

This is so great to hear!

— Energy Harbor

Simple and Easy

Energy Harbor staff were great to deal with and their rates are almost always the best around.

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Likely to recommend

— Steve from Macungie, PA on August 25th, 2023

Thank you!

— Energy Harbor

Easy

I had hoped to be able to alter the rate change with a service rep, but I was told that I had to go through a new enrollment online. I did this and within days it was accepted. It was easy, but it would have been even easier if I had been able to do this with just a phone call.

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Likely to recommend

— Tigress from Bethlehem, PA on August 25th, 2023

Thank you!

— Energy Harbor

Easy, fast, no problems

Very easy to follow and fill out, no issues, and fast

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Likely to recommend

— Rob from Wilkes Barre, PA on August 22nd, 2023

Thank you!

— Energy Harbor

Energy Harbor Ex[erience

Fast and easy experience.

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Likely to recommend

— MCH, Mechanicsburg, PA from Mechanicsburg, PA on August 22nd, 2023

Thanks!

— Energy Harbor

Switching to energy harbor

Was easy to switch.

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Likely to recommend

— John from Lancaster, PA on August 19th, 2023

Thank you!

— Energy Harbor

Better Rates for 15 Months

Easy to sign-up for new, better rates

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Likely to recommend

— Joe S from Allentown, PA on August 17th, 2023

Thanks!

— Energy Harbor

Easy and pleasant

I found their rate on the government site, and since I was already a customer, I phoned to sign up. The agent explained I should do it online for security reasons, which I did in a matter of minutes. Easy!

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— David S. from Lititz, PA on August 16th, 2023

Thank you!

— Energy Harbor

Great Utility!!

Signed up with Energy Harbor, everything went smoothly and the rates are the lowest I could find.

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Likely to recommend

— James Silberman from Allentown, PA on August 15th, 2023

Thanks!

— Energy Harbor

Saving money

I am happy I research rates periodically to get the lowest rates available. It was a pleasure to be able to make a change without any hassle. The experience was a pleasure with Energy Harbor.

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Likely to recommend

— Louis Crupie from Leechburg, PA on August 15th, 2023

Thank you!

— Energy Harbor

Great Experience

The information is easily compared and nicely summarized to help you make the best decision and the enrollment process is also easy. There are no enrollment fees and you can switch plans at any time with no penalty. I use them for both me electric and gas supplier.

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Likely to recommend

— Easy To Compare And Switch from Irwin, PA on August 15th, 2023

Thank you!

— Energy Harbor

Excellent!

Although we'd been customers of Energy Harbor, our contract price expired and we were being charged even more than PP&L. Finding this new rate was definitely great! Signing up online was very easy.

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Likely to recommend

— Mrs5pennies from Paradise, PA on August 15th, 2023

Thank you!

— Energy Harbor

Easy-Peazy To Sign Up

Easy to sign up online. Easy to hedge your electricity price for up to 4 years. Supplier initiates swift response and rapid approval within 48 hours (my experience). I am pleased all around.

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Likely to recommend

— Miss Pennsylvania from Susquehanna, PA on August 11th, 2023

Thanks!

— Energy Harbor

Better price for electricity supply

Energy Harbor was very expeditious in your response to my request the supplier the current (at that time) electricity rate. It was followed up with a written contract to confirm we are very pleased.

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Likely to recommend

— Wilson Watkins from Harrisburg, PA on August 11th, 2023

Thank you!

— Energy Harbor

Most Recent 4 Star Reviews

24 Customer Reviews Written Overall

Read All 4 Star Reviews

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Likely to recommend

Switched to lock in 5 Years rate

Easy

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Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

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— No from Allentown, PA on September 19th, 2023

Easy

Very smooth process, courteous representative

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Likely to recommend

— Susan from Johnstown, PA on September 15th, 2023

Thanks!

— Energy Harbor

Make sure you call the number on PA Power Switch

The amount that is on the website is not necessarily the amount that the company will offer you. Check the phone numbers and the terms to make sure you get what plan you want. Other phone numbers for the energy providers do not have access to the same plans.

