Spark Energy Customer Reviews (September 2025 Update)

Updated: September 2025

The best review categories for Spark Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

26th

Plans & Pricing

25th

Order Experience

21st

Customer Service

22nd

Billing & Acct Mgmt

20th

Likely to Recommend

18th

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Reviews by Star

Review from Brianna

Very Customer Service Orientated.

Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brianna from Syracuse, NY on March 8th, 2017

We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.

— Spark Energy

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Scam

This is a scam company that is connected with several other companies. Major Energy, Verde Energy, etc.. look on Better Business Bureau. They will tell you they have great deals but will not accept you as a new customer if you once enrolled in service under a different name and then place you on a variable rate charging you $100s more and then trying to make you pay $1,500 to get out of a variable rate contract.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Brandon from York Haven, PA on February 29th, 2024

Do Not Switch to Spark Electric or their subsidiary Verde Energy.

Verde Energy, a subsidiary of Spark Electric, has questionable business practices. The marketing company used by Verde (Spark) allows their associates to tell people they are representing PECO. When confronted with the truth the marketers become rude and abusive. I have asked multiple times for them to put me on the Do Not Call list but they continue to call. If I block the phone number, they call from different numbers. I only learned that the company that was calling saying it was PECO was actually Verde Energy when I received a letter from PECO stating that Verde Energy was now our new energy supplier. Do not allow this company to become your energy supplier, just hang-up. Too bad you can't give zero stars.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LB from West Chester, PA on March 11th, 2019

We are truly concerned about the details of your review and would like advise you to email Verde Energy so they can assist you and address your concerns. You can email them at officeofthepresident@verdeenergy.com. Thank you.

— Spark Energy