Just Energy Customer Reviews (May 2026 Update)

Updated: May 2026

The best review categories for Just Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

29th

Plans & Pricing

27th

Order Experience

23rd

Customer Service

22nd

Billing & Acct Mgmt

24th

Likely to Recommend

20th

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Reviews by Star

Review from Tom G

SCAM!

If I could leave no stars I would. My fianc and I have been trying to get in contact with a supervisor from Just Energy and they say to wait 24-48 hours. Well, it's been a week and still no phone call back. Called again1/8/25 and 1/10/25 still no call from a supervisor. We went to Sam's Club back in November and the guy there was talking to us about our electric. He said if you sign up with us today your bill will be either the same or less and we will even give free gift card up to $50. We thought nothing of it and were like okay that doesn't sound bad. Well, our first bill after that was 75+ dollars more than it should have been. We cancelled it because we were lied to and told them no more. Next month's bill came, and it was still on there and this time for over $185 more! I am filing a complaint with the BBB and writing on all their social media. This is a disgrace!! AWFUL and would never recommend this company!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom G from Dingmans Ferry, PA on January 11th, 2025

Most Recent 1 Star Reviews

6 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SCAM!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom G from Dingmans Ferry, PA on January 11th, 2025

Very poor customer relations when they screw up

I have been with Just Energy for over 10 years. I spoke with 2 representatives recently and signed a new contract. I recorded our conversation and so did Just Energy. The representative explained everything thoroughly and I agreed and signed up that day. The agreement was my next bill will be $99 + shipping cost + taxes. My bill should be somewhere near $120 - $130. On the phone I wanted clarified again. We both agreed that my next bill will be that amount. My next bill was $302. After letting the company review our conversation of our verbal agreement, they agree that what I say is true. BUT they will not honor the agreement. The employee made a mistake. I understood that the new contract would start the day I signed it. They understood that they screwed up and said sorry. Not good enough. I definitely feel like I have been scammed. Not happy at all. Talking to their customer service is like talking to a wall.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Edward Berman from on May 1st, 2024

Hi Edward Berman,

Thank you so much for sharing your experience with Just Energy rates and taking the time to provide us with your feedback. One of our agents will be contacting you to discuss your experience and concern more in depth. At your convenience please kindly contact our customer service department at 1-866-587-8674. One of our agents will be glad to assist you. We apologize for any inconvenience caused. You may also reach us via email at customersupport@justenergy.com. We look forward to speaking with you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy

Suckered

Terrible companybill is 3 times what it normally is when i was told it wouldn't change....seems like a problem a lot of customers have

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Daniel from Schellsburg, PA on April 12th, 2024

Hi Daniel,

Thank you for taking the time to share such detailed review about your recent experience with us. We apologize to hear many elements of your experience with your bills did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We are unable to locate your account. At your convenience you may contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am 7pm ET, Monday-Friday. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor

— Just Energy

They are a mess

Have an account in PA called customer (866) 587-8674 (Number that is in my bill) service and nobody is able to connect me to PA to close my account because of course instead of helping, my bill has increased double after Im with Just Energy, none of the number customer service provided worked, even more, none of the customer service knew how to put me in contact with PA, they continue transferring me going round and round for 4 hours. This people are literally stealing $$ from me. I have evidence of every single second, minute, hour, day, week etc etc 24/7 when power is used and this building is used only for storage maybe 30 minutes a day average only lights. If nobody calle me, Im gonna close the account with PECO buy a generator (because is all I need due to the use of this location) and wont pay this bill. This is the worst experience Ive ever had with any service company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A Disaster Dont Use Them!!! from Philadelphia, PA on April 2nd, 2024

Hi,

Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. One of our agents is currently trying to contact you. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 9 a.m. to 7 p.m. (Monday to Friday) ET. Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards
M.A.
Social Media Advisor

— Just Energy

Unethical

My husband was approached at a 'wholesale club' by a Just Energy representative and was given a good pitch although he stated he would not agree to make a change to their company until he discussed it with me. He was told he would receive an email with all details and had three days to confirm or reject the offer. We never received an email, a phone call or any communication from them. It took us four days of trying their phone numbers to get through and was hung up on multiple occasions. Nice!! Just Energy was able to change our provider, without our authorization. How they were able to accomplish that move without our electric company account information is quite scarey! I would never recommend them, to say the least. Be warned.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A & R from Shohola, PA on August 15th, 2023

Suckered

Along with other people I was told it would stay the same as I currently pay.
Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago.

The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it.
Don't waste your time or money with this company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nichole from Quakertown, PA on June 15th, 2023

Hello Nichole,

Thank you for your bringing this to our attention. It would be our pleasure to assist you in resolving your concern. We need additional information to assist you. At your convenience, please contact our customer service department at 1-866-587-8674. Our business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured we will do everything possible to resolve this situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

— Just Energy