Shipley Energy Customer Reviews

The best review categories for Shipley Energy are the order experience, with an average of 2.7 stars, and their customer service, with an average of 2.7 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Recent Good Review from S

Above Average Experience

Getting electricity and natural gas is easy from Shipley Energy. Their shopping cart is pretty easy to navigate, but looks a little bit dated. They do have a rewards program for both electric and natural gas 3% back each month. But the login to use rewards is a little old and clunky. Overall the prices are good and the people are helpful. Would recommend buying online, it's easier. Phone experience is good.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— S from Lancaster, PA on April 21st, 2023

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No Surprises!

Fair fixed price with no surprise charges.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim B from Pittsburgh, PA on November 1st, 2019

Shipley Energy is Great

This provider offers great rates and is easy to deal with. only consideration is if you will not be with them for a year you will have to pay an early termination fee of $75.00 and you need to call them every you to maintain the lowest rate they offer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Arlen from Pittsburgh, PA on January 30th, 2019

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Above Average Experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— S from Lancaster, PA on April 21st, 2023

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Contract violation - did not adhere to notice terms

There are supposed to be two notices by mail when a contract is to expire. The first is at 60 days and the second at 30 days. Our first notice was not mailed, rather it was dropped into an account portal with no notification. The second notice was never sent. Our rate went from $0.06 per KWH to 0.1999 per KWH...our rate tripled with zero notice. Looking at the reviews here, seems like this is common practice for Shipley.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe L. from Havertown, PA on August 17th, 2022

Rate increase without notification

I was advised in January by postcard that my promotional rate would expire on March 7, and I would be receiving a detailed letter "with the most up-to-date pricing in approximately 30 days." I never received a letter and when I received my March-April bill the rate almost doubled, and I was paying $82 more. I called and was told they did send a bill by a customer service rep, who had no authority to adjust the bill. It was a matter of he said she said. I asked for someone to call me who had the authority to adjust the bill. Never received that call. From other reviews, I see this is Shipley's practice to increase the rate after the promotional period without notifying the customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Increased Rate With No Notification from Coraopolis, PA on May 3rd, 2022

Shop Around!!

Shop around!!! Don't be fooled into thinking you're getting a great deal by locking in your winter pricing! After paying $1.99/gal propane for three years I figured it was time to do some shopping. Found another local supplier who locked my winter rate at $1.49 without the absurd $100 fee. When it comes to switching to another supplier, that's where Shipley is THE WORST! I had 172 gallons of LP that Shipley sold to me in their leased tank. I received my final credit today for $39.00. After charging me $89 to pick up their tanks and $1.25/ PER GALLON restocking fee!! Any chance of me recommending someone to this bunch of lousy business people is gone!! Two stars because I never ran out of gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Doug from Brogue, PA on September 5th, 2020

No Plan renewal notification

My plan expired in Expired in July and was then put me on a variable rate that was double than what I originally signed up.
I did not get a 60 or 30 day notice in the male and email of my plan expiring.
I called in after I got my bill and then was put on a 12 mo fix rate 5.95 cents. But I had to call in. Not a happy customer!