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Likely to recommend

— Jim P. from Harrisburg, PA on September 10th, 2023

Satisfied customer of Energy Harbor

Once I realized that Energy Harbor had excellent rates and service, I went on line and was able to sign up for the service in just a few minutes.

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Likely to recommend

— Joe Lang from Whitehall, PA on September 5th, 2023

Thank you!

— Energy Harbor

Great Energy Supplier

I have enjoyed having Energy Harbor as my electric supplier and now they are going to supply my natural gas also.

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Likely to recommend

— T. Nenno from York, PA on August 29th, 2023

Thank you for trusting us!

— Energy Harbor

Question on switching rates

Rep was helpful with answering my question

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Likely to recommend

— A Hunter from Reading, PA on August 18th, 2023

Do you remember the name of your rep? We would love to give them credit for your great expereince!

— Energy Harbor

Easy and Best Rate Available

Searched on PA website and wanted the lowest guaranteed rate without any commitments or fees and Energy Harbor was the top choice again. I was with the previously and had time left at a higher rate, but switched to the lower rate without any issues. Just had to be submitted online.

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Likely to recommend

— Easy And Best Rate Available from Bethlehem, PA on August 16th, 2023

Thank you!

— Energy Harbor

Starting up with energy harbor

Easy sign up and good price with no cancellation fee.

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Likely to recommend

— Ralph Cesaretti from Albrightsville, PA on August 8th, 2023

Thank you!

— Energy Harbor

Review

Service is seamless. Which is good. I just have to keep checking the rates and resign when you lower them

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Likely to recommend

— Joe G from Palmerton, PA on August 2nd, 2023

Thanks!

— Energy Harbor

Good price

Switched to Energy Harbor because of their price. Easy transition to switch.

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Likely to recommend

— Ed from Halifax, PA on July 28th, 2023

Thank you!

— Energy Harbor

Good experience

Good experience, good customer service

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Likely to recommend

— Nan from Macungie, PA on July 28th, 2023

Thank you!

— Energy Harbor

Owner

Smooth

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Likely to recommend

— Keith Schaffer from Perkasie, PA on July 20th, 2023

Thank you!

— Energy Harbor

Good

Good experience

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— Dean D from Halifax, PA on July 18th, 2023

Thanks!

— Energy Harbor

Plan expired so was shopping suppliers

Easy to navigate the change. Reasonable rates.

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Likely to recommend

— Mark from Catawissa, PA on July 16th, 2023

Thanks!

— Energy Harbor

Review

Easy enrollment best price

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Likely to recommend

— Bob from Milton, PA on July 11th, 2023

Thank you!

— Energy Harbor

Sounds like a good company

Easy to sign up.

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Likely to recommend

— Art from Slatington, PA on July 11th, 2023

Thanks!

— Energy Harbor

New Energy Harbor Client

Easy to sign up on line.

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Likely to recommend

— Alton Kester from Warminster, PA on July 7th, 2023

Thanks!

— Energy Harbor

Switched to you

Looking at which supplier to use and you were the best company price and signing up was not awful. Thank you.

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Likely to recommend

— Rebecca R from Carlisle, PA on July 5th, 2023

Thank you!

— Energy Harbor

Easy to work with!

I called fully ready to change suppliers, and while my rate isn't as low as another I found on line. What I read online with Energy wasn't as low as the "compare pricing" website, I figured the others may be the same way. I did lower my supplier rate, so I am reasonably happy.

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Likely to recommend

— Sue & Gene from Beaver Falls, PA on June 23rd, 2023

That's great to hear!
Thank you!

— Energy Harbor

Phone calls

It should not take MANY phone calls to get through to talk to someone, but that's what happened to me. Having Energy Harbor appear on the phone display when the call comes in finally would be a big help.

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Likely to recommend

— Phillips from Shamokin, PA on June 20th, 2023

Thank you for this feedback!

— Energy Harbor

Good Rates

I am a current and long term customer at Energy harbor. They are great to deal with and offer fair rates.

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Likely to recommend

— HarryK from Bensalem, PA on June 13th, 2023

Thank you for trusting us!

— Energy Harbor

Satisfied

The web site did not answer all questions, but a phone call got us to sign up.

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Likely to recommend

— Whepler from Harrisburg, PA on June 9th, 2023

This is great constructive feedback! We will dive further into our site to make sure it answers your questions.
Regardless, we are happy you were able to sign up!

— Energy Harbor

Good experience

On hold 1 hour. Otherwise fine

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Likely to recommend

— Charles from Harrisburg, PA on June 6th, 2023

Thank you!

— Energy Harbor

Most Recent 3 Star Reviews

6 Customer Reviews Written Overall

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Likely to recommend

3-stars = average

Don't know yet if I was succesful but the process was OK. Only problem was the name of the utility company shown for my zipcode was not accurate.

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Likely to recommend

— George from South Park, PA on September 5th, 2023

Electricity

Easy

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Likely to recommend

— ASR from Sellersville, PA on July 28th, 2023

Thanks!

— Energy Harbor

Greed

Power cost keep rising. Hard for people on fixed incomes.

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Likely to recommend

— Bill from Camp Hill, PA on July 21st, 2023

We understand that prices everywhere are increasing. Fortunately, we offer fixed rates! Our fixed rates help add some predictability to your monthly expenses.

— Energy Harbor

2nd time

I check prices every 6 month, Harbor had a better price then I got 6 month ago, had not had any problems so I stayed with them even though couple other had a lower price.

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Likely to recommend

— Mel from Curwensville, PA on July 18th, 2023

Thank you for being loyal to Energy Harbor!

— Energy Harbor

Robert Sverchek

Everything thing went well except I did not get any confirmation when my enrollment would begin

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Likely to recommend

— Robert Sverchek from Tamaqua, PA on June 27th, 2023

Hi Robert! Feel free to call us at (877) 855-2424.
Our team is here to help answer any questions you may have!

— Energy Harbor

Changing suppliers

Had to jump through hoops to finally not get an error trying to enroll. Never did get a confirmation that I am enrolled at new rate.

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Likely to recommend

— Don from New Cumberland, PA on June 9th, 2023

Could you possibly call us at (888) 254-6359? We want to make sure you get your confirmation.

— Energy Harbor

Most Recent 2 Star Reviews

2 Customer Reviews Written Overall

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Likely to recommend

Energy Harbor originally accepted my request for service, but within two months CANCELLED my service. I will NOT EVERY recommend them to anyone.

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Likely to recommend

— Joseph Gaither from Allentown, PA on July 19th, 2023

Hi Joseph,

It seems like you are a net-metering customer. This means that your property has some sort of energy generation source, like a windmill or solar panels.

According to the terms and conditions you received in May of this year, we currently do not support net-metering customers in your state.

If you would like to learn more or see if you can come back to Energy Harbor, contact us at (877) 855-2424.

— Energy Harbor

New customer

The only experience I have to date is through a phone call during which my questions were answered thoroughly. I have no experience with "billing and account management". I just signed up last week.

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— William Schirmer from Carlisle, PA on June 23rd, 2023

We are confident that you'll be happy with Energy Harbor!

— Energy Harbor

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

ON HOLD FOR HOURS!!! No One Calls Back!

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

This company does not respond to their on line email contact form either. I'd think hard about using this company

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Likely to recommend

— Rich from Lancaster, PA on January 22nd, 2025

Unhelpful service

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No

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Likely to recommend

— M Sklar from Berwyn, PA on July 8th, 2024

Is This the Old Bait and Switch?

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Likely to recommend

— Russ from Ashland, PA on June 26th, 2024

An overview of Energy Harbor end-of-contract & renewal process

Upon reviewing EH's end-of-contract notification I was displeased to see they were attempting an automatic renewal at a price 50% greater than their current online offering. My 1st reaction was to cancel, however, the required cancellation notification form was not included in either of the 2 mailings, nor was it readily available online repeated calls to the customer service number were promptly passed to a recording telling me all customer service personnel were busy. That aside, I chose their 18 month plan going forward because the price was competitive.
I would have preferred not to be a repeat customer due to what I considered an untoward automatic renewal offering, but they had structured such a cumbersome termination process I had no time to do otherwise